The one single thing that I can think about this resort that was good was that the bed was comfortable, and the beach was clean and nice. That's it!

Anything in this resort is good. I don't even know where to start🤦🏽‍♀️ 1. The ACs in the rooms are awful. A country where is tropical weather. ACs should be something that you take into consideration. 2. The food is awful and has no variety at all. 3. The staff is awful. They treat you like they are doing you a favor. No customer service at all. They make you feel like you are bothering them. Worst costumer service that I have seen in a hotel. 4. Their lobby does not have AC. When you are doing the check-in process, it feels like you are burning in hell. The check-in process took us 2 hrs (worst and slower process that I have experienced in a hotel). At the time of payment, their credit card machines were not working, and we had to move from stations three times. No empathy at all in the process of offering seats, drinks, or so ever because of the situation. 5. The transportation from hotel to hotel is awful. Sometimes, they just transport whoever they want. 6. The cleanliness of the hotel is 4 out of 10. 7. The rooms are outdated. There's nothing to die for. The bathroom is awful and so difficult to shower. 8. There are a lot of mosquitoes all over the hotel. Where it leaves you to know that they do not exterminate constantly or they never do. (Keep in mind, I'm Dominican, and I used to mosquitoes. However, because I had about 40 or more mosquito bites. I ended up in the hospital with an extreme allergy because of that). 9. The entairtament is vague and awful as everything else. Again, nothing major or even important. 10. Overall, I have the worst experience ever on a resort. I wasted my time and my money. At the checkout time, I wake up at 6 a.m., and I'm not an early person, but I just wanted to run out of there because of the terrible experience that we had. (We were a group of about 20+ people, and again, we just waisted our money). Also, as I expressed, I was in pain because of the allergy from the mosquito bites.

the food

it’s better to keep it for me

I want to start off by saying god bless Jesus gods bless deiri heriberto Fernando rosenda Clara David rudelanya god bless the young lady who gave me her own lunch after I passed out and did not leave my side I can’t remember her name but she works at the main lobby as a bartender waitress and hostess she is wonderful such a beautiful soul these people mentioned above plus a few more I can’t remember were so genuine so kind so loving they do their job no questions asked about it no complaints no excuses no rudeness they made my stay here possible I was going to actually cancel my stay and leave ! but because of them I stayed they deserve a raise and they deserve to work in better hotels in pristine conditions these workers are elite sufficient professional outstanding with wonderful bedside manner !

the room was extremely dirty bathroom non working fan non working ac non working they actually turn the ac off without your consent we basically have no ac because they control it also the fridge doesn’t work I actually had an asthma attack my first time here and fainted also all inclusive is a lie and a scam they also false advertise and lie my stay was not worth the money but again due to the people and a few more mentioned above I stayed another thing the other half of the staff are malicious unprofessional rude disrespectful hostile and menacing

La comida

La reception

The location was good and the bedrooms are ok.

The ambient in the night things to do are not that clear or not at all. no music on the pools at 4:00 pm. The hotel is too big and the trolley is not always available and they ignore you to get to another restaurant or pool you need to walk a lot. The restaurants reservations are always full and it would be nice to have more activities

The Staff..The Environment..The food...The Beach and all of the excursions. Great time I will be back

My tv wasn't working sometimes...the power kept going out a few times

nice staff good food

needs to be updated

The rooms of that hotel were not properly clean and had an unpleasant smell. Honestly speaking, this hotel is not a 5-star category hotel since the rooms are not suitable for habitation. On the other hand, the air conditioning in the room did not work.

everything

Honestly it was a great hotel with very great service. Amazing rooms, great views, and nice pool areas as well. Always clean and very attentive staff. AMAZING SPORTS BAR BTW, favorite place.

Felt kind of dead at night, there was barely anything open at night and very few activities. Also, this resort is huge and offers trains to ride you around, the issue with this is the train barely passes through and by the time you get to catch one you are already at the location you wanted to go to in the first place.

space

cleanliness, room, "not that modern"

the service at the buffet was good

small details like bathrooms in the room not good for people , the ceiling had pilled off the paint in parts a little neglected, but the food was excellent

Don't like anything at all the worse resort I have been

At first when we got there they take then 4 hours for the check in and still give me the wrong room ,same room for me and my sister and finally when we got in the room smell so humid call the front desk they didn't fixed anything , the food the worse same thing for lunch and dinner same menu every single time The taste terrible brought my friend for her first time in punta cana she didn't like it at all felted so bad bc I thought she was going to have great experience 😔

There are 4 resorts in one basically. Although you stay in one, you can enjoy what each one has to offer. The property is so well kept. The rooms are beautiful and spacious. I was able to get reservations at two of the restaurants and the food was delicious. The Cathedral buffet was also delicious. The staff were all so sweet and attentive. Definitely staying here on my next visit.

Since we went during high season, the train that takes you around was a little slower to come around than other days. Nothing too bad. There was a lot of seaweed in the beach but that’s normal for this season so I knew to expect it. I couldn’t really soak in the beach water because of it. Thats just Mother Nature though.

People.

Additional charges for wine and other beverages; unavailabilty of restaurant reservations.

The place

The refrigerator was not working and i requested it to be fixed many times and it wasnt. Check in was bad to wait 40 minutes for room key and room was changed