The Westin Cozumel

The Westin Cozumel Hotel in San Miguel de Cozumel

About this hotel

Located in San Miguel de Cozumel, this attractive hotel for $165 per night is a fantastic choice for your next break. Offering a private beach area and water sports facilities, The Westin Cozumel is situated in Cozumel in the Cozumel Region, 14 km from Dolphin Discovery Cozumel.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Fireplace

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Family friendly

Map of San Miguel de Cozumel

Nearby attractions

The Westin Cozumel

4.1

Excellent(319 Reviews)

Hotel in San Miguel de Cozumel

5-Star Hotel

Reasons to book

Free cancellationFull refund if you change your mind

Great for pets

Includes essentialsPool, Pets allowed, Air conditioner and more

$$$$

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Fireplace

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Family friendly

Map of San Miguel de Cozumel

Nearby attractions

Reviews

4.1/5.0

Excellent(319 Reviews)

100% verified reviews

8.0

Apr 2024

exactly what we needed.

breakfast top notch. room and bed super comfy and nice. view outstanding. area pretty good, beach small but snorkeling good. THE SERVICE TEAM STAFF WAS OUTSTANDING! we will miss them

communication with staff was difficult. Many things required extra effort such as getting our luggage to our room and having other things sent up, and figuring out what is available for room service. No communication was given in regards to vendors and guests showing up/performing.

6.0

Oct 2023

I will not stay here again at that price

It was quiet.

Way over priced

10.0

Sep 2023

Exceptional

Great clean hotel, good food, service and room and amazing views. Roof top pool was my favorite. Room was great with jacuzzi on terrace.

10.0

Aug 2023

Exceptional

Excellent amenities. Room breakfast service was great and delicious. Very friendly to set on vacation mode!

There are scarce cash machines there, but I noticed new ones will be on service soon.

9.0

Aug 2023

Great location! Beautiful beach. Amazing view

Beach, location, modern construction

Service was not responsive. Fans in the room had no slower speed selection. TV remote control not working properly. Food menus were limited and expensive

8.0

Aug 2023

I recommend for quiet comfort, but also to dine off property.

The room was spacious and bed comfortable. Large bathroom.

Food and drinks were typical hotel fare and just average.

4.0

Jul 2023

5-star prices with 3-star customer focus

The views are beautiful

The customer friendliness was so-so and everything in the hotel premises is overpriced

9.0

Jul 2023

Superb

comfortable and staff was really friendly. very clear expectations

8.0

Jul 2023

Beautiful property, everything you needed or wanted on the site. Staff was very kind.

Beautiful view of beach from the room.

The pool was warm, not cool enough to be refreshing. Could use a few more umbrellas on the beach and at the pool.

1.0

Jun 2023

Waste of money.

Great pictures and good marketing make the property seem like it’s a luxury resort.. it’s not. It’s over priced, old and disorganized.

The property was not what was advertised.

8.0

Jun 2023

very relaxing

very nice

not enough umbrellas to hide from the sun. you need more shadow in the pool and beach areas.

6.0

Apr 2023

Pleasant

The staff were nice Juan and meguel- (victor) at the Las gravitas restaurant We're extremely helpful and great customer service !

Didn't like the condition of the balcony in our room..never swept , bird crap on the window was never cleaned. Never cleaned the hot tub .mantince of the building it self . Poor.. Ordered room service..had to call back twice.. to get it ..took 1:45 minutes to get .. and didn't appreciate being basically being kicked off the beach and not able to go to the sun lounge that night. That I paid for, for some event

10.0

Apr 2023

we had a great week in Cozumel at the Westin. Really can’t wait to go back!!

modern and clean but staff was great. We were great by Fernando and his friendly smile and greeting was our stay began and ended a week later. Food on property was amazing!!

Shower leaking onto bathroom floor!!

7.0

Apr 2023

"All inclusive" but all the staff expect a 15-20% tip every time you order something.

