The property was awesome. We all loved it!! Great location. I’ll definitely tell our friends about it. Thanks for a great Christmas vacation.

This house was the perfect location and perfect size!

Bottom line - I would not recommend this townhouse nor we will ever stay in Lost Key again. We stayed here last year with a handful of issues but decided we’d give it another shot - mistake. Good communication prior to arrival and even offered early check in when asked. For the most part, the townhouse is fine. The carpeting is getting quite old and nasty, but the furnishings still feel clean enough. We did arrive to a weird quilt on the master bed which I discovered 2 days later was bc the comforter had been washed and “dried” - meaning left to sour in the dryer for us to find. The tvs did not work over half of the time, the internet is horrible and the ice maker is literally duct taped due to a broken latch - old duct tape that constantly pulled off, at that. The biggest issues, though, came with the community amenities. Let me say, the beach club was closed our entire trip last year, and all we had was the community pool. This year, the community pool was closed for “cleaning” when we got there and didn’t open until 2 days later. When I contacted the owners they simply said they couldn’t reach management and it should be open tomorrow. We did find out it was, in fact, broken. The next day, they literally shut down every. single. thing. over Ian… we weren’t even near the cone of predictability at that point! We had maybe 3 hours on the beach/pools before they removed every single piece of furniture and literally guarded the pool… with 4 kids ages 4-7 to entertain all week, we ended up spending hundreds on other activities. The high rises had their chairs out for 2 whole days after lost key locked up theirs, and we had gorgeous weather all week! It is painfully obvious that this place is poorly managed and struggling. We spent all week being told “we emailed the owners.” Never once was any information passed on to us. They didn’t even bother to send us check out info so I went searching for the info I had to request last year. To this day, over a week later, I have not received a single communication from the owners since my last request - no we hope you enjoyed your stay, we value our renters and their reviews, nothing. It was a form email from VRBO that asked for this review. I do not like leaving reviews like this, but I dislike more the idea of other families wasting valuable family time dealing with the nonsense of this beach club. Spend a bit more and stay in a high rise on the water.

The townhome was in great shape, clean, and in a great location near the beach. We are already planning to return to this property next summer. My family really liked the option of being able to go to the resort pool in the neighborhood or going to the beach club and beach less than a mile away at the entrance.

The home was very clean, nicely decorated and was exactly as described. The kitchen was well stocked and there was plenty of space to store your food. It was great having 4 bathrooms so everyone could spread out in their own space. There are a lot of steps so the baby gates were greatly appreciated! The older kids put the bikes to good use. The big pool is great for small children with a zero entry. The oversized garage gave an extra space for playing during bad weather and was also big enough to house 2 smaller cars. We were very pleased that the shuttle would pick us up at the house and the beach chairs and umbrellas were available at no cost, what a bonus!

My family needed this time together after a tragedy. The property was a zen-like environment. It was well-equipped, spacious, and welcoming. The property was clean upon arrival. The only reason I withheld a star is because the carpet and sofa needs a deep cleaning but it's peak season - which I understand. I enjoyed my morning walks to the beach, which was a 15 min walk. The neighbors were friendly. The property management was attentive to my concerns regarding checking in and out. I definitely would return with my family!

The house was great. Close to the beach. The shuttle was very convenient for dropping us off right at the beach as there wasn’t much parking available close by. Everything met our expectations besides the community pool not being open at all during our stay which our parents were looking forward to using as the ocean is too hard for them to get into due to their age and our 1 1/2 year old would have preferred the pool, but we weren’t aware it would not be open all week. The pool at the beach was always too packed to use. Other than that, we loved this place and would def come back!!

The family really enjoyed our stay. The property was great for the room amenities and access to beach and swimming pool. The workout facility was state of the art and we used it all

The family really enjoyed our stay. The property was great for the room amenities and access to beach and swimming pool. The workout facility was state of the art and we used it all

This was perfect for our family of 12! Nice location, we went to the beach every day! This house had everything we needed to cook and wash clothes the only thing we needed was a golf cart! To get to the beach. Loved our stay!

We got to spend plenty of time in the house due to wether but there was so much room and it’s a beautiful place. Everything you can imagine was there from soap, shampoo, laundry soap, and even spices to cook with. Will definitely go back.

We got to spend plenty of time in the house due to wether but there was so much room and it’s a beautiful place. Everything you can imagine was there from soap, shampoo, laundry soap, and even spices to cook with. Will definitely go back.

Incredible property and perfect location to go anywhere from Pensacola to Orange Beach and Foley. Would for sure stay here again!

Smooth process.

