The Queen at Chester Hotel, BW Premier Collection

The Queen at Chester Hotel, BW Premier Collection Hotel in Chester

About this hotel

Located in Chester, this attractive hotel for $171 per night is a great choice for your next break. Located opposite Chester Station, The Queen at Chester, BW Premier Collection first opened in 1860, and offers grand Victorian-style rooms and free WiFi. The city centre is within walking distance.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Garden

Family friendly

Map of Chester

Nearby attractions

The Liverpool Waterfront UK

15.20 miles

The Queen at Chester Hotel, BW Premier Collection

4.0

Good(7,813 Reviews)

Hotel in Chester

4-Star Hotel

Reasons to book

Great for pets

Includes essentialsGarden, Pets allowed, Air conditioner and more

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$$$$

About this hotel

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Wheelchair accessible

Garden

Family friendly

Map of Chester

Nearby attractions

The Liverpool Waterfront UK

15.20 miles

Reviews

4.0/5.0

Good(7,813 Reviews)

100% verified reviews

4.0

May 2024

Not a good experience at all.

Position of the hotel, near to railway station and live music venue.

Vastly over priced this time. We have been relatively regular visitors of this hotel and our experiences have been progressively getting worse. Firstly on this occasion there was work being carried out at the hotel. This I understand on occasions has to happen but we were not told until we had booked and paid for our stay. Had we have known there was work being done and facilities at the hotel were minimal at the time we would not have booked. When we got to the floor our room was on it was absolutely stinking of sewage, so bad it was making us hieve. We paid extra for a king room but the room we had was no bigger or better than a standard room we have booked in the past. On returning to the hotel from a night out we found that the lift was not working, again I understand that this can happen but what annoyed me was that when I told the chap in reception it wasn't working he replied 'I know, you'll have to wait' it might be about 20mins', what he failed to tell us was there was a stair case we could use, this we only found out when I raised the question if there was stairs. We mentioned about the smell again and the reply we got was 'we know'. The chap was not interested in the slightest.

4.0

May 2024

Lovely hotel shame about the restaurant, I would stay at the hotel again but wouldn’t eat at the restaurant.

The hotel was fantastic room was clean and comfortable as well as all the communal areas

The restaurant was awful dry meats, microwaved puddings, food missing from the dishes mixed grill over garnished with pepper and very abrupt servers.

6.0

Apr 2024

We booked this hotel because of how quirky and luxurious it looks in the photos online and prior before arrival we was t

How luxurious the room looks

2.0

Apr 2024

It was very disappointing and not at all like what the description says, would not recommend.

not a lot

The hotel was having extensive building work which we were not informed of, we had room 88, was on the main road, did not sleep for two nights due to Road noise, people noise, buss stop and station for coach trips. Room was extremely cold, had o get 2 heaters to warm room up, smelt badly of dirt and building work. Room had lots of cobwebs, looked at window, mould, dirt and old cobwebs all over it, was disgusting, but to be fair the flooring and bedding were clean. Lots of mould in bathroom, I am aware of age of building and some updates have been tried but bathroom needs a good tile overhaul so as not to see mould. blinds were very dirty, dusty and had putty on top of them. The hotel has coach loads which were loud and not at all mentioned in description, hotel is nothing like its pictures. Food was awful, £100.00 for a meal for two of us, Beetroot, Goats cheese, orange with walnuts on a bed of little gem lettuce , the salad was in-fact, 3 lumps of crumbled goats cheese, a few slices of beetroot, a peeled satsuma with the pith still on, not nice slices of skin and pith free orange, no walnuts and on a bed of a bag of sour gone off lettuce. Steak £28.00 was gristly and tough, no well presented with 1 whole partially cooked tomato and chips poor quality Panko chicken was dried out. Cheesecake was crumbly and not soft, tasted freezer burnt. The waitress did take the overpriced wine off, even this was not what we ordered as they had run out. We did not complain at the hotel as every time we went to reception it was so busy, I didn't want to discuss in-front of so many people, as the area is so small.

8.0

Apr 2024

Very large comfortable rooms, clean, and in a great location next to the railway station

A good buffet breakfast was available. Rooms were large and very comfortable with a very spacious bathroom.

