Bar area was clean

The bed was extremely squeaky and the staff upon arrival seemed very flustered and felt like we were a convenience.

Proximity to my son

It’s very bland and lack lustre. Rooms are rather sterile

It was a good location

Whole night there was a situation going on right next to our room which did not let us sleep

Restaurant staff

Rude receptionist male when we first tried to check in others being checked in but told us we were too early no flannels in the bathroom toilet situated behind bathroom door uncomfortable to use only 2 towels to use smell of weed along corridors placed upstairs on the opposite side of the hotel even though on check in was told.its just a short walk breakfast at 17 pound each standard buffet car park becomes full very quick bed very uncomfortable check out wasnt until 12 but had a knock on the door at 9 wanting to clean the room even though check in isnt until 3pm doors banging through the night even though we was at the send of the hotel overall bad stay wont be booking again

Staff were incredible.

Food was microwaved, wine was corked, room was freezing, sockets in the room tripped, sauna was broken and you had to pay extra to use the pool. View from the window was of an unkept courtyard with a mouldy old bin below the window. Paid for a deluxe king room with extra large bed which was actually two beds pushed together with an uncomfortable crack down the middle!

Comfortable bed. Restaurant fine, but overpriced. Most staff tried to be helpful.

Total incompetence at reception. Confusion over booking, daughter had to show a bank statement to prove payment. Had to pay for parking. No info about cost of parking or swimming prior to arrival. Automatic service charge on restaurant bill . Wait of 45 mins for food, despite near- empty restaurant. Extractor fans in 2 neighbouring rooms didn't work. Impossible to turn room heating down below 24. Room not ready on arrival, card key not enabled for 2 night stay requiring yet another trudge to reception. Very disappointed.

There was no table laid up or or anywhere accommodate people with dogs

Dear Reception On your request we emailed you directly, unfortunately we haven’t heard back which is extremely disappointing. We have just arrived back from an appalling stay with you, although you tried to resolve this with us at reception, on reflection the stay was so poor we request a refund in total instead of the points offered. Please allow me to explain! On arrival at the room (128) having been at the hospital all day we were extremely tired, we ordered room service which was lovely. 1- The floor was covered in stains (yellow) clearly someone or an animal had been sick, along with this the carpet was generally filthy. 2- The bath towel had a faeces stain on it, therefore we did not wish to use the shower owing to the cleanliness. 3- The toilet seat was not fitted correctly so on sitting down you were touching the basin which is hardly appropriate. 4- The air flow in the room was unable to be controlled, therefore we were frozen all night and slept in our clothes. 5- The bed was extremely uncomfortable. 6- On arriving at breakfast we were not allowed in the restaurant itself, this is more understandable from the pet point of view, however, we were just left to think "where do we sit" so we sat in the lounge chairs to eat which was uncomfortable to say the least, trying to reach the table to eat a breakfast was a poor environment and to top it off the lady came to mop the floor directly where we were eating. Although you refunded the dog charge and the parking, we feel widely ripped off that we paid £110 for a room which was well below expectations , especially in basic hygiene. Irrespective of your comments regarding "we should have complained at reception after check in " please may I refer you to the fact we had been at the hospital most the day and should have been able to check in, as we have done at many other Hilton hotels and found the room spotless. I expect a favourable reply.

The spa.

We were charged for the pool and spa when we weren’t the last time which was disappointing as we were not informed. Also we’re short changed at the bar a couple of times over the weekend.

Friendly staff

Parking should have been free. Wouldn’t want to pay for pool facilities.

Staff were great, room was fine, breakfast was really good

Very noisy, we were woken at 1.30 am by noisy children and adults in the corridor. No remote for the television. It took over an hour to give us one after asking twice

The property was very clean, and they made an addition of decorating the room as it was a special day for myself and my partner.

N/A

The location was good.

That you had to pay extra for the pool so we didn’t bother

Spa

Pool very busy, steam room not working

Jai aimé le Check-in les réceptionnistes étaient vraiment super accueillant. Il y avait un qui parlait français couramment, j’ai aimé la propriété de l’hôtel, piscine, salle de sport, l’endroit pour jouer les enfants et le service de petits déjeuner. Les agents de petit déjeuner sont plus chaleureux.

Je n’ai pas aimé le check-out les réceptionnistes étaient froide sans sourire. Surtout l’autre mec qui était là comme si il travail à l’armée

Good location

Charging extra for parking over night on top of the room rate when you get to the hotel, this is top of my don’t do’s . They now also charge extra to use the pool as well.

Location, comfortable, quiet

DOGS! Didn’t realise this was a dog friendly hotel which allows dogs in bar eating/ drinking areas. Certain areas in corridors smelt of dog. There doesn’t appear to be rooms set aside for dogs so unless you specifically ask for a dog free room, you’re liable to be allocated to a room which may have had a smelly dog. I wouldn’t expect this when paying £200+ per night,

Lovely ambiance. Relaxing lounge soace

Nothing. All good

Very friendly staff, dog friendly

Bed was not very comfortable

Very modern and clean room. Excellent service on first arrival.

Restaurant service was a tad slow. Could have been advised that a large party would be sitting next to our table. Waitress very kindly apologised to my wife for the extremely close proximity of one guest who was trying to sit while my wife was trying to eat.

Lovely atmosphere

The room did smell a little damp, although there were no signs of damp at all. The room was clean and very comfortable

The breakfast provided was absolutely incredible, so lovely. Plus the gym facilities were exceptional.

The shower was a bit dirty

Breakfast

Terrible room - smelt of smoke, banging pipes

Great staff

Tired hotel - needs to be knocked down

Lovely staff, nice room and location

Only slight inconvenience was there wasn't any plug sockets near the beds.

Nothing apart from the food served

Reception. Room. Pool area . Value for money was quite shocking to be honest.

The hotel room appeared clean but the bathroom smelt of stale urine. It was very unpleasant. The restaurant didn’t have enough staff so the wait for tables at breakfast was quite long and when finally seated there were lots of empty tables needing clearing. The service was very slow waiting to order food in the evening time also.

Room needed to be deep cleaned , cigarette smell in room

As above

comfy bed

nothing

Good location. Good room size

Having to move room because of an issue with the plumbing and then there being dirty towels in the new room. No biscuits for nut allergy sufferer. Receptionist had a cold and was sniffing and coughing.

Location and suitability for my needs. Access to spa and other facilities was good

Attention to detail in room. Not enough stocked tea/coffee/milk options. No shower gel in bathing area, had 2 conditioners instead. I asked for a queen double room, which should have 2 beds as I was led to believe but it only had one. I am disabled and the room was quite far away from reception. I should have high lighted this prior to arrival however I do normally stay here regularly.

Good location before heading to Birmingham. Lovely breakfast

Our room was fantastic. The new supreme rooms are gorgeous. Two peaceful nights sleep. The breakfast was delicious and staff very friendly across all areas of the hotel. The pool, sauna and steam room on our final morning were a brilliant way to finish the weekend away. We are already thi king about our next trip back 😊

Only issue is location. I should have double checked distance to Bristol centre and ended up being £20 to taxi back in the evenings. Not a fault of the hotel of course just worth bearing in mind when booking.