Apartment was great

On arrival the code we were given did not open the padlocked outbuilding where our keys were. I phoned the owner a couple of times while we were all stood in the rain after a 6 hour journey. About 30-45 minutes later the cleaner came to hand us the keys. We then went out for the evening and when we returned back to the apartment about 11pm the key we had been given would not open the front door. Once again we were stood in the rain. I called the property owner about three times until he text back eventually saying that he is busy and that there is nothing he could do expect give me the cleaners phone number, he then text again to suggest I relax and have a glass of wine while we wait. a couple of calls later I got ahold of the cleaner and she then came to let us in and give us the correct keys. The cleaner was a lovely lady but we were not impressed that we had been in Newport for three hours and were out in the cold and rain for over an hour of that. Not ideal.

Prompt communication, detailed instructions that were easy to follow.