Room was nice there is everything you need.

We tried to contact the host of this hotel many times by call and email, because they gave us wrong details of how we can enter the property. Unfortunately they've never contacted us back and we had to wait outside of property until finally the other room guests have passed and let us know correct entrance code. The host just sent us automatic messages after that says in case if we don't check out the room on time, they will charge us extra fees. It was so annoying. Wifi didn't work out very well.

Double bed was too soft; not so comfortable for two people.

The Casa is situated at the historic center of Toledo, only 5 mins walk to Plaza Zocodover. It could be a great experience to stay at a historic building so close to tourist attractions. However, a series of mismanagement on the hotel side made it my worst experience in Spain.

Our reservation was 2 nights during the x'mas/new year break. When we arrived: - Other hotel guests arrived earlier could not get their keys from the check-in machine; - We could get our keys, but the keys could not open the door; - We had to call the front desk, which was located at the other hotel of the same chain. We waited 30-40 mins to get our keys. - When we opened our doors, none of the rooms were cleaned; - The compensation was free breakfast at the other hotel. Oh well, it was 20 mins walk at the other side of Toledo (up and down the hill); - Our room was very cold (being at the ground floor may aggravate the issue); - When we asked for an extra blanket, the staff on the other side of the phone kept saying there should be one in a 'drawer'. She asked us to go look for it but there was no such drawer; - When I tried to call again, no one picked up; I waited at the phone area, below freezing, with no AC/heater at 9pm for 30 mins. Oh well, we turned the heaters to the highest but we were still cold the whole night. We asked again for the blanket which was at our room door the second night. However, it was too little too late. Both of us caught a bad cold after a freezing night. If you still want to stay in this place, my advice is: Don't stay during the winter; Don't stay during holiday seasons; And wish yourself luck that you don't need anything extra from the hotel

Great location. Good, comfortable facilities. Automated entry, so we did not have any contact with the host.

Everything was a s advertised. The special parking rate was impossible to validate since there was nobody at the parking when we left.

Large apartment, good communication with off site front desk.

Dark, not as shown in photographs. Washing machine not in the apartment.