Breakfast was excellent as always and the bed very comfy. The location was excellent.

The floor in our room needed a better clean.

You charged us twice for our room. I gave you a credit card when we checked in and we were charged on that card. When we checked out my husband gave you a different card and we were charged on that card for the room also. I have asked for a refund back to the card for the second charge but have not heard back from you yet.

The location is good for easy access to the city centre and ferry terminals.

The cost of parking per night is astronomical, £15 per night. You can park in West Quay for 24 hours, costing £6. Breakfast was £16.95 for one person. The staff weren't friendly or organised. Some tables were piled full of dirty plates. The food was pretty average for the price. Checking in is painfully slow compared to other hotels that have self check in or fully digital systems.

Very polite staff who were helpful

No fridge or water in the room

The staff and the room size

Felt like I was with next door as we would hear then talk and also tv on from 11:30 to 1:30am

Location to port was the advantage.

One lift was out of order and the other took ages.

good nights sleep , lovely breakfast .

check in took way to long (15 mins) to check a group of 5 guys in . No friendly greeting ,just can i help you , rude . Bar staff were friendly and helpful . Dinner in the hotel was nice but there is no ambience about the restaurant and the staff looked like they didn t want to be there .

Clean basic room with everything you need. Very comfy bed. Nice restaurant, very pleasant staff

The lift was being repaired, not much fun on the upper floors when hotel is full. I know maintenance is vital, but perhaps a bit of forward planning for extra staff to help all the cruise passengers get their luggage down would have helped.

Room was clean and tidy while the breakfast had a good range of food. We were on the 1st floor and mostly took the stairs and the stair carpet was in desperate need of a steam clean. But overall professional staff and really enjoyed the cooked breakfast.

The stairwell had stained smelly carpet and just needed a good clean and spruce up.

Everything

Nothing

Close to port

They didn’t tell us one lift was out of order. It made for an exhausting wait for elevator. I was there at 9:30. I told the hotel that. I had to wait till 3 to get to room. No early check in available. Room was old & worn out.

Location for cruise port... Evening meal and drinks - quite relaxing... Nice to see a decent smoking area provided for those who indulge... Good breakfast...

Residents having to pay an extra fee to park their vehicle...

Nice well laid out room

Unfortunately it had been a hot period and the room did not have air conditioning installed. It did have two electric fans which helped but it was a very uncomfortable night as the top floor room was so hot.

The holiday inn, is located next to the cruise port, so most guests are only staying the night before a cruise. While the hotel is now in need of a refurbishment, it was clean and comfortable for a one night stay. The staff were very friendly (nothing too much trouble) and the both meals at the hotel was reasonably priced. There is onsite parking at £15pn and our car was fine both times we have used this hotel. I do feel the amount we paid was expensive for the type of hotel. The holiday inn was mid price range and included breakfast. But as a side note : all hotels in Southampton are really expensive, as they know people going on cruises need a bed the night before.

Nothing.

Accommodation was comfortable and in a very convenient location.

The restaurant was pretty poor. The first four items chosen from the menu were not available.

Breakfast ok hotel very run down.

This hotel is very run down for £179 pound a night in the middle of Southampton needs to be a little r more nicer

Don't be fooled by the look of the building from the outside - this hotel is modern on the inside. It's clean, comfortable, and the staff are very nice. And it has ample parking (although not free).

Room quite small, but not prohibitively so.

Breakfast was excellent and location of hotel perfect

Waiting for lift

Location. Shower was excellent! Reception- all staff superb!

The appearance is utilitarian.

Staff were very very helpful

Nothing

COMFORTABLE ROOM - BREAKFAST GOOD

LAST YEAR WE ENJOYED THE EVENING MEAL DEAL - THIS TIME IT WAS NOT AVAILABLE SO WE WENT OUT FOR DINNER.

The size of the room. A good size window with a view.

nothing to dislike on this trip.

Have stayed before so knew what to expect. Seemed more staff this year which helped at check in no queue.

The lifts always seem a problem. One was out of service so even worse this time. Crowded lifts are an infection haven.

Very helpful staff - I was very impressed.

Parking was an issue. I got the impression that guests were disappearing off on cruises and leaving the cars in the car park; maybe need to manage that a bit more effectively

Well worth the stay for two nights, My room was a more than satisfactory, so comfortable. Plenty of choice for a Breakfast , tea coffee also a choice for vegan food. The staff were exceptionally polite and helpful. A 20 minute walk to the city of Southampton.

Nothing really to complain about, though perhaps a bit more tea and coffee in in the bedroom would be nicer.. But everything else was superb

close to the docks. nice park and pubs closeby

not much