Fantastic views. Excellent buffet breakfast, very large rooms, friendly staff, nice pool area. Good facilities including a spa.

No tea or coffee facilities in room, safe requires a payment to use.

Front of house staff were superb.

Service in the pool bar area was poor.

The friendly staff and relaxed environment

Bar staff were ok , they always got orders spot on but it took ages , even in a relaxed setting it was too long .

bad service in fact none

lack of service

Breakfast, location, pool

Bed, lifts, no gym

Breakfast was great. The staff did a lovely job with our room...put our kids stuffed animals on their beds/folded their pjs. Pools were good.

proximity to town, pool, buffet breakfast good

bath badly need re-grouting was mouldy, 4 star hotel should be clean with no mould

spacious room and great selection at breakfast. splendid location

elevators… but not a big deal really… when it got busy you could be in for a long wait… again I was on the first floor so I just took the stairs

Breakfast choice is amazing. All staff gave excellent service, nothing too much trouble. Hotel kept to very high standards, always see someone cleaning or fixing something. Quality of lunch at pool bar is fantastic with great choices all very fresh and reasonably priced.

Price, location, free parking, good breakfast, good beds, big room with nice balcony and view, great hard working staff everywhere. Three elevators, never had to wait. Nice gesture by room service to slip a friendly note under the door after indicating "Do not disturb". Although I didn't use it, there was a kitchen in the room, nice.

I was allergic to what's inside the pillows, never had that before. I liked the safety deposit, but not having to pay € 2.50 per day. Again, a first for me. Dinner is open at 19.30, quite late, but understandable given the lunch opening hours. Buffet dinner without free water or juice is quite sad. Several lamps in the room didn't work. And English breakfast was available only on Saturday morning. Might be because of the low occupancy rate in January, but some beans, bacon and scrambled eggs wouldn't break the bank, I presume. Coat hangers don't detach easily, very annoying. Finally, the dimly lit hallways. Inserting the key card I needed my phone to shine a light on the card slot.

Wonderful sized room facing the Atlantic with a beautiful sunrise. One of my favourite breakfasts - every time. Super-friendly staff.

Location was awesome. Friendly staff. Nice big room. Short walk to the centre of town.

the location

the building really old. the room is look like 3 stars. the breakfast is good.

Everything! The location, the food, the staff!

Nothing. It was great!

I like the hotel and the area

The room. Had no balcony. One air con unit blew out hot air only. The other one leaked all over the TV and floor so could not use. The windows only opened a little way so the room was always hot and uncomfortable. I informed reception on the first night but nothing was done to fix them. I have stayed in this hotel many times and will again but this time I did not enjoy it

Location was excellent, room size excellent, very clean and with very comfortable beds plus very quiet. Main restaurant staff and bar staff very friendly. Good buffet breakfast with plenty of choice. Pool area very nice.

Check in and check out. Reception staff were not informative or approachable. My daughter was woken at 3 am by one of the staff in room service who incorrectly thought we had ordered wine. No apology was issued. Staff at the lunch area near pool not helpful and no vegetarian option for sandwiches, The toilets in foyer could be kept cleaner.

Amazing.Great selection and plenty of it.

Nothing

Good location just outside busy centre of resort. Reception staff helpful as always. Other staff friendly. Redesigned gardens have matured since our last visit in 2019 and very nice.

Housekeeping poor. On two days a face towel not replaced when requested. One day my wife had to take one from trolley in corridor as no staff to ask (Towel left on floor in bathroom had not been replaced). On another day she again wanted a replacement towel, was promised one but it did not materialise. Also, table service in pool bar was slow. Breakfast table not quickly cleared of used plates, cutlery etc . This was our seventh stay at Cascais Vila Gale since 2011, and first since COVID lockdowns, so we were very disappointed that standards in these areas were not as good as in previous years. Very sorry as we've loved this hotel. Also we had booked a Junior Suite with a balcony and sea view. I had asked, when booking, for accommodation on the third or fourth floor. Booked July 2021, a year before, as we were so keen to return in 2022. Our allocated room was on the third floor but had no balcony. Reception quickly arranged a transfer to a Junior Suite with balcony on the sixth floor. This was helpful, although the accommodation was not as pleasant as our previous Junior Suite. Furniture very worn and only one bedside table. Other minor gripes with room - ceiling lights did not work and having to pay 2.5 Euros a night for use of the room safe. No charge for safe at other hotels we've stayed at in Europe in recent years.

The room was ok. But I expect that’s what I payed for

I requested early check in and late check out. As I had a wedding in a different hotel. Early check in was pointless as I waited for so long to get my room and it was complicated to park. I was charged for a breakfast that I did not have and was charged for tourist tax, which is ridiculous seeing as I live in Portugal and am a tax payer. The room was not appropriate, it had a kitchen which I did not request and so over charged. I requested late check out, and only managed to give me until 1pm, even though my room when I arrived had just finished cleaning.

very comfortable and super nice for kids! Buffet really good and with good variety and excellent location!

Everything! The pool area, the staff, the location, the food and general vibe.

Absolutely perfect location with parking and views lovely stroll into town Great breakfast just very crowded but to be expecred in a big hotel