Hilton Wenchang
About this resort
Nestled in Hainan, this charming resort for $113 per night is a fantastic option for your next break. Offering an outdoor pool and views of the sea, Hilton Wenchang is situated in Tongguling International Ecological Tourism Area. The beachfront hotel has a year-round outdoor pool and views of the garden, and guests can enjoy a meal at the restaurant..
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Beachfront / Waterfront
Gym / Fitness Center
Garden
Family friendly
Map of Hainan
Reviews
4.1/5.0
Excellent(14 Reviews)
100% verified reviews
6.0
Swimming pool, near the beach
Equipment too old
Defects with light and fire alarm, water leak in bathroom.
5.0
Jerry, head of guest services, was kind, attentive, and attempted to make up for poor experience. Jerry upgraded our room after many failed attempts of making up for the poor experience. Karen, also in customer service, apologized for only having one pool available. To make up for the lack of swimming, she told us we could enjoy free drinks in the lobby bar from 6-8 PM every day. The first night we went to have drinks and after drinking from 6-8 were told that only the nonalcoholic drinks were free. Lobby bar staff were attentive, caring, and always smiling.
Of the five pools described on their website, only one of the outdoor pools was open. The pool is a wading pool (less than 4 feet). It could get quite crowded and loud. Other pools were closed for unknown reasons. We were not told during booking or check in that the pools were closed. Staff laughed and said they’d been closed for six years. Karen, also in customer service, apologized for only having one pool available. To make up for the lack of swimming, she told us we could enjoy free drinks in the lobby bar from 6-8 PM every day. The first night we went to have drinks and after drinking from 6-8 were told that only the nonalcoholic drinks were free.
Of the three restaurants described on their website, one was completely closed. The other two were running out of food. Every time we ordered we were told they didn’t have at least half of the food we ordered. By the end of our ten days, we could only order the club sandwich. One time it took more than an hour to receive three club sandwiches. Again, the staff laughed and said sorry.
We ordered the SAME breakfast to the room three times throughout our stay and the price ranged from 135 to 295. Unfortunately it wasn’t worth it to argue because upon checkout one of the front desk staff looked in disgust and asked a colleague (in Chinese), “What are the foreigners doing here?”
3.0
The stench of mold from the air conditioner, the stench from the bed
9.0
Very nice place. Nice beach. Nice staff. Good views from the balcony. Everything quite good.
Outdoors swimming pool was closed even when the weather was good for it.
10.0
a real nice hotel
FAQs
How much does this resort cost compared to others in Hainan?
The average price for a rental in Hainan is $66 per night. This rental is $47 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Hilton Wenchang. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Hilton Wenchang. Enjoy the water!
Is Hilton Wenchang pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Wenchang?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, smoking allowed, and parking.
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