El lugar es muy muy bueno. El hotel es hermoso. Hay mucho que ver. El lugar es céntrico y el personal muy atento a excepción de un recepcionista

Nos dieron una habitación con dos camas en lugar de una como pedí y pague por Booking. Encontramos un par de insectos en la habitación

The beach and the pool were the best part of it.

The food in the booked restaurants was not great and the distances from the main restaurants are not ideal. Also the hotel should provide free transportation to the main city playa del carmen instead of making you book a taxi every single time you want to leave the resort.

La playa es una verdadera belleza! Al igual que los lugares para poder tomar el sol son verdaderamente fantásticos

Lo único que no me gustó es que no tuvieran funcionando el tren para el traslado de las personas sobre todo de la tercera edad para que pudieran llegar ya sea a la playa o al lobby

Todo !!! La atención, las instalaciones y la comida deliciosa.

La regadera

el lugar esta hermoso, hay mucha vegetacion y lugares para caminar. la comida deliciosa asi como el servicio.

El unico inconveniente para mi Esposo fue que habia muchos animales sueltos y no estaba preparado para eso.

The very friendly and helpful staff. Clean pool and beach areas, variety of food for meals. Saw staff every day cleaning the grounds and picking up any trash they saw. Bar tenders were quick and efficient at making any sort of cocktail.

We stayed in building 18 and the music near that pool seemed louder than necessary each day. We were given some resort money, told the resort stores needed to accept it and some of the stores said they did not.

We loved the property- it's gorgeous and treed and we ran into a little monkey, agoutis, koatis, as well as other animals during our stay. The proximity to Xcaret is really ideal. We were pleasantly surprised by the food (after reading so many negative comments). We actually really enjoyed all the food we ate- if you like fresh fruit and fresh vegetables you won't be disappointed with the buffet restaurants. The fruit and salad bar was great! All the food at the stations where they cook things for you in the moment was also really tasty and hot (omelettes, fried fish, tacos, etc). We skipped a lot of the other areas of the buffet most of the time- seemed like the food wasn't very warm or tasty. We had one night at an a la carte restaurant and we chose the Mexican restaurant. Was delicious! Paco's tacos was also really yummy. We found the drinks good and just asked them specifically not to make them too sweet. We also liked that they use reusable cups for the drinks- they're not just plastic that get thrown out. Even though the "beach"/inlet is small it never felt squished. Granted, we were there during the week and staff members did tell us that the whole place get's really crazy on the weekends. Something to think about if that matters to you. It was also nice to see many Mexican nationals at this hotel.

There was one day that we didn't have hot water for a shower. It would be nice for them to have large water dispensers at a couple places on the property instead of handing out the small plastic water bottles. They tried to sell us the 90 minute timeshare presentation and were very pushy about it. We already knew we didn't want to spend 90 minutes in a presentation for something we weren't interested in- even if we could a discount of it. Time is too precious to waste when you're on vacay!

La atención de todo el personal una maravilla! El hotel precioso y la comida y bebidas todo una delicia,muy variado el desayuno, almuerzo y cena!!! El mozo Román de Snack bar tiene toda la buena onda y muy servicial,hay un muchacho muy atento q prepara omelettes en uno de los comedores,sin dudas los mejores q comimos!!! Las habitaciones súper amplias y cómodas,volveríamos son dudas!!!

Estamos muy conformes,nada para decir