My husband & I spent Christmas here (2022) ...what can I say ~ why this hotel is not 4 stars is bewildering. From stepping into the reception it is immaculately clean EVERYWHERE. Every single staff member is exceptionally friendly, polite, courteous, always smiling and whatever they are asked, nothing is too much trouble for them. They are a credit to themselves and to the owners of the hotel. The food is of exceptional quality, beautifully presented, the plates that should be hot were, marvellous variety and every taste catered for. Our room was superb, the only minor was that the heating could not be turned down as the radiator was behind a fixed unit and we were a little too hot ~ personal preference, NOT a complaint, so we dealt with it as guests should! (we opened the windows!) The complimentary tray was highly maintained and we did not have to ask for more milk as so often happens in other hotels, usually only 2 pots of milk! Beautiful bathroom, spotlessly clean. The room was spacious and very comfortable, again spotlessly clean.

A very very minor gripe, we had 7 out 8 changes of table in the dining room. We along with another 2 couples seemed to be the unlucky guests moved around from the original allocated table. Most guests stayed at the same table. I did talk to the manageress, who said it was because when other guests left, the dining lay out needed to be altered. Suggestion; as guests leave and others arrive why not place the arriving guests on the departed tables? Most of the guests were couples so it should not be that difficult. Twice, we had to sit on someone else's allocated table. This has a potential (unnecessary) flash point for unpleasant and challenging behaviour by some people not as understanding as we were whose allocated table was taken by someone else.

nothing

work was being carried out so all scrapped off. Nothing seemed clean. i never complain but this wasnt good. the lock on our bathroom door jest fell off and mum was locked inside. They gave wrong breakfast times and there was nothing left when we went for breakfast. Wasnt a good experience.. so sorry to say this

The pool and gym were fabulous however the steam room and sauna were not hot. This was disappointing.

The breakfast was very poor. It wasn't self service I had to go up to a counter and ask for what I wanted. I asked for potatoe scone and got half of a full one. It was the same with the haggis, half a small portion. It was like being at school.

The hotel is welcoming and in a great location. The staff were friendly. The breakfast over our three-day stay was good with a hot breakfast and other choices and kept fully stocked at all times. The breakfast staff were attentive. On a rainy and wet day, we spent the morning in the swimming pool area and made use of the hot-tub, sauna and steam room. All very enjoyable and relaxing.

Sadly, our room had a problem with the heating for the whole 3 day stay, Firstly, there was no heating facility at all in the bathroom, so during a Scottish winter I can imagine having a shower to be a very quick and get out quick affair. I do not know why there was no heater in the bathroom and when mentioned at reception the young man just said yes, I know. I had to ring reception 5 times over 3 days for them to be able to control the radiator in our main bedroom (which was a lovely big room by the way). I could not understand why as paying guests we could not control the heating in our room which was lukewarm at best, but I was told by various reception staff that they could give it a 30 mins blast to get the room warm. We did not have the option to turn it up or down to our liking. It also did not help that I had a head cold and therefore, feeling under the weather did feel the cold more at that time. The room never felt cosy. The room we were in (52) was at the far end of the hotel and we did not hear any other guests coming or going during our stay, so it was a really quiet part of the hotel but because of that it felt that our room and the corridors surrounding the room was on cutbacks with the heating side of things. The staff did apologise each time I rung them but could only offer the boost the heat up for 30 mins. After returning from being out and about in Dumfries the room was cold again and reception had to be contacted again so they could turn it up for us once more. I did fill the hotel questionnaire in and handed it into reception on checking out.

Great location, friendly staff, good size room.

Some damp in room. Creaky beams were a bit loud.

Location and SPA.

Needs modernising.

small room with old and dated furniture

food served to you at a buffet

From checking in at the hotel all was well.

Only downside if you can call it that was the mattress was very hard.

The staff were incredibly friendly & very helpful. The food was also lovely of a good standard. Rooms clean, facilities also good

The pool was closed for part of our stay but we wasn’t informed until checking in

Very good breakfast Friendly staff Pool and cafe excellent

Staff were friendly and helpful

Room, particularly the bathroom wasn't the cleanest and our dinner wasn't enjoyable

good service in dining area

Staff were lovely and very helpful. Dinner and breakfast were lovely. Entertainment in the evening was great fun.

it was ok.

Small room and very noisy from traffic.

My son loved the swimming pool and jacuzzi Really comfortable bed, nice and quiet and the staff were very attentive

The price was expensive although we loved our stay I think it is still a bit expensive

The leisure facilities were very good. The staff were very nice.