This hotel is located right on the beach, and it really is a lovely hotel. The all-inclusive food and drinks were great, and the hotel is decently located is not too far from downtown.

We paid for all-inclusive, but every time you ordered something, the waiters expected a 15 - 20% tip. That is not all-inclusive and makes the whole experience uncomfortable. Additionally, we don't travel with a credit card. We travel with debit cards, so the hotel couldn't take a deposit which we found out later was for tips. On the last day, the staff realized we didn't have a credit card behind the reception, so we couldn't tip them unless we gave them cash. This made the whole experience even more uncomfortable. Furthermore, when we checked out, the hotel told us they had made a mistake and didn't charge us the full amount when we checked in. Then when we tried to pay, their card machine didn't work, and neither did their cash point even after trying multiple cards from multiple banks. This turned into a hugely stressful situation which they honestly did not deal with very well. In the end, I had to walk down the road to find a cash point that actually worked. That really is no way to treat people who pay this amount to stay at your hotel—completely ruined the whole experience.

6.0

Apr 2023

Overall, Cozumel was beautiful but the highlights of my trip definitely didn’t take place at this resort!

I liked that there was an all inclusive option, but ..

It seemed as though they looked down upon people who were all inclusive vs people who weren’t. The staff wasn’t very friendly. The resort was very small and beach was overcrowded most of the stay. The rooms were filthy and I had a very icky sticky feeling each morning I woke up. If you are a germ person like I am, I would not recommend. There weren’t many options to eat and I found myself eating the same things. We went to a restaurant down the street which was amazing but again, we had to leave the resort for that.

7.0

Mar 2023

Good

Location. Room was good.

It was rather mediocre in food dept. I would expect more choices and better quality for cost

7.0

Feb 2023

3 rd visit , and my last, ever.. very mediocre

location and amazing sea view

no laundry facilities no dry cleaning facilities ? last year this service was stopped due to covid, but not re instated yet , but hotel running as a covid free environment. so why no laundry services??? no hot water no toilet flushing towels not replaced daily/regular Luke warm/ cold room service food broken lift ( only 2 lifts in a full 15 floor hotel ) noisy loud music from the courtyard stalls selling local wares

9.0

Feb 2023

Muy tranquilo

Clean, quiet and a beautiful view. Staff was very professional and excellent.

All water came in small plastic bottles-- so much plastic used at this resort. I had a reusable water bottle but nowhere to fill it.

10.0

Jan 2023

Exceptional

the view and food was great

construction going on

3.0

Dec 2022

Bad value for money. We do not recommend

The beach and the breakfast were great but that's it!

Bed bugs alert!!! We suffered from them very much, despite they change the sheets to new ones. The hotel bar staff were kind of rude, made it hard on us in every request we made. The hotel is in bad location away from the city, taxi is 8 dollar though, so it's kind of O.K

10.0

Dec 2022

Great Getaway

The hotel was very nice with amazing views. It was well kept and the staff was very welcoming and friendly. Especially the Gaviotas restaurant staff (Vicky, Javier and Victor) made our stay even more enjoyable! I would definitely recommend.

10.0

Nov 2022

The best option in Cozumel. Highly recommended

great service, super friendly staff, fantastic food, clean and new facilities.

bad DJ at the pool, it ruined the mood

FAQs

How much does this hotel cost compared to others in San Miguel de Cozumel?

The average price for a rental in San Miguel de Cozumel is $140 per night. This rental is $25 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Westin Cozumel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at The Westin Cozumel. Enjoy the water!

Is The Westin Cozumel pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at The Westin Cozumel?

We found 14 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and fireplace.

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The Westin Cozumel

About this hotel

Amenities

Map of San Miguel de Cozumel

Nearby attractions

The Westin Cozumel

Hotel in San Miguel de Cozumel

Reasons to book

About this hotel

Amenities

Map of San Miguel de Cozumel

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in San Miguel de Cozumel?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Westin Cozumel pet friendly?

What amenities are available at The Westin Cozumel?

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