The location was wonderful. After having spent many nights in cities, staying up away from the cities was exactly what we needed. Because we arrived by car and paid for parking we could have left our car in the parking lot while we exlored the park nextdoor if I had been listeneing (which I wasn't). Instead we hiked back up the hill from the lower parking lot! We had a room with a door that opened onto the garden which was nice. Breakfast was a little chaotic, but we were there near a holiday weekend so I think that was the primary reason. Highly recommend Brauhaus Zum Rammelsberg for dinner!

We arrived to find that our AC wasn't working. I alerted the front desk and was told that the person who could look at it was already gone. They said someone else would go take a look while we were at dinner and would leave a fan if they couldn't get it running. In the end the AC didn't work. We couldn't leave the windows open because of people smoking on the balcony below us and, well, daylight. They did not offer to change rooms. Bed was hard, but this has been our experience for almost all of Germany.

Great staff members! We forgot our mobile phone in the room and we did not notice until we arrived home, we called front office, they told us they already found it and try to send it to us. We got it after one day from DHL, and well packed. Many thanks to helping us. The locations, facilities, restaurant and biergarten are all great, it was very comfortable to stay.

The hotel was in an excellent location, near tram stop into Kassel and lovely walks on the doorstep. Breakfast had a wide variety of foods, all were excellent especially the omelette made to order. Room service meals were great after a busy day out. Hotel was very clean, staff friendly and lovely spa facilities.

Nothing.

A good bed, good restaurant, friendly helpful staff

No nightstand next to my side of the bed, no airco and lowering temperature in the bedroom wasnt easy. Old and outdated bed and bathroom. The shower wasnt great in temperature stability nor in water flow. Only 2 slots for charging your electric vehicle. While it is a big hotel. Needs an update to be on par with value for money. Restaurant is good but the mix of a walk in buffet and regular restaurant makes it a chaotic and hectic experience.

The staff were very friendly and helpful. The hotel very well looked after, comfortable and clean. Same for the rooms. The bed was very comfortable. And the Spa was great with lots of places to sit, lie and relax. The food and drinks in the restaurant were excellent. And the nearby park and walks were excellent, too. All in all a great experience and I'd always come back.

WIFI is not working properly. There was smell in bathroom.

Beautiful location. Free tram ticket into town. Room exactly as requested. Excellent breakfast.

Only one main lift.

lovely location right by the park, nice outdoor pool

No air conditioning in the room, windows opened to a sometimes noisy car park. It was overall ok, but not ok for this price range. The restaurant was excellent one day, but the same meal another day left sth to be desired… also, given that the location is far out from other restaurants, the menu is somewhat limited for those staying a few days.

there is no air conditioning and it was quite hot in our room

rooms have no air conditioning

the spa is very good

for this price, the rooms are rather small and no airco or fan. for this price you would expect some more also the small terrace was overlooking a messy flat roof

Friendly staff

Price is to big for a room with bad view and was left in mini bar open apple juice together with empty water bottle.

The cleanliness and lovely food

lack of air con in a room

no elevator to room no help with luggage no service at breakfast

Position was okay, and room was - all in all - okay.

Although the room was okay, it was lower grade w.r.t. the one we had booked (no balcony, etc.). They said it was their mistake, and apologised, but made no "wxcuse discount" of any kind, like parking.

Location.

Room was very, very tired, and looked out over bins. Looked nothing like the rooms pictured. Travelled with pet, so guess this was why. Disturbed from 07.30 by succession of delivery lorries discharging cargo. If a lower price reflected the standard of room, it would have been more acceptable/ reasonable. Just disappointed.