Location, cleanliness, design, staff, everything was excellent

leaving

Beautiful boutique hotel! The best I’ve ever stayed at. Staff was friendly, helpful, and accommodating. Room was well cleaned every day and small attention to details made it such a superb stay, like a dress steam service, robes and slippers, and fountain shower heads in the bathroom. Hotel is immaculate.

we loved the decor!

we could hear a lot of noise in the morning like someone scraping furniture above us for a long time

The staff is super friendly and helpful. The rooftop is amazing.

The breakfast that was included was too little.

Beautiful, stylish, clean and very comfortable bed.

The rooftop terrace is gorgeous but if you want to go to bed early beware that on the weekends you can hear the music playing and people talking until 11pm.

The staff were lovely and very friendly. The design is very stylish and everything worked well in the room, which was spacious and comfortable. Nice quality bed linen and bath products. Lovely communal areas too. The light breakfast was good for me (small fruit plate and toast), but might disappoint people who prefer something more substantial!

It seemed like there was a skeleton staff. The pool area was largely unattended when I went, and the pool itself (a plunge pool really) needed a little TLC.

Breakfast not good no coffee one morning

Very bad breakfast, it is de only mistake of the hotel , but a big mistake

Breakfast

beautiful property, great location in centro, but still a little removed, very helpful and friendly staff

lots of noise at night (sounded like people moving chairs around up on the rooftop) but it was quite noisy even after 10pm. I would not recommend staying here for anyone who is a light sleeper.

The design and the location of the property were amazing! The staff were all fantastic! everyone was very helpful and always around for questions.

the bar on the roof was fairly loud Friday night, but we only cared because we had a very early flight out. If we didn’t have to wake up so early it wouldn’t have been an issue.

location is great! very nice bedding and towels. properly cleaned daily. room had everything you need like 5* hotel very pretty design cool and sophisticated coffee machine

not much day light very modest breakfast

don‘t offer breakfast if you do it like that… people shouting in front of your room door til 12.30. decide if want to offer guest rooms or make party on the upper floor.

Personnel is so welcoming, made us feel like home.

Breakfast options could improve.

staff are nice

bathroom

The clean stylish interiors and trendy atmosphere attracted me. Casa Hoyos is quite all rounded. Staff there are THE BEST and a plus was getting to meet the owner’s dog:) We really liked the rooftop bar as well. Location was spot on. Central to all the places we needed to visit. Highly recommend-as I’d most likely return next time I visit SMA!

Fireworks were LOUD. Woke us up in terror. Only that one morning though. They provide earplugs but wasn’t enough to mask the booms. I also wished they could have a better variety of breakfast selection. Hot water for my tea takes a while to arrive as well.