Amabilidad del personal, comodidad y limpieza.

Un muy buen trato el personal de recepción

Individual staff members go the extra mile staff seem happy in their jobs

Bathroom maintenance poor

The hotel is very nice and clean.

Nothing

Comfy twin beds and pillows. Good breakfast. Quiet Within easy reach of centre. Local bars

Room decor a little dated but thats down to personal taste.

Clean and confortable stay, well organized and easy carpark. Great variety in breakfast.

Shower inside the bathtub that has a high step to access in

I liked the space and the cleanness of the room.

We didn't have breakfast but my wife and I wanted to have just coffee, we asked if we can have coffee at the dining room table but the person at the register didn't allow it, he brought us coffee at the lobby table though, it was a good gesture but uncomfortable, It would be good if the hotel had an area where you can enjoy a cup of coffee as an option.

Breakfast excellent, quiet location, easy to reach by car, excellent value for money

The hotel room is quite big and clean. The staff is very polite and gentle. There is a paid parking at the hotel (but very old).

I only stayed at this hotel because of the Melia brand, but did not see why it is a Melia hotel. The hotel is very old and needs an urgent refurbishment. The room does not have a Smart TV and the air conditioner was not working very well. The space is not cosy at all. Also, you need to walk 20 minutes to the historic centre. For the price we paid, I would expect a much better place.

Helpful staff, clean, comfortable and modern rooms with good WiFi

All good!

Very Friendly staff , excellent facilities, breakfast was great

No complaints

Reasonable proximity to the Camino trail. Reasonable proximity to the Cathedral and main restaurants and cafés/bars.

Restaurant/bar hours of operation were limited.

comfortable

synthetic pillows , they make my head sweat in hot weather

friendly and helpful staff as comfortable room Great location

The breakfast was good. There was no beverage facities in the room. There are only expensive vending machines in the foyer. Very very disappointing having to carry numerous drinks etc. in lifts and along corridors and trying to open room doors - totally unsuitable and dangerous...and the drinks were awful and expensive.

This hotel advertises air conditioning. According to a member of staff, it is the hotel policy that the air con will only work when the outside temperature is above 24 degrees. This policy is flawed as the hotel walls absorb heat all day and release it into the rooms at night. So because the outside temperature at night is below 24 degrees, the air con wiil not work and the room is extremely hot and will remain hot as concrete releases heat very slowly! Opening the window does not help because there is no air flow through the room and so the hot air is trapped inside the room. The temperature on the corridor was much cooler than inside the room, so we kept the door and the window open for a few hours to try and cool it down. People who were passing our room to get to theirs, were looking inside our room, which was very uncomfortable, but we could not stand the heat in the room. At midnight, we were so tired that we had to shut the door and the window to try and sleep. We did not want the noise from the outside to disturb any sleep we might get. The walls were still releasing their heat from the daytime and the room became an oven. It was like torture, because we could see the air con unit and we could move the switch to 'on' but it would not work because of the flawed company policy of using the outside temperature to make it work, instead of the inside temperature, which is how air con should be used. I do hope this hotel takes notice of someone who has been a heating engineer for a number of years on how to use air con. Please note - using this method as an excuse for being more environmentally friendly does not work - the main priority of a service industry is to make customers happy and generate more business and revenue. Keeping customers locked in hot concrete boxes does not make them happy! Find another way to reduce your carbon footprint!

The staff, the room, the bed, free parking, location, everything

Nothing we did not like

It's a great hotel, everything was good. perfect breakfast. Location is not near the city centre, but its a quiet area, so it can be a great choice if you like a quiet night.

nothing

Great service, great front desk, awesome breakfast. A little bit of a walk - on the far edge of town, but worth the walk.

Good location. Very good breakfast. We faund a parking place near the hotel. Very nice hotel, clean….

nothing

huge room, very good shower and bed.

the door of the bathroom and it was not a full bed.

the hotel is nice and well cleaned

There was no bottle of water in the fridge. The room should be enodwed with a boiler for the and coffe

Big room, quiet location, good breakfast, in walking distance to city center.

Not many restaurants close by.

Breakfast was excellent, plenty of choices, extra cakes etc. Very comfortable bedding and good sized room. Location is about 1.5km from Historical centre, so it requires 15-20 mins walk each way. There are cafes close by, and Leon Plaza is 10 mins away , as is the San Marcos church.

None

Breakfast superb. Staff really nice to everyone.

Car park access card did not work. Intercom overcome the problem