View is amazing. Location is good if you want a central base point. Staff are super nice and helpful.

There is no fridge in the room, no kettle, no AC.

the property was beautiful the views were spectacular you can walk to bus stop down the hill to go into Lucerne proper and when back the hotel will pick you up promptly

the restaurant manager was not friendly the food was good but mediocre at times and over priced I suggest you try the restaurants right down the hill in the village you can walk down in ten minutes and call the hotel for a ride back the breakfast buffet was very good and worth the price

Basic room with no normal extras such as coffee making facilities but beds were very comfortable. Stunning views around the hotel.

The hotel was very busy with events so there was no parking nearby- had to park on a road a 10 min walk away. Service was slow but staff were friendly and helpful.

the view! the staff!

nothing :) we loved everything!

The restaurant was really nice. I like the location. Outside terrace was nice. Well being area was quite ok. The staff was really helpful.

The only critic is that the room was really old.

Excellent location between mountains and Lake. Wonderful diner and rich Breakfast.

A tea kettle for coffee and tea will be better to have in the room especially in the winter times

Very cosy hotel with a stunning view on the Lucern lake. We were traveling back to Belgium by car and stopped by this hotel overnight. It's very easy to reach from the A2 and it's exciting to drive uphill to unfold the gorgeous landscape surrounding the hotel. We travelled with our dog and it was lovely to find a welcome kit for her as well (bowl of water, toy and sleeping basket). We had dinner at their restaurant and it was very tasty, with different local options and very professionally served. There's plenty of parking space outside.

It was all lovely, maybe it'd be useful to have more toiletries as we only had some shower gel in dispensers in the shower and sink (no shampoo or body cream).

Location/staff/clean/food

Nothing

There are two buildings. The rooms are too small in both buildings. The bathrooms are too small: basically an MDF panel separating a small part of an already small room. The interior of the rooms is run down in both buildings, with the situation being worse in the Waldhaus building. The showers and toilet flashes work well, but the toilet ventilators are noisy. Most rooms do not have an interesting view. The food is good, but very expensive. The pool is rather small and gets crowded. The spa facilities are OK. The hotel seems to be more focused on office seminars and group gatherings. The public toilets are kept clean.

The water basin in the bathroom was so small that I could hardly wash my hands. The double bed was too narrow. The pillows were large and soft in the middle.

We loved the view and the dinner.

The beds could be better, but oké.

Nice and very quiet location with hiking and biking facilities around. Friendly and professional staff at reception, dinner menu was good value for money. Nice indoor swimming pool and terrace with deck chairs.

Spa is very small (only turkish bath and a small resting room). Turkish bath works fine, but needs some renovation. Breakfast buffet offers good choice, but overall quality of food could be better (mediocre bread, individually packaged industrial jams, strange scrambled egg). Bathroom was tiny but functional, double bed a bit small.

Everything

Beds are a bit too soft

Staff were very friendly and accommodating. The shuttle service was amazing and so convenient.

The pool could've been a bit warmer

Wonderful

Nothing