Breakfast was great and the location is perfect… tranquil

The boutique is just great, and the staff is amazing

the terrace was immaculate

smart, quiet, & beautiful

nothing

the total privacy and very friendly stuff. the food was amazing

the were mosquitoes which made the nights a bit unpleasant

A wonderful experience at beautiful location.

The coffee station leaves much to be desired- must have instant coffee The coffee pods are not suitable for a 5 star establishment. The Pod quality to the coffee machine is below a 3 star ? sad that one wakes up in a 5 star establishment only to be disappointed by the first cup of coffee ?

the stufs are very friendly and the place is beautiful worth the money

Spacious room, great service from all the staff, fantastic spa

Buffet breakfast could have a bigger variety.

The location is perfect and the facilities are beautiful

The staff could do better. We went out one evening and had to hoot and call for the gate to be opened as the guard was not at the gate. This is particularly problematic in Joburg + The Spa reception staff MUST improve. Their attitude was not great.

Spa pool , being in that warm water made my stay amazing

None Just to add please explain more stuff especially to first time guest ,we struggling calling for room service and we were tired . And we had to ask many things that could have been covered when showing us around

fancy

seemed disorganised

tranquil

noisy in the morning for the people checking out

the facilities and spa were exceptional. we were treated very well by Given and Tesia.

overall the service was poor. on the first 2 days of our guest we kept being treated as day visitors and were frequently asked if we were guests of the hotel whenever we wanted to make use of the facilities. Our bathroom door wouldn’t close and the tv remote was not working. This was never resolved even after numerous times we reported the matter. We had to wait for a long time to receive service at the restaurant. It was very disappointing because it was so obvious that attention was being given to overseas tourists and guests of a different race. this happened on numerous occasions. Thankfully Given and Tesia seemed to notice this and attended to us when they were available.