When we were at the hotel they were in the middle of renovations to the older side of the hotel and courtyard area. It took a long time to check in, with large queues, and the bar was a small section off the breakfast area that was sectioned off. I'm sure things will be much better once renovations are finished and it didn't detract from a nice stay.

8.0

Apr 2024

Lovely stay

Staff were all friendly. Room was lovely and spacious. Breakfast was lovely. Location was great for central access. Plenty of parking spaces available.

Issues with the lift being out of service, however this was temporary

8.0

Mar 2024

Second time staying here. Hotel is great location for train station, bus stops & getting into town.

Good selection of breakfast. Unlimited hot drinks. Very good location.

Pillows were hard, which for us isn't what what we like.

8.0

Mar 2024

Would be great but parking cost annoying.

Food was good and room well appointed.

The spec said parking and naively I assumed this was available and not something I would have to pay an additional £12 a night for. The cost whilst reasonable should have been highlighted as it effectively adds to the hotel cost despite the fact that it was not a hotel car park. Result - no tip.

8.0

Mar 2024

Hyggelig

God frokost.

Litt lite informasjon hos enkelte i resepsjonen.

3.0

Mar 2024

They need to up there game as we have stayed before and had a pleasant stay but would look at some other hotel’s next ti

Not a lot really. Very cold in corridors. The bar was Not stocked we were told no room service. Main reception and bars were closed for refreshments which was stated on your website.

5.0

Mar 2024

Lack of important information which we would have acted on.

Staff pleasent

The hotel was undergoing maintenance and it disrupted our stay. We would have appreciated an email to inform so we could book another hotel. This was Valentine’s Day and we booked this hotel as we stayed at Christmas and liked the ambiance, which unfortunately was missing on this occasion.

7.0

Mar 2024

OK but wouldn't return

The hotel is fairly central and right next to the station and a reasonably priced car park. The room itself was an o.k size and comfortable.

Despite checking in online as requested we still had to wait in a queue to get our room key. The room itself was in a separate building which is joined to the main hotel with a long corridor and some function rooms so it was quite a trek to go back and forth. We had asked for our room not to be made up on the first day yet this request was ignored.

3.0

Jan 2024

Unsure

Location with have been before but the other times the Rooms have been amazing , this time it wasn’t

The shower the wet room the twin beds for a double

10.0

Jan 2024

Lovely hotel very clean and comfortable

Lovely hotel inside and out, room was spotless and really comfy beds. We were also able to check in ear as our room was ready.

Nothing

10.0

Jan 2024

Amazing day for my birthday

Reception staff very helpful and friendly, upgraded the room and gave us drinks vouchers for a birthday celebration which we thought was great , the decor had so much character and charm, the gardens were so inviting

Nothing to say

6.0

Dec 2023

We stayed only the one night. Chester was lovely as always. Had a nice Thai meal. The Christmas market was only average

Stylish hotel. Good location near the station.

We were initially given an awful room. Wallpaper peeling off the ceiling, barely furnished, tired and uncared for. We were not prepared to accept this, particularly at the price we paid for an executive room. After complaining, we were moved to another very nice, albeit smaller room. The hotel was very busy due to a Christmas party. There were long queues at reception. The party guests were very noisy when they returned to their rooms at the end of their evening. Someone had an after-party in their room just across the corridor from us. Not a good night’s sleep for us. Also, a bit disappointed with the choice of continental breakfast in the morning, although plenty for those who want full English. We’ve stayed at this hotel twice before. Our previous experience was much better.

8.0

Dec 2023

Very enjoyable

Lovely hotel, great location

Nothing

10.0

Dec 2023

Amazing hotel

Everything, the staff were welcoming and helpful. The breakfast was always hot and had a lot of variety. It's only a 5 minute walk to the city centre. Bed was super comfortable and the overall look of the place is grand. Also the welcoming chocolate and crisps was a nice touch.

There was nothing that me and my wife didn't like. Everything was perfect. The only nit pick I had was that the pillows were a bit to soft for me but that didn't impede a good night sleep.

10.0

Dec 2023

Excellent stay

Local to train station. Good price. Clean. Friendly and helpful staff. Great breakfast

7.0

Dec 2023

good hotel in a great position

location, nice room, excellent breakfast

the inconvenience of having to go on a route march round the hotel before climbing to sets of stairs as there was a conference on which meant you couldn’t use the lift on the first two floors

10.0

Aug 2023

Perfect 100%

Booked hotel for a gift for my sisters 80th birthday xx everything was perfect … room ..service.. staff lovely … everything was 100% … would definitely recommend this hotel to my family and friends.. location of hotel again was perfect ..

