There is a an hourly shuttle service that takes you to and from queens street which was helpful.

The hotel needs to hire more cleaning staff as it is impacting the quality of their services, we headed to the hotel from the airport at 3:45 pm but our room was not ready, I gave the girl at the check-in desk a copy of my booking and she was like “what am I supposed to do with this ?” !!! we had to wander aimlessly in the streets of a new city for 3 hours in cold weather waiting for a message that they promised they’d send once our room is ready but it never came! I lost one of my duty free shopping bags in the process! Our room was not cleaned daily and we had to sit with our overflowing dustbins and wet towels. On our last day, we highlighted to the staff that there was spilled juice on the lobby floor, we stayed in the lobby for 35 minutes waiting for our taxi and the spill was not cleaned! And two guest almost tripped on the slippery surface! I don’t like writing negative reviews as I understand the amount of work required to run any establishment, but for a 5 star hotel, this was simply unacceptable.

Clean, comfortable with lovely staff

Would have preferred to be nearer town, quite a walk

Like this hotel bed & linen so comfortable breakfast good best room service meal I have ever had beef short rib casserole with mash and veg was amazing if a little generous with the sauce!

nothing

Very Classy place to stay at.

Location is about it

The front staff we met couldn’t check us in, we were charged for our stay when we checked in and again when we left. They still haven’t refunded us over 1000 for our stay. There were way too many cars, we literally had to retrieve our own car three times and park it because it was too busy. It seems management does not care about their staff, more about money. I travelled up for a conference, one they were planning to host there, I’ve told them not too, not 5 stars!!! More like a 3

Loved that it is away from down-town or Viaduct district, yet is still close to it.

Great location and great facilities. The room was spacious and clean. Staff were friendly and great a la cart restaurant on site.

Valet parking was expensive at $55 per night plus you need to give more than 30 mins notice to get access to your car. Also the shower curtains make the bathroom smell very bad they need to be changed more regularly.

The breakfast was fabulous! Very thankful to get an up graded room. Staff were amazing and went the extra mile. Shuttle into town was fabulous!

The cleanliness of the pool. Large clumps of dark hair were sitting up near the drains in the spa area for 2 days in a row! Was rather off putting.

Was very clean, beds great and comfy and staff were very pleasant

The only thing was that in the description on the web it said coffee machine in the room and there wasn't

In room service was good and valet parking.

Room was not cleaned daily, invoicing and no justification for charges explained, no receipt given when checking out, no access to lift on second day. no reply from online enquiry, being diverted to the USA when ring through at my cost!

Great location, good facility

The drop-off / pickup parking was pretty bad. Because Cordis seems to have taken over several levels of nearby Wilson Parking exclusively for valet, there was no public parking available so we were forced to use valet. When we requested our car to be brought around the lady at the valet stand (I didn't get her name) took down our valet number but didn't actually get anyone to bring our car. After waiting 30 minutes on the street because the drive-thru was grid-locked, I went back to the valet stand and re-requested the pickup.

Pool was ok

Poor bed and bedding. Frayed robes. AC didn't work very well. Food average. Service poor.

We were upgraded to the Pinnacle Tower, which is a lovely room with fantastic view of city/Skytower. Great service as usual and we enjoyed the pool and spa facilities.

Nothing

comfortable beds, clean and tidy

mould on bathroom ceiling

Front desk and restaurant staff were hard to deal with.

Service / room / facility / staff / food all very nice.

Billing - they made some errors when charging my credit card. But have rectified it.

Nothing much

if accepts big conference groups