arrival at the hotel was ok, the booking guy , sorted us out , took our car details and advised us of the floor we need in the lift. all within 5 mins.

arrival at the hotel was a tad stressful, there are two hotels with same name, unfortunately we went to the wrong one first. when we arrived at the correct hotel, was told that the issue I had was very common, and that it had happened a few times earlier with other guests. The room was dated, but we were only there 2 nights. The beds were way to soft, The hotel is right on a busy road, very noisy at night. Then to top the whole experience. We register the car with reception the first evening we arrived,. Then 7 days later, we received a letter from a parking enforcement team, saying we were parked illegally, thus we has a PCN for £70 we needed to sort out.

Staff were amazing and very polite and respectful. Thank you.

They could be prepared at 7am for breakfast. The coffee machine and toaster were not turned on at 7am and the Orange juice was empty for 4 days, until I requested them to change for new box. Additionally, my room had moths constantly! I did report this at the end of my stay, I wasn’t complaining… but wanted to draw the attention to this for fumigation if needed or pest control?

showers need to be separate from the bath

The hotel has been closed to paying guests for several years, and therefore looks a little tired. The room however was clean and comfortable and enabled me to have a good night's sleep before my early start in the morning. For the price I pais I could not really grumble.

As explained the hotel is a little tired but should not detract from the stay.

very handy for the station

room overlooking main road was a bit noisy

There was nothing that I liked

Everything. There was no lock from the inside on my room door, the spindle was there but no lock. I asked to be moved with a room with a lock, but the reception man said that there wasn’t any rooms with locks from the inside. I didn’t feel safe as there were groups of men hanging about. I was a lone woman. Stair carpet worn right through and shabby. There were big chips out of the enamel bath tub. The kettle was filthy and I wouldn’t use it. The carpet was sticky. The curtains and nets had definitely seen better days and were out of shape. The wardrobe door didn’t close properly. The lighting was very poor. The toilet was dirty. If I had a dog, I wouldn’t put it in there. It was late when I got there, i had already paid for it and too late to try to book somewhere else. I am going to try and cancel my next booking as I had already paid for two separate dates, not knowing before hand how bad it was. I felt dirty staying there. It’s a shame, as it looks good from the outside. Terrible experience.

Great staff. Great location. Comfy bed

It is convenient and extremely good value

There wasn’t anything I didn’t like it was as I expected