the room was spacious and clean

the staff at the reception absolutely not prepared. they have missed information and were not able to provide services. additionally no question about covid test or vaccine at the check-in. Well Done!

Stuff were very friendly.

Hotel is very outdated. Not only old and not modern but dirty. Rooms are pretty basic and cheaply made, poorly fitted out. Bathroom wasn’t really clean and toilet stunk. This is this typical hotel that looks good on pictures. We were also very disappointed that spa are is just a public wellness- full of people- that you have to walk to on the street or underground garage in a distance about 200/300m . Breakfast was in a form of buffet but with the cheapest possible sorts of foods. In the wardrobe we found someone’s shoes box- that’s just show how those rooms are cleaned in COVID times. Elevator super tinny, nearly fitted baby’s buggy. I do not know how does this hotel get 4 ****, should have maximum 2.

Kind staff.

Marriage bed was from two mattresses and they were not properly fixed.

While traveling to Bavaria in the off season, we couldn't have chosen a better place to relax for the night. The room was a good size and equipped with everything we needed, including robes and sandals to use at the spa next door. We were offered champagne at check in (always a fun perk), and the breakfast was wonderful.

Breakfast was good and plenty, even though it was nothing special. The room was also quite clean and tidy. The staff was exceptionally nice and forthcoming. The location next to the Chiemgau Thermen is really great. We'll come again. :)

The beds were too soft and we both had backaches in the next morning (we don't have that problem usually). However, we are used to hard beds, so maybe that was our own problem. The bathroom reeked a bit, even though it was very clean. I think it came from the drain. It wasn't too bad once we closed the bathroom door.

The internet had issues and was also very slow