Location is great. Having the kitchenette and fridge is great.

Television did not work, bathroom was very tired (broken tiles, stained toilet).

Nothing. I literally like nothing about this property.

The rooms are small. I paid for a deluxe two bedroom and was placed in a smaller room. No refund. The first room they gave me had a bidet hose for the shower! No shower rose just a bidet hose with a trigger nozzle. The second room they gave me had someone already living in it! Have emailed a number of times for a partial refund and they just ignore me.

Room is nothing like in the pics they show on booking.com. The room was tiny, filthy and gross. Our tv was at the end of the bed behind a fridge with microwave on top. We had to share an elevator with an over flowing rubbish bin and all you can smell throughout the property is dirty rubbish. I ended up asking for my money back and staying elsewhere.

The whole lot!

メルボルンセントラルから近く　自炊ができる点 交通の便がよく動きやすい 部屋の窓からながめもよい ランドリーもスマホ支払いができるので使いやすい

部屋に一番ひつような鍋やフライパンがなかった。 トラムの乗り場がホテルの前にあったが、工事中で使えなかった 少し歩けばメルボルンセントラルがありそこからならトラムはフリーゾーンなのでよかった

Loved the location

The couch bed wasn’t comfortable at all.

Nothing at all.!

No lifts from car park to reception, no walk through from one Building the other to get to our room. Staff were rude & unhelpful. Dirty, cockroaches, no toiletries, no dishwashing liquid, no tea coffee or milk, no baby cot as requested.

convenient location and it was cheap

difficulty in communicating with the staff at reception, it felt like it was everyones first day and English wasnt anyones first language. I had to ask for bedding for the sofa bed but was told there wasn't any other spare pillows in the entire hotel when I asked for an extra one.

Prices at the Arrow are usually good

Rented an two bedroom apartment the second bedroom did not even have enough room to get dressed in it was supposed to have a couch that folded down into a bed but it was not even big enough for the two guys sharing to sit on without invading each others personal space

the hotel was close to the concert we attended

there were 3 adults sharing a room we were given only 1 key...there where only 2 coffee mugs we asked for an extra 1 & were told no...we asked for clean towels & got told no & our room was not cleaned

We liked nothing

The room looks NOTHING like it does on Booking.com. We were suppose to have a queen bed we got 2 single beds in 2 very small rooms. The shower screen was broken and the shower was so small barely fit a person in. Kitchen towel hanger was half of the wall broken. The view was terrible down a dirty alley way. There was cables drapped over a door for the tv anntena and another one. The hotel it self is dirty and grotty, when you wait for the lift down it smelt of the rubbish shoot. It was disgusting and we were not the only guests complaining of this. I compained to reception they did not care about any of the above.

Great location & well-priced.

There were no curtains or blinds to block out the morning sun in the bedroom or the loungeroom. The blinds in place were day blinds only - I could see where the night blinds should have been but they were not there. Not great during Summer when the sun rises around 6am!

Location

It was dirty. Some of the staff were rude, some were fine. The bedroom was tiny and you could only just walk around the bed.

Not much at all

The property was not as shown in photos. The bedding was poor, the crockery in the kitchen looked like they had got from the op shop, there was very poor maintenance on the room and did not stay at “Arrow on Swanston”. Very dissatisfying and would never recommend

The staff were nice.

Everything else, the smells were not great. Getting to the pool we wanted to vomit. It was advertised as “luxury accommodation” & it was far from that. It was more like a hallway than an apartment. The pictures on the website were nothing like reality.

Very dirty inside room foyer and entrance

Location is quite close to Melbourne Central and RMIT. Perhaps do a refined search within another km for a better comfortability. Room is pretty compact size. Bed is okay for a couple of nights.

Carpark head height clearance was less than 2.1m and not free of charge even replied me accepted on booking, only knew it declined on arrival. Not suitable for four-wheel drive, find your parking spot somewhere else. Bins sat next to rear entrance with smelly water puddles. Lift lobby was smelly, seemed coming out from Refuse Chute Room. Reception staffs had no smile, seemed reflecting the management from my travelling experience.

Very quiet apartment, clean, convenient location and comfortable bed.

Going to the gym/sauna meant going through a passage way with smelly bins.

Room was perfectly located in the heart of Melbourne. Bed was very comfortable, kitchenette very well equipped. It contained all the amenities we need for a very short stay

Maybe having a direct access to the parking lot from the main building would be a plus - but luckily we didn't have too many luggage and could manage to walk the short distance to the parking lot

Not much… photos of room look much better than reality ..

