nice, clean, comfortable place

the bed

The location was great. The breakfast choices were just right. The bed was comfortable. Overall, I was pleased with my experience there.

I saw a bug on the floor in the breakfast area. I wasn't fond of the middle curtains in my room. I could see through them when the curtains were closed.

Friendly staff and plenty of parking. convenient to the John MacArthur Park/Beach, the Turtle Hospital and the highway.

The furniture was very dated. I usually don’t mind, but it was obvious here. My fault, but I swore I found this hotel when searching for WPB and it’s 20min away.

breakfast buffet was good.

housekeeping: they didn’t fix / make up my room on the last day.

Location

Needed upgrading. Food offerings poor. Opened only for breakfast.

location

There were cockroaches in the bathroom.

Breakfast options typical, sausage was cold.

Paid to much for what was offered. Pool had no lights and closed when it got dark.

There were several selections for breakfast. The hot sections varied slightly each day - eggs, sausage, oatmeal, waffles, toast, english muffins, bagels, They always had cold cereal, fruit, yogurt and coffee. Dining area was spacious and clean. Staff was very attentive.

Friendly staff, good location,

My only complaint would be I believe the mattress needs to be change out wasn’t as comfortable or firm

I was there for 5 days. I'm pretty sure a maid stole my earrings I left on the bathroom sink.

Location

Fitness equipment needs an upgrade.

The overall property and its location and the breakfast was nice

The rooms seemed dated, with old carpet … which looked like it hadn’t been really cleaned in a long time. Carpets in hotel rooms make the place feel unclean

staff very nice. location fine.

price to high for what it is

it was pretty clean

I don’t know with a name like best western plus it just seemed like maybe it would be closer to Hilton garden inn or something. having carpet instead of tile gives the rooms kind of a funky old motel smell.

I liked that the facility that served breakfast was clean and the attendant working the food stations was very kind and efficient.

The room we stayed in had visible uncleanliness as soon as you stepped into the room. Lamp shades with discoloration, the head board where you rest your head had smears of oil, presumably from someone’s hair. I woke up after the first night with a mysterious bite on my arm. I didn’t think anything of it, just a mosquito bite I thought. The next day I had 3 more bites. After the room was inspected, a bed bug was found. I am apparently allergic because my reaction to the bites is severe and an urgent care facility had to treat me. The hotel was kind enough to refund my stay but I shouldn’t have to deal with bed bugs on vacation. Granted, they did work with us and while the situation was unfortunate, the staff remained professional.

Robert the front desk agent on that night in particular made our stay exceptionally worth it. Very pleasant, informative and made us feel welcome as soon as we got there. Thank you Robert!

We ended up with a handicap asseseble room, probably due to the fact that we were late for check in who knows. But I'm guessing all the rooms were gone. The sink in the bathroom was noticeably damaged and literally hanging on for dear life. But overall we understood things happen.

Pool

Staff small room no outdoor sitting area

Pool

Staff was cold,dull room small no outdoor seating

Breakfast, Needs improvent/ food