Insotel Fenicia Prestige Suites & Spa
About this hotel
Nestled in Santa Eularia des Riu, this lovely hotel for $229 per night is a fantastic choice for your next vacation. Insotel Fenicia Prestige Suites & Spa is situated on the seafront next to the Santa Eulalia River. The hotel provides free access to the fitness centre and offers many treatments in the Prestige Spa at an extra charge. Ibiza Airport is 21 km away.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of Santa Eularia des Riu
Reviews
4.2/5.0
Excellent(494 Reviews)
100% verified reviews
8.0
Pool area exceptionally clean staff  great service at breakfast 
Beds not very comfortable
6.0
Lovely staff ! Fine but not a five star hotel as you know it. More like a 4 + It just didn’t have that polished next level service and feel. Cocktails not great Everyone put towels on the lounges before breakfast so not to miss out which is just a bad feel. Big so lots of people. Rooms were very clean and neat but no soul more like a city hotel.
6.0
Room
Staff and service
8.0
Amazing room, food, and service. The spa was only open one of the days - but it was fantastic! Even though I was unable to use the spa on one of the days, I was able to use the outdoor pool even after I had checked out.
The spa was shut the second day and I was told that no compensation was allowed because it was a optional extra, not something I'd paid for.
6.0
Staff, room, location
Breakfast, lack of entertainment
8.0
The staff were fantastic, especially Merissa , who work’s the breakfast shift . she accommodated our 10 month old baby , by making up baby food and explaining what was in breakfast dishes suitable for a baby . She went above and beyond.
No baby changing facility’s in the hotel.
10.0
it was one of the best hotels I’ve stay in Ibiza
8.0
The staff were helpful and friendly.
thought that the man agent were miserable not providing water in the rooms - only in mini bar at €6 per bottle.
9.0
beautiful hotel very good service very good breakfast good swimming pool everything was really very good
it was too good we like to go back
10.0
Excellent pool, room and location
6.0
Not a great deal to be honest.. free champagne bought to room which turned out to not be free.
1. Took 20 minutes to Check us in ( no one else in cue)
2. Hotub wouldn’t empty had to keep phoning downstairs to empty and re-fill it. (in the end we ended up not even using it)!
3. the keycard for carpark stopped working a few times which meant us gettin out goin all Way to reception to get it open for us which was so frustrating!
4. staff wouldn’t listen to our complaints and told us we were wrong when we wanted some sort of refund for the hot tub!
5. we phoned downstatirs for some ice to be bought to the room.. they charged us 50 euros for this and told us we had drinks etc (maybe they charged us for the free champagne! as we never ordered any drinks what so ever we needed the ice for our own drinks, why else would we want ice?!!
5. we asked for late checkout the next day n was told we could do it till 6 pm for 90 euro but the system was down (AGAIN) so we will pay for it tommorow, then we got called at 1 pm demanding that we need to leave and late checkout “not possible” !!
6. all in all expected and paid for 5 star service and it was just a stressful stay and would like some sort of reimbursement but i won’t hold my breath! SHOCKING!!!!!!
10.0
Amazing hotel, very friendly staff! They help you with whatever they can!!
10.0
location and standard
nothing
8.0
fantastic pool
nothing
8.0
everthing good
nothing
10.0
everything
barista
9.0
Pool bar was understaffed
3.0
staff kind and nice swimming pool
food awful, poor quality for outrageous price
reservation system poor, no answer to our request before arrival. local staff very supportive but relying on poor it systems.
10.0
amazing facilities
nothing
6.0
we’ve stayed here numerous times and love the location and facilities.
The staff were very unhelpful when we checked in, at booking I had asked for 2 connecting rooms a while ago but this wasn’t acknowledged or possible due to being fully booked. Our eldest is 12 and classed as an adult so I don’t think it was recognised why we wanted connecting rooms. I understand it’s busy but to be told ‘it is what it is’ we can’t do anything was not brilliant service for an expensive hotel. Thankfully a lovely manager (Jane) was able to explain the situation and while she couldn’t change anything she did offer a late checkout and was very understanding.
9.0
Great facilities and location, breakfast was tremendous. Cava sangria was very good. The available staff were great, polite, accommodating and attentive without being intrusive.
quality of food at pool was lacking, cocktails full of sugar (cosmopolitan made with lime squash for example). Seemed to be understaffed. Pool towel situation seems excessive (albeit they may have non residents coming in that have forced this situation?). I was on crutches during visit due to an accident and was allocated what was possibly the furthest room from reception (block 3 room 201) which seemed a little off, although could have been unavoidable - if that’s the case at least acknowledge it?)
10.0
Amazing stay at dear hotel
Staff was amazing and so helpful. Always welcoming us with a smile
The room was very spacious and super clean. Very modern
Location is very central and convenient
Only down point is the pool
Very small and not very clean
Apart from that everything was perfect
9.0
it was in a lovely location. the pool was fantastic and the breakfast was great.
there’s nothing specific I can stay I didn’t like
8.0
The hotel is very comfy and clean
My room is huge and clean
Near the beach
Only issue they have no room service after 10:30pm which is really odd for 5 star hotel
Hôtel restaurant is not that delicious
the location is too far from night activities
not suitable for young couples who like to party 🎉
FAQs
How much does this hotel cost compared to others in Santa Eularia des Riu?
The average price for a rental in Santa Eularia des Riu is $269 per night. This rental is $40 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Insotel Fenicia Prestige Suites & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Insotel Fenicia Prestige Suites & Spa. Enjoy the water!
Is Insotel Fenicia Prestige Suites & Spa pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Insotel Fenicia Prestige Suites & Spa?
We found 13 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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