The staff were difficult,on checkin was accosted and nearly refused as didn’t have photo ID as due to an injury have no driver’s license,took 15 minutes and felt awful the way I was treated ,even though had same card booked with ,Medicare card and 4 other cards in my name … finally passed the ridiculous test the room I booked and payed extra for as was 3 single beds ,was not the room given !! Had paid extra for the 3 bed deluxe apartment was given a very basic room with just a double bed … the rooms are quite depressing with not even a usb plug to charge phone . Give it a miss .. never going back

There was a mouse in our room

It was just what was stated on the booking

very cramped but again it was just as what was stated

The location was fine _ just one stop away from the free tram zone and handy to the CBD. More specifically, though, the street was very noisy, so the location at the Swanston St side of the property was not ideal. The beds were comfortable. There was a dining table

The photographs on the site bear NO resemblance to the actual room. The accommodation is in a separate building from reception. There were so many problems, and no phone to report them. re: Facilities Small, badly designed layout. Advertised for four people, the 'apartment was cramped for two. Tiny balcony. Beneath it was a variety of discarded items... from jeans and underwear to socks and plastic bags (read 'junk pile'), obviously thrown (blown?) from balcony. Bed was pushed against the wall, side table sat in front of 'wardrobe' Hard, uncomfortable, stained sofa bed in living area. Small shower; shower head positioned for those 158cm and under. Totally insufficient crockery (e.g. 1 bowl, no microwave-friendly cooking receptacles). Kitchen sink plug didn't fit; couldn't fill sink to wash dishes** No tea towel** No hairdryer** One set of 'free toiletries' (2X shampoo and shower gel) for whole stay)** Milk serves (enough for one day only) re: Cleanliness Dust and dirt behind and under bed and sofa** Mouldy grouting in shower** Dirty frypan re: Service Total service consisted of 1 visit to bring towels and tea towel for whole 4-day stay. No cleaning and no replenishment of anything (milk, toiletries etc) I mention these problems in a review because they were not addressed during our stay. If I had read a review like this, I would not have booked this accommodation. ** (as above) These were items I politely brought to the attention of the staff at reception. We were told everything would be attended to. We received a tea towel and a hairdryer. The 'Cleaner' appeared one morning, before 9 am, to see the mould in the shower. He said "But you're OK with that aren't you?' We said he should come to clean it after we'd left for the day. He did not. The rest was not dealt with. The young woman at reception was pleasant and probably passed on the message to housekeeping, but there was no result.

It was able to book enough appartments for 30 people which we needed on the specific date.

I booked 6 appartments and said there would be 5 people for each room (queen bed, double bed and sofa bed). None of the sofa beds were made up in any of the rooms. No sheets were provided for sofa beds, no doonas or blankets. There were only 4 towels in each room and we needed 5 per room. When we asked we were told towels had to be retrieved from storage, these never arrived for some rooms. I was told someone would make the sofas beds up but this didn't happe, some rooms had a thin blanket that ended up being used instead. We had primary school ages children who needed to go to sleep and after 10pm still waiting for at the least a sheet for the sofa was not ideal. Sofa was very stained and sleeping directly on it wasn't great! Apparentments very small compared to images. One was of the size we had seen, the other 5 were tiny. Mould on shower roof. Although one student said she loved her "cabin"

We checked in on 26th August for 16 nights. We were not comfortable with the room and requested front facing room. Whenever we approached the front desk we were told to check the next day for front view rooms. Each day we approached the front desk we were told the rooms are booked. We observed many front facing rooms were vacated but your staff never helped us. Finally we approached Mr. Aaron who was very helpful and we got the room within 15 minutes. This shows the front desk staff were not concerned about the visitors. Anyway we had a good stay thanks to Mr. Aaron

Front office staff who never helped us with front facing room even when we had booked the room 3 months in advance and your email had confirmed the same

Most of the things went well.

We booked a family room for 5 persons. The room provided should be the top floor of the building. After entering the room, we still need to climb another internal staircase (L-shape), but bear in mind that we are traveling as a whole family & we have lots of luggage bags with us....very TROUBLESOME during check in & check out.

Convenience of location

Rooms have no insulation or sound proofing what so ever. It was a night mare trying to sleep on a Saturday night. Reception were called to a noise complaint, that was a few levels below me. To their credit they were prompt and efficient on dealing with them. Thank goodness, as we had an 11 hr drive home the next day. Bit we heard ever little noise. Cheap or not, I could never handle staying there again. I could put up with the outdated decor and uncomfortable bed. The staff were great, but the sound proofing needs fixing

Location

Bad staff, worse room and facilities.

Staff were helpful . Room was neat and clean.

Good location short walk to the mall and market.