Spar dining

Drinks expensive

The grounds, public areas and pool area are all really lovely. The hotel is very grand and the bar and patio are really lovely and make you feel like you’re in a special location. Breakfast is really lovely. We made use of the spa area which as it is included in your stay is really lovely just to relax in.

The rooms are dated. Our room had no fridge (although there was a cupboard for one), wasn’t spotless, there was no safe for any valuables and just wasn’t at the standard that fits the rest of the hotel which is such a shame as the grounds and public areas are so lovely. We didn’t even have simple things like glasses to use for water and the bathrooms had mould and limescale round the tap areas. We asked the housekeeper for some extra coffee sachets as we only were left 3 on arrival (we were there two nights and said it wasn’t necessary to have it cleaned on the middle day) and that seemed troublesome and he said along lines of well we’re a bit restricted and counted them out before giving us a few. We called reception and asked to be moved - we had champagne for our 15th anniversary (the reason for our stay) and wanted it cold and also had valuables I’d want to be put in a safe and was told it was fully booked - we could put our champagne and valuables behind reception which is not a solution. The room part of the stay felt disappointing. Given the price and the grandeur of the hotel may be I expected too much. We were with friends on this trip and they had been “upgraded” which meant air conditioning and they said their room was on a familiar feel to ours.

The spa and the gym were nice and the location was lovely

A really beautiful hotel in beautiful, large grounds . It feels very luxurious, like you’re hanging out in downton abbey! The view from the bar and large outside area is gorgeous and it’s a very peaceful countryside setting. The decor inside is very tasteful and it’s kept extremely clean and well maintained. The pool, sauna and jacuzzi are also great. Very nice breakfast, many options and all very fresh. Staff are friendly and helpful.

Dinner was pricey but I guess it is everywhere these days.

The grounds are beautiful

It’s dark and rather gloomy

Lovely building and amenities. The breakfast was lovely but not enough staff on to keep on top of everything. Nice pool and spa facilities but could have been cleaner.

1. Staff shortages. 2. Hard mattresses/uncomfortable bed For the busy half-term period there just were not enough staff on. Service was extremely slow at the bar, we had to clear our own table and prompt several times for requests. My sister ordered a £7.50 cheese and onion chutney sandwich which came as 2 slices of marg covered bread with some grated cheese shoved in, no chutney or garnish. This was however rectified when we notified staff. We chose the classic family room. I was happy with the room size, decor and cleanliness however did not get any sleep on the first night and tossing and turning the 2nd due to exhaustion from lack of sleep the first night. The mattress was so hard and uncomfortable. The milk & teabag provision was a little on the tight side.

Most things

Spa was full of children not what’s expected of a quality hotel

The pool was a nice touch. And having the spa there too which was very good. They also put on a move for the children which was a lovely touch. The staff where very help full too give us ideas of what to do locally .