There is a THIEF at the front desk! I had already been charged. On the moment I made the reservation. But I did not know because the hotel hides themselves behind the name CASACRISTA. So, I thought I still had to pay. The guy at the front desk told me that if I paid in cash, I could have a discount. I was fooled. I paid in cash 123 dollars and the property refuses to refund me, even after seeing the video that shows I gave him the money! The dishonest crook says I was giving him a tip! A tip of more than 100 dollars?! This is a ridiculous lie! I urge everyone to stay away from this hotel

Beautiful old villa with rooms furnished like a museum. Spotless clean. 5 minute walk to Plaza Grande. Staff was exceptional - we were allowed to check out 2 hours later due to departure time to airport at no extra charge.

Bathroom had no separate door and was basically directly behind the bed (it has a private screen).

We loved the location of the hotel, the authenticity of the place, and first and foremost, the quality of the service.

Nothing.

I loved everything about this hotel, my stay was spectacular, I enjoyed a great view from my room, also the room, the bed I slept in is more comfortable than my own bed. I was able to get around the city and getting back to my hotel was very easy. Also the staff provided me with a lot of information about places to go and eeo transportation. I really enjoyed everything. It is a place that is definitely worth visiting. The interior of the hotel is like a trip back in time and there is a great story behind it.

WiFi

Bed linen older than me. Room filthy sofas heavily stained. Room Freezing no heating. Was warned by locals area was dangerous and high number of robberies. Locked inside hotel and couldn’t leave. Breakfast was a slice of toast. Hotel was deserted. Staff attempted to take double amount without discussing even when asked why. Owner insisted I be moved to a room smaller than I paid for as I arrived with a baby which hadn’t been on the booking. Smaller room didn’t even accommodate guests on the booking. Plug sockets didn’t work, leads had to be physically held in place. Found a dead bug in the bed. Was warned by locals the area was extremely unsafe and high risk of robbery. Having tried to resolve a dispute over rooms amicably, owner proceeded to message me accusing me of threatening to ruin the hotel, put guests off and accused me of calling the hotel abusing them and having my “family in Ecuador” also call them as well as accusations that I had sent them abusive messages on booking app and deleted them. My phone doesn’t work here, I have no family nor know anybody in Ecuador, customers can’t delete messages on the booking app, I made no such threats or calls. Ended up vacating the hotel due to fears for our safety. Am very well travelled and never experienced anything like it.

Without a doubt, the most amazing property we stayed in. Granted, the hotel in Mindo was unbelievable, but the combination of staff, helpfulness, location and the magic that is the owner this is the best facility. Kindness is abundant as is a willingness to help and connect us to Quito. Seriously, the stay was wonderful. It was so good that when we returned to fly out of Quito we decided to stay an extra night at the hotel. It's that wonderful.

the elegant heritages the property keeps and represents, also through the introductions and guided tours made by Mme. Mayra Ribadeneira. They’re so beautiful and you’d be honored to be part of them for a period of time.

Noises from guests in other room in the early morning.

There could not be a better place to stay when visiting Quito. The property is very conveniently located, only a 10-minute walk to Plaza Grande and the historical sites and restaurants near the plaza. The owner, Sra Casares, gave a wonderful tour of the property, with its amazing collection of antiques and works of art. She also accompanied me and a friend with whom I was travelling to dinner one evening for a memorable time. The staff, Santiago and Clarita, could not have been more helpful. My room was comfortable and quiet. I would certainly stay at Casa San Marcos again if I come to Quito.