Great location, pool etc

Long time to check in. Room service food was not very good and very expensive.

Great rooms, right next to universal

We had a misunderstanding after prepaying breakfast. I had paid in advance through my reservation. When I got to the restaurant, the host explained that the advance payment was only for our two adults, two kids’ buffets were yet unpaid and $23 each. What’s more, the hot breakfast for adults was $10 more than the $23 we already paid in advance, so we had prepaid only 46/112+tip. We had a great time at the hotel and parks, but if we did it again I would skip prepaying for breakfast.

Breakfast was good the first buffet ($35) but not del second one($25) the receptionist was not good let it us to enjoy the first choice. according to me I get there on time. You have specific hours and you don't respect your one rules.

you did not let me enjoy the first choice of breakfast.

Linda and Daniel made our welcome feel so great. They are truly exceptional customer service workers.

Great location to the park.

Location

Bed was old and sagged in the middle.

Cercanía del parque y limpieza

En la habitación 319 se escucha como tiran cosas pesadas durante todo el día y la noche.

El servicio y las habitaciones súper cómodas

El bufete, muy pobre para el costo

Everything! It was fantastic!

Less signage about the park. It kind of cheapens the beautiful lobby. We all know the park is next door. Not really a bad thing, but if you are there for a high end wedding or such, all those posters are a bit much.

Convenient to universal studios and restaurants

Our shower worked but not our extra extender connected to the shower didn’t wok.

Los servicios

Cobro de estacionamiento

Ubicación y cuarto

Desayuno

Ubicación y cuartos

Desayuno

Cercanía a Universal

No pusieron botes de agua el segundo día, precio muy elevado, cobro de estacionamiento y no brindar desayuno incluido.

Great location to Universal. Nice staff. Beautiful property.

Assigned a room on lowest floor with no view whatsoever. Terribly overpriced breakfast buffet especially for kids.

Location and excellent staff

Pool and hot tub were cold and duty

The room was a spacious with a view on the 8th floor, the bathroom felt clean and spacious. its a few minutes walk to universal studios or a quicker Free shuttle every 15 min. An Ok experience even do I would expect more for the price. ($456 for 1 night(Saturday) and parking.)

Room seemed dated with wallpaper pealing off in the bathroom, questionable clean carpet and Hvac unit that made some noise

The room was spacious and comfortable. It is close to Universal Studios. The Lobby Restaurant had a decent menu and was open good hours. Enjoyed breakfast in the Cafe

The pool was quite good but the hot tub water looked dirty. It would have been nice to have a more direct route to walk to Universal. The check-in was terrible. Had to wait in line to check in; then when room was ready had to wait in line AGAIN to pick up the key. Would have liked the Cafe to be open for dinner.

Walk to Universal Studios; shuttle if you prefer which we used for the city walk. Comfy spacious rooms. Hot tub. Wi-Fi included.

Service at the lobby bar was very slow; wish parking was included.

Rooms were spacious and very clean. Beds were comfortable. Hotel felt very safe.

The breakfast buffet is overpriced particularly for young children that don’t eat very much. Breakfast was a strange set up as it was a self service buffet but there were also wait staff that only got you coffee and toasted bagels for you. Couldn’t really understand why they had wait staff and would have preferred to pour my own coffee and toast own bagels. You’re better off getting breakfast from the Starbucks in the hotel. Pool although supposedly heated is freezing. Staff overall were nice but front desk was exceptionally slow.

The location was perfect for our trip to the park. The shuttle bus came every 15min but decide to just walk to the park but used the shuttle for the evening.

In the room there was a maid’s cleaning towel on the table as soon as you walk in. I was too tired to call and complain, and not surprise because the same thing happened 18 years ago when my husband and I came to stay at the hotel but the towel was on the bed. We called that time. And the gentleman seemed annoyed. That same trip we used the valet and a gas card was stolen. We told the front desk and they didn’t care. Since then I haven’t trust Valet. As a mother taking a trip with her daughters I had to stay close to hotel and park for safety reasons, otherwise I would have tried a different hotel.

Closed to universal/shuttle to universal

Valet will cost you arm and a leg

Our room was right adjacent to the weight room. We were woken up very early with the sounds of people working out and dropping weights and making noise.

Close to Universal Studios

Food wasnt good. Charged $18 per day for WIFI. I didn't need their Wifi. Hassle when trying to leave the garage. The exit machine wasn't working and spoke to the employee through the intercom speaker.Rude questioning and tried being told I couldn't exit because I didn't remember my room #.

Lo cerca de universal studios

Las habitaciones muy pequeñas

A luxury 4-star hotel sitting next to Universal Studios Hollywood. It’s a 10-minute walk and there is free shuttle service between the hotel and Studios every 15 minutes. There is a huge underground parking taking up two floors, which is perfect for travellers driving to LA. The staff is friendly and helpful. The room is spacious and clean, the bed and sofa is comfortable. Both the breakfast ($34 per person for buffet) and the dinner are delicious. There are also grocery stores inside which are convenient for guests to buy closes, snacks, and water. Fitness center is also a plus.

Nothing

How friendly and professional the staff were. They had a lot of patience to help answer any questions I had.

I do not have a single complaint.

I tried to stay here again and again but every time I end up disappointed. Expectations were not met at all!!!

Where do I start…Pretty much everything had something wrong.

Everything and every person was exceptional. The staff was very friendly and helpful they also told us about sights that we did not know about, making our trip even more special.

The beds were very hard and uncomfortable. We expected better for such a nice place. It was our ONLY complaint.

I really appreciate the free breakfast vouchers for my son’s birthday. We appreciate the customer service and comfort. We will be returning.

Starbucks coffee on the property was not good.

De tudo

De nada