Incredible property and perfect location to go anywhere from Pensacola to Orange Beach and Foley. Would for sure stay here again!

Property is located close to all activities around Perdido Key. Great bike distance to the beach, great pool and workout room, very quit neighborhood. I would recommend decreasing the number of vehicles you bring, there is only space for 3 and you CAN NOT PARK on the street or Barney Phife comes looking for you.

Smooth process.

Property was great, and as advertised. Circumstantial things are the only downside. 1 mile walk to beach. Shuttle available but wasn't running consistently. No number to call and get a live human to get picked up. Minimal public beach parking, minimal parking at beach club. Beach club restaurant closed Monday- Wednesday. 1/3 mile walk to pool, was parking available at pool consistently.

Property was great, and as advertised. Circumstantial things are the only downside. 1 mile walk to beach. Shuttle available but wasn't running consistently. No number to call and get a live human to get picked up. Minimal public beach parking, minimal parking at beach club. Beach club restaurant closed Monday- Wednesday. 1/3 mile walk to pool, was parking available at pool consistently.

Nice home and such a good community and location!

Nice home and such a good community and location!

Very nice property. Check in was easy. Location is excellent, and very nice. Folks very accessible to ask questions.

This townhome made for an excellent "home away from home" right from the get go! Check in was excellent and working with the property manager could not have been better. The home itself was kitted out with almost everything one could think of, especially in the area of kitchen prep. It truly was a cook's kitchen! Just a couple of things that need attention...wifi--if you're working from home, which most of us are these days, the wifi did not always want to cooperate, even with a booster, especially if two people were working at the same time. Once again, the property manager was on it and tried diligently to get us better service. The only other "issue" we had was with the carpeting. It needs a deep shampooing, or perhaps it just needs to be replaced but certainly not enough of a concern to make us unhappy. The location and facilities are excellent. Shuttle service is great and the pool, beach club and golf course couldn't be better. We look forward to renting again next year!

We had a great family reunion and rented several condos. Beautiful beaches.

We had a great family reunion and rented several condos. Beautiful beaches.

This townhome made for an excellent "home away from home" right from the get go! Check in was excellent and working with the property manager could not have been better. The home itself was kitted out with almost everything one could think of, especially in the area of kitchen prep. It truly was a cook's kitchen! Just a couple of things that need attention...wifi--if you're working from home, which most of us are these days, the wifi did not always want to cooperate, even with a booster, especially if two people were working at the same time. Once again, the property manager was on it and tried diligently to get us better service. The only other "issue" we had was with the carpeting. It needs a deep shampooing, or perhaps it just needs to be replaced but certainly not enough of a concern to make us unhappy. The location and facilities are excellent. Shuttle service is great and the pool, beach club and golf course couldn't be better. We look forward to renting again next year!

Lovely home, each bedroom had a bathroom which made for a great retreat for myself and friends.

My family looks forward to spending time at the beach during the off season. This place is beautiful, very open and comfortable, and offered plenty of space for everyone. Unfortunately, we brought colds with us, and with COVID spreading, and no tests available, we limited the number of guests. It was still a great time, and an elegant place to stay. We didn’t get to take advantage of all that was offered due to our illness.

My family looks forward to spending time at the beach during the off season. This place is beautiful, very open and comfortable, and offered plenty of space for everyone. Unfortunately, we brought colds with us, and with COVID spreading, and no tests available, we limited the number of guests. It was still a great time, and an elegant place to stay. We didn’t get to take advantage of all that was offered due to our illness.

Very nice townhouse- updated and modern, lots of room and very convenient to have a bathroom for each bedroom. Lost Key is a great place and having access to the private beach area, bar and pool on the beach, pool and hot tub close to the unit, and the golf course was awesome.

Amenities, location, neighborhood , close to beach, restaurants and stores. Loved the fact that there were 4 bedrooms and 4 bathrooms, we had 4 adult couples, so it worked out fabulous! Highly recommend this house!!

Security guard rude states that the properties were not intended to be rentals. Golf cart not included per original agreement kept promising to get one and did not by new owners. Not a walkable distance to beach or pool for older adults and children. Had to rent a golf cart. Garbage cans full and running over upon arrival. The beachside club was closed for no staff/ repair therefore no restroom nearby. Refrigerator freezer would not stay cold. Many stairs to first level and to second floor. Many baby gates included thankfully. Nowhere’s to sit outside deck very small with only two chairs. Parking tight if more than two vehicles one must be in overflow at tennis court area. Very clean four bedroom well stocked for cooking.. would be fine for people able and Willing to walk long ways to beech or pool