The room was exceptional and large. The bed was like sleeping in a cloud. The food was outstanding, with great service. Good location to walk or hire a bike and ride. Whole venue was super clean

Only 1 thing could have been improved - coffee at breakfast was not good.

Big amazing pool, fun kids club and fantastic breakfast!

Beautiful and peaceful stay at the Intercontinental. Right on the beach, with a pool overlooking. Sensational buffet breakfast, comfortable beds and refreshing air conditioning. Lovely ponds and gardens.

A little south if the main shopping area, but I like walking so I didn’t mind (about a 30 minute walk). The beach walk is beautiful with little restaurants and shops along the way. It would be helpful if the hotel offered a free shuttle service to the main shopping area, for those days when you don’t feel like walking.

The property was very clean, beautiful gardens, breakfast had a good selection for breakfast, we got an upgrade to a 2 bed villa…😁

Nothing

Every thing The breakfast was amazing Great Staff 👍

Nothing it was perfect

Great location

Dates and needs a lot of work. Not would I would expect for an Intercon hotel

Wonderful breakfast and very friendly staff. Photographer included

Location

It was under renovation and hadn’t been told but still expensive same price also the holding of lounges by the pool very poor 😞 when no one was there all morning!

Most of staff (aside from reception) we’re very helpful and nice. Location is good to check out other local restaurants on the Sanur beach front strip.

Some of the cupboards in our room where dusty/grubby and a bit gross. Door to room was difficult to shut and didn’t make me feel safe. Pool area looks out onto a fake grass roof and a questionable pink flower statue. Many of the sun beds were ripped or grubby. Gardens and walkways were not up kept that well. Everything lacked love and care and wasn’t up to the standard I’d expect from an intercon.

Breakfast was lovely, the room was superb. The staff were lovely, couldn't do enough for us.

nothing comes to mind

Lots of variety, very nice.

The building work going on was quite noisy.

Lovely pool, excellent staff, very good breakfast, walking distance to lots of seafront restaurants and really well looked after gardens (Yanti was a particularly lovely staff member)

Minor building work going on but you are given 2 free drinks by way of compensation (between 5 and 7pm) - didn’t really detract from a great 3 night stay

The bedroom is big. The staffs are very friendly and helpful. Especially Mr. Cahya and another staff who came to our bedroom to take care of the rat in the middle of the night. Mr. Cahya is also very thoughtful when we were rush to go to Nusa Penida in the morning by preparing breakfast that we can take.

There was a rat in our bedroom when we were sleeping at about 12 pm and we couldn’t sleep until 2 am. The restaurant we had our breakfast has no good view. The garden is very messy. The toilet in the lobby is very dirty.

Staff were excellent ,could not of tried harder

Hotel looks rundown and is badly needing an upgrade thoughout

Bedroom was very large and spacious.

Access to the room was not clear and grounds needed a lot more work.

location

not a 5 star experience, loads of work going on, and probably will be for quite some time. pool villa was very run down, and not up to to $560 aud standard, paid per night. no intercontinental club, no evening canapés, two weak cocktails per person of an evening. very very poor!! we were over all very underwhelmed! nothing like other international properties we have Stayed. grounds were not up to standard, obviously there are not enough garden staff to keep on top of it. we stayed in 4 different hotels during our month in Bali, this was by for the worst one.

Very friendly staff, bed was super comfortable. breakfast is good and location was great.

property is a little tired in areas but works were underway for refurbs.

beach front, comfortable big room and friendly staff

a bit old and outdated

location

location is excellent. Staff were great and super friendly. Breakfast was standard. The room itself was super cool.

sadly there is a lot of work to do to get the whole hotel back up to standard. it’s old and very tired in some places and desperate for some TLC. The main garden area is a disaster. Many lights and electrical fittings broken.

the staff were very lovely and helpful

they were mid construction with empty open rooms everywhere and only one building in use. the room had a ton of issues, water problems, toilet problems and everything in-between. the hotel is in no state to operate atm and is letting their staff deal with disappointed customers, which isn’t fair on them since the staff is wonderful and goes above and beyond - 5 stars for them

Great position, pool was awesome

staff, grounds and restaurant (buffet breakfast) were all very good. They big items at this resort were very good.

This resort struggles with the little things that are so important. TV was not smart and you couldn't mirror off devices. some of the new room fittings and edges were rough and tired looking and clearly not updated, hand held shower was very low, curtain doesn't split in the middle.

When I asked to move to a ground level room because of a hip injury I have. Tini at front reception assisted me in every possible way she could.She allocated me a room not only on the ground level but also close to all amenities. There are just too many staff to name individually with one exception. Eva who is a trainee really was just a wonderful young member of staff who also did everything I think as a solo traveller to make me feel welcome, happy and well looked after. All the staff at reception, the pool, housekeeping, security and the breakfast service and the restaraunt at the beach were just so lovely and attentive and made me feel so welcome. I had such a comfortable, enjoyable, peaceful, happy and relaxed stay. Thankyou so much to ALL the staff, you were all just exceptionally fantastic. I am looking forward to my next stay at the beautiful Hotel Intercontinental.