I can’t complain about anything …

8.0

Jul 2023

Pleasant stay in a good location, waiting staff friendly and room spacious and, bed comfy

Good location for our stay, railway close by and 5 minute to city centre. Room very spacious and bed comfy however housekeeping very average. Food at breakfast and dinner good and waiting staff friendly.

Housekeeping in the room was very average, provisions were not restocked and the bed was made poorly during our stay.

7.0

Jul 2023

Great facilities and location, customer service could be improved.

Generic hotel room, good size, good facilities, good location. Called ahead for an early check in, offered to pay but was told there was no way they could facilitate even though I explained we had travelled 3 hours. It’s little things like this that make the difference, for me and this was dissapointing.

Early check in was not possible due to ‘quality control checks’. I have worked in hospitality/public sector all my life and felt that this really let the hotel down.

8.0

Jul 2023

Pleasant long weekend stay at a hotel we could recommend

Nice re-furbished bedroom with plenty of room and a comfortable bed

Only 1 small lift for all the guests in the hotel so a bit of a wait sometimes to use it

8.0

Jul 2023

Great location

Great location and staff couldn’t be more helpful

Breakfast could have been better

5.0

Jul 2023

It was ok

The style

The expectation of the room was a let down 2 single beds pushed together to make a double

10.0

Jul 2023

Best anniversary get away

The hotel was perfect. Really loved it. The staff were amazing. Perfect customer service

5.0

Jul 2023

Character but showing its age

This hotel has lots of character and history dating back to Victorian times. So if you want something different then this may your cup of tea. They also have a Roman garden full of statues and the giant lounge has many historic items and the staircases date back to the original Victorian days and there's lots of paintings, depicting characters from those days. and giant chandeliers, giving an air of elegance. The beds were comfy too and the buffet breakfast was ok, although it's the same everyday.

. However housekeeping leaves a lot to be desired, although I think they do their best. Our room in the main original part of the hotel had cobwebs and dust in parts of the room, the sash windows did not work and were held up by two plastic bottles. The bathroom fan was noisey, although they did replace it when we asked. The bathroom edges had mildew and the light switches are confusing. The bedroom furniture is made up of a suitcase design but the side tables had no drawers to put smaller items into. No shaving mirror in the bathroom. No shops nearby, although across the road from the station, and about a 20 minute walk to the city centre. Few eating places nearby, although the Town Crier across the road offers Wetherspoon type food. Meals in the hotel were extremely expensive (Burger £17!) Parking is £12 a day but the station car park is a lot cheaper.

10.0

May 2023

Exceptional

Everything

Nothing

8.0

May 2023

Very good

Good location for Railway Station Clean comfortable room Interesting building many paintings and statues! Nice courtyard Good Breakfast

All fine, no complaints.

10.0

May 2023

Friendly staff and comfortable room

Rook was spacious and clean on arrival.

N/A - didn't spend much time and what i experienced was fine

10.0

May 2023

Exceptional

Everything was good, great room, great bed, great staff

Breakfast not so good, plates are to small, sausage overcooked

10.0

May 2023

Exceptional

the location was excellent, hotel very tidy and clean. The cleaners were exceptionally friendly.

10.0

May 2023

What a brilliant weekend

Clean, staff helpful

FAQs

How much does this hotel cost compared to others in Chester?

The average price for a rental in Chester is $179 per night. This rental is $8 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Queen at Chester Hotel, BW Premier Collection. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Queen at Chester Hotel, BW Premier Collection pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at The Queen at Chester Hotel, BW Premier Collection?

We found 11 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, smoking allowed, and parking.

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4.1

Excellent(2,667 Reviews)

The Queen at Chester Hotel, BW Premier Collection

About this hotel

Amenities

Map of Chester

Nearby attractions

The Queen at Chester Hotel, BW Premier Collection

Hotel in Chester

Reasons to book

About this hotel

Amenities

Map of Chester

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Chester?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Queen at Chester Hotel, BW Premier Collection pet friendly?

What amenities are available at The Queen at Chester Hotel, BW Premier Collection?

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