Bed was comfortable Room was clean

There were 3 long lines to check in at 4:00 bc there was a concert. We were placed in an adjoining building which was desolate and not given proper directions to get there. After 15 minutes of trying to find our floor on the main elevators, we finally found a tiny other elevator (escalators did not work) which took us to ORHER elevators to get to our building and room. Was a hassle and almost missed our concert. Staff was busy, understaffed, and not helpful. Bar staff was terrible. Waited 40 minutes in a line if about 7-8 ppl for drinks. Customer service horrible here.

Location is ideal, especially if you’re staying for an event at the BJCC. Front desk, housekeeping, and hospitality staff were all great and extremely helpful despite the large number of people staying for multiple events. Some of the best restaurants in Birmingham are less than 5 minutes of walking away.

While stylish and cozy, some of the choices made for the newly renovated rooms are questionable. The new refrigerators are warm when you get there and don’t get reasonable cold until after your first night. The mini-fridge is also in an enclosed cabinet so they perform even worse unless you leave the cabinet door open and in the way for the heat to vent out. No microwave in the room is disappointing. The “hidden drain” shower quickly clogs from hair and the cover is not at all easy to remove to clean it.

Convenience

Slow elevators and escalators weren’t working

For a hotel with over 750 rooms the lack of food choices is bad. The staff directs everyone to the westin hotel, why would you do that? Next time we can just stay at the westin and not have to walk over to it. Also why was thewalkway to the areana closed off, another reason we choose to stay there, for the convience and location.

Above plus no food at the hotel!

We booked this property 100% due to the location and access to the BJCC.

When we first walked in our room it was apparent that it wasn’t clean. Someone went the restroom and left the evidence in the toilet. The soap was used and wet. The hand towel was lying on the counter. The bed was made but the covers went indented as evidence of someone sitting on it. When we went back to the front desk they changed our room without question which was nice. The walkway to the bjcc was closed. Being that was the reason we booked this hotel, it was disappointing that there was no mention of this on their site. It was disappointing that there were not late night food options within the hotel. Room service options would have been nice. The bed was VERY firm to the point of being uncomfortable. The pillows were flat and cheap. Definitely didn’t feel rested even after a full nights sleep.

Convince for venue

Beds were comfortable

We sat outside the hotel for an hour and got inside and stood another 30 mins to get the room keys. We got to our room and it was not what we booked. We returned back down to the front desk and had to stand and wait another 30 mins. The woman said that we got another room because the one we booked, which was two beds, was not cleaned because they are understaffed. Poor communication! They did end up getting us the right room a couple of hours later after we had to ask again. Only one outlet worked beside the beds.

The location was ok

No microwave no refrigerator hot in room. I was double charged but the manager resolved that issue