The location and the view from the hotel are great. Before checking in, the hotel sent a form to add your preferences, and based on that, a king-size bed was provided in the room I stayed in.

One of the elevators wasn't working and you had to wait a long time to get down and up to your room.

The location was good - near the river and close to lots of attractions, shops and the station. The view from the bedroom was great and was not noisy at all. The bedroom was spacious and comfortable and the hotel was clean and well-kept with a lovely lobby and lounge with bar on the ground floor. The staff were all very friendly and we enjoyed the cocktails at Rick’s and the dinner at the Grille. The access to the car park on the first floor was very useful.

The bathroom was not as nice as we had hoped - mostly the shower facility was a little small and basic, although the shower itself was acceptable and the water pressure and temperature were good. Everything in the bathroom got very wet with condensation though. We have had more luxurious bathrooms in hotels of the same price. We would like to have had more tea and milk without having to constantly ask the housekeeping staff. Breakfast was a little strange in that we had to stand and decide what we wanted before we were given a table, without really knowing what was available. The car park entrance and exit was extremely difficult to drive up and down as we have a wide car - but that is not the fault of the hotel - just something to note.

Room was spacious, with a superbly comfy bed and crisp, soft linen. The bathroom was small but perfectly formed, clean and had all one would need for a one-night stay. the hotel was located by a harbour area in what is the food quarter. Shops were a 10-20 minute walk away.

View was disappointing - it was an internal-facing room so all that could be seen was the building itself! The tea/coffee provisions were a bit sparse.

The room was lovely - very spacious and comfortable. We felt immediately relaxed, especially as the lovely receptionist had given us a voucher for a drink in the bar, which we took advantage of later. The reception and public areas have a nice sophisticated vibe - and smell delicious! We stayed earlier this year and on both occasions, felt ourselves unwinding as soon as we entered the hotel.

The bathroom was a little small in relation to the spacious room - not quite enough space to comfortably move around although everything was cleverly fitted in, including a small bath (perfect for me as I am not tall)! A small detail - the remote control for the TV was missing a battery so it didn't work. This wasn't a problem for us as we were in for a short time before going out again - but some people might have planned to spend longer in the room watching TV.

Beautiful Hotel. Excellent customer service, staff were friendly and efficient, easy to check in online no problems on arrival. The room was perfect, extremely comfortable bed, huge TV, soft towels, the room was warm and comfortable, dressing gowns/slippers provided. Lovely view of the ferris wheel, Bristol lights & Harbourside. Walking distance to town center and all it has to offer, food, nightlife etc..

Nothing we didn’t like.

I like the lounge and bar areas

I have to say the piano playing in the morning is not necessary, just quiet background music would be more suitable as the restaurant views etc. are lovely

Very clean

The property was clean, comfortable and our room was upgraded which was really lovely of them.

There was nothing I didn’t like about the property.

Bed was soft and lumpy, furniture was tired and in need of a refresh

Narrow parking access, tired look and feel, not good value for money

Breakfast was well priced. Room was clean and fresh.

The room was a bit small.

Location in the centre of the city and close to restaurants and tourist attractions.

Everything. Bar was good. Room was excellent. Location perfect. Parking onsite.

All was good.

Position and breakfast included the breakfast staff really nice stay

Staff were friendly and helpful. Ordered room service and that was good, came when they said. Liked the car park right next door.

Noisy room, we were put on the corner of the hotel by a cut through. Only one set of towels in room and couldn't adjust the temperature of the shower. A panel was hanging off the wall in the room. Hotel seemed dated and in need of tlc.

Nice business style hotel that also works for a city break

Noisy bars in the weekend. Luckily didn’t keep me awake, but might easily might have. They have taken away the EV charging!!! Hence low score for facilities.

The room was large with a big bed and armchair and small table. It was equiped with hairdryer and ironing board, spare towels and toiletries. Really nice, spacious and quiet.

I was surprised that parking cost was only reduced slightly and still found it to be quite expensive considering it is part of the hotel. The room didn't have a kettle in it, which was a bit of a dissapointment for such a comfortable room.

The staff was very friendly and helpful. The bed, bedding and pillows were comfortable. The location is perfect. The restaurant food was delicious

Room too small and no heating. The radiator cover was hanging off the wall and a thick layer of dust on the pipes of the radiator, it had never been cleaned. The bathroom had a fly problem. Small flies were sitting everywhere, sink and shower.

Very friendly and accommodating staff

breakfast was a little confusing as had to pay before sitting down rather than upon checkout. room was good but quite cramped. location was brilliant with handy parking next door

noisy location if you open the windows over night was unable to alter the air temp in the room

Breakfast was very good lots of choice and fresh. Room was comfortable

We only had 1 large towel

We thought the bar prices expensive.

Very comfy beds.

Only one (of two) small lift working casing queues and waiting. No obvious stair option.

most comfortable bed in the world

some traffic noise