It was a perfect location to visit the Leaning Tower, the staff was very friendly and helpful, the night was quiet. The towel warmers were great.

The preferred parking was not available so we had to pay to park nearby but on the street. The property was a bit worn.

The room was very clean, the beds were very comfortable. It was pretty, and the location was excellent.

The relax area was small, would have been nice to have a comfy sofa, but space won't allow. We spent a fair amount of time here as it was torrential rain throughout the day and our flight wasn't until late. However, it was a welcome relief to have somewhere to be that meant we had access to a toilet, and to keep dry.

The hotel is just 200 meters away from the tower!

1 minute walk from the tower, great location, great room, nice staff. A super breakfast place opposite the hotel. I recommend trying it.

Fantastic location for visiting the Leaning Tower and the other sites in the Piazza dei Miracoli, before the crowds arrive and after they leave. Staff were friendly and helpful. Rooms were clean and functional. Really good experience.

The property didn’t have a breakfast room (though they do offer a discount voucher for use at the cafe located across the road from the hotel) and there was no lift, which might prove difficult for some guests.

Perfect location, staff was friendly and warm and gave us a home feeling <3

fantastic customer service especially Isabella at front desk

Very nice ladies at the reception; right next to Piazza dei Miracoli; cute decorations.

Although not as described the location was good.

Location to being accurate to advertisement. Location of the "separate building" is 280 mtrs from main hotel which is not as advertised as 150 mtrs; might seem small but would have liked to know beforehand, we most likely would have stayed at something else. Room has no mini fridge, no coffee making facilities which would have been nice. Shutters did not close.

Location is a big plus. Just next to Pisa tower. Staff are really helpful.

Nothing

Location is great if you plan to visit Pisa tower. They helped us to book taxi to airport at early morning. Close to bus stops.

A common fridge at lobby might be useful. Some electricity plugs need replacement.

Family, budget friendly and great location for visiting the Pisa tower. Staff were the nicest we encountered in all of Italy.

There is only stairs but they assisted with bringing suitcases up the stairs.

Staff were extremely nice and helpful. Location is perfect, just 2 minutes away from Pisa Tower.

We did not sleep at all. The room was by the street and it was extremely noisy at night during the weekend.

The location is exceptional, very clean near to a coffe shop just in front of where we had breakfast, taxis in front of the door, the staff is very friendly and always offering help and information about Pisa.

No door in the bedroom toilet.

Super location.

nothing

very friendly staff, clean large room. very central. good price.

everything was great.

Excellent hotel lovely big comfortable rooms with all we needed. The staff very friendly and helpful nothing was too much trouble Isabella was especially friendly with a lovely smile every time you passed through reception. Very close to all you needed for a great stay in pisa. Would definitely stop there again

Excellent location for the sights, restaurants & transport links .... warm friendly welcome from the staff 😀

The location was great, the lady who greeted us was very sweet and helpful. It was great for what we needed. Close to the sites and a one night stay, not walking the area. So loud and congested.

No coffee in the room, water pressure was not good at all.

We have stayed at the Pisa Tower hotel many times before. This was the first time since the pandemic and we were looking forward to it very much. We booked a room, as always, requesting the main building and so were rather surprised that when we arrived at the hotel, it had a different name and was no longer the Pisa Tower hotel. Unbeknown to us, what we considered to be the main building had now changed hands and the annexe was now the main building. This wasn't really anyones fault, we hadnt stayed at the hotel for over two years and wouldnt have expected to have been informed of this change. Had we looked more carefully we would have seen that the location address had changed. It was still rather a surprise though. The hotel staff were lovely, very helpful as always. Breakfast is not now offered, however a discount voucher is offered for use at the cafe/bar across the road. Apart from the room itself the hotel does offer much more, it has a small, pretty garden and a vending machine, but very little else. It is right next to the old walls and the tower/baptistry etc. so good for anyone wanting to visit the 'attractions' All in all mixed feelings. A very nice place but nothing like the outstanding beauty of the hotel that we remember.

Nothing particularly to dislike. Just not what we were expecting. Vending machine instead of the hospitality tray that we had had in the past. Breakfast elsewhere.

Location was superb. Reception staff were all very helpful.

We had to ask for our room to be cleaned again after being told it was ready .. the bathroom in particular.. though the lady on reception was apologetic( and obviously embarrassed) and cleaned the room again herself, we felt unclean and didn't feel comfortable in the room atall. A bottle of wine unfortunately didn't compensate enough for what we were greeted with and have heard nothing from management atall. If it wasn't for this one (pretty huge) issue, I would have recommended this hotel.