modern

beware this is half a scam probably the worse customer experiences that i’ve had. the 3 stage check in process is awful, they want ID’s inc children of anyone who may step foot inside the apartment. stage 2 then on the day arrival be prepared to be told you have to BANK TRANSFER £500 as a deposit! not by card as you would have protection. they send you to a incorrect address whilst this is happening practically forcing your hand by paying the deposit or loosing money on cancelling your stay. once money is transferred your then suppose to receive instructions on where the property is actually located. this may or may not come in my case it didn’t.. which resulted in multiple calls (totalling 1.5hours) attempting to speak to the right person. the person on the phone can’t do anything and has to e-mail someone else to resolve whilst you prey it gets resolved.. so be prepared for a 2 hour debacle upon trying to check in. your then given a host of rules which result in a monetary (usually £500) towels (£150) penalty taken directly from the deposit that you have sent. (u will have no control over this as u bank transferred) this will leave you heavily anxious and unable to relax in the property. then you have to wait 7 days and hope they refund you (not received mine yet) a £250 pn stay could well end up costing you £750 stay clear.. nobody at the property just codes and boxes .. and 30 minute wait to speak to someone minimum.. stay well clear of this property in my opinion.. hands down the worse experience i have ever had .. nothings sorted prior to your arrival.. all designed to force your hand on the depo and then collecting on the back end for any rules breaches.. i will never stay here again

The location was perfect 25 mins walk from the O2. Which was the quickest route out of there. Plenty of space nice decor fantastic huge balcony.

No mirrors at all in the apartment Strick deposit of £250 Door unlocked on balcony

The price was ok

My family and I stayed here mid March and our experience was honestly extremely underwhelming and disappointing. We stayed in unit 39 and there were several issues with this stay, while I can’t speak for other units I will share our experience. The summary is that the unit was so appalling and dirty that we left a day early because we couldn’t get comfortable/ didn’t want to let our baby be on the floor. The host was beyond unhelpful and they are now keeping an item we left there unless we go back and get it even after we’ve offered to pay to have sent back to us. Overall I would absolutely not stay here again nor would I recommend this stay to anyone else. There is a more detailed experience below. When we arrived the apartment was visibly unclean. There was food on the floors, hair and nail clippings in the bathroom, crumbs and hair on the couch, food splatter in the microwave, food slime in the refrigerator, several door handles were oily feeling, the floors in the unit were so dirty that after 5 minutes of walking on them the new light coloured socks I was wearing were completely blackened on the bottoms. We called the Host to let him know that it was dirty and he did respond quickly and come right away, but when he got there he said he didn’t see an issue and he “guessed” he could send the cleaners in the morning. Unfortunately it wasn’t clean enough for us to be comfortable for the night. So we went to Tescos and bought £40 worth of cleaning supplies to try and make the apartment more habitable. From there we just kept finding things out of place or poorly cared for. Blinds were falling from the windows and doors, there was mould and gnats throughout the unit, there were finger prints and smears on the windows and doors, the sheets on the bed had hair in them.

Was a very comfortable apartment and it was absolutely amazing

Delay of the check in but otherwise was amazing and will definitely stay again!

property was nice and clean. general wear and tear but nothing concerning. security deposit was released back to me within 2 days

they asked me to pay a large security deposit on the second stage of my check in process. other reviews said that the company wasn’t returning money and that they were scammed. this wasn’t the case for us, but having to pay a £350 security deposit which I could barely afford and then worrying about not getting it back was a great source of anxiety.

secure, good location to the o2 as that’s where we was going. managed to check in earlier and at no extra cost.

a lot of the lights didn’t work or turn off properly. was a long winded process to check in.

The property was spacious and had all the facilities you would need. location for us was really good with excellent transport links close by

I can’t think of anything.

AVOID!!! please avoid this place at all cost, arrived with my baby no one to greet us and no clear way of finding anyone. Called them several times no answer after an hour outside with my baby in the cold I had to book another hotel via booking.com, save yourself the hassle as booking.com do not verify the property so that’s a huge safety risk within itself both booking.com and the property are refusing to return my money. felt really vulnerable hanging around that area with my baby as it does not seem safe.