The hotel has a great location and you might even be able to get a parking space at a fee.

I’ve stayed in many hotels and written a review like this. This hotel needs a lot of TLC and the staff training in customer service. Maybe because they have coach trip custom they’re not bothered about upgrading it or other customers. Laminate signs everywhere. Everything needs a good clean but not with a so much bleach you have to open a window. Basic procedures need looking at - why have a large bin with an open top in a breakfast area where there is food? The breakfast room is poorly laid out and staff doing meaningless jobs whilst dirty plates need picking up. A storage / cleaning area on the ground floor with the door permanently open. Lots of minor works too long to list. You’d be better off in one of the Travelodges. I would not stay here again.

The room had everything you needed for a three day visit to York. The breakfast was very good value and the hotels location was excellent. Although the inner city area is all walkable the hotel was within a short walk of the castle museum which is done very well, the Yorkshire Regiment Museum which was very informative and well presented. The Yorvik Centre was close by and the Minster a short walk through the Shambles. Both superb visits. You are spoilt for choice for restaurants and pobs within a ten minute radius. York is a real haven for the keenest of shoppers or browsers, from everyday to high end shops.

A lthough the hotel has limited onsite parking there is an NCP secure parking location literally a minutes drive from the hotel. The hotel is able to give you a card for reduced parking costs at the NCP location. Simple message, book the hotel parking as early as you are able.

The breakfast was good and location brilliant

We had to change rooms because of a smell

Good breakfast. All hot and freshly cooked

Good location. I choose the room with river view and it is amazing. Really like the view. Also breakfast is good. Staff is friendly.

The bathroom smells a little bit and very old fashioned. The sink is so small that it is not comfortable to use.

Great breakfast and bar

The noise from below and above our room (36) was annoying and the fusebox in our room buzzing all night kept us awake

It was brilliant rooms comfy clean and the shower was very good to . Everybody was helpful and very polite.

Perfect location and room was light and airy, wonderful to have the underground parking albeit with a fee .

Excellent location. Friendly and helpful staff. Large room with many facilities. Breakfast was excellent, and we had dinner one evening in the hotel, lovely food. Car parking really useful. Good value for money. Definitely recommend and will return!

Wi-Fi was not very good. Although free, the signal was poor. Personally I’m not keen on a shower curtain in the bathroom but this was a minor thing

Staff were great.

Room was hot. Pillows were hard.

excellent location and love the bright coloured building, easy to find.

The hot water didn't work very well. It would just dribble out

Breakfast was excellent.....hot and well organised.

Nothing ...Happy with everything ...beds were a wee bit hard for my liking but were OK.

Breakfast very basic but ok

Wi-Fi reception slow and poor Hotel needs to be brighter '

Convenient location, Good size room

No A/C

Great locations and food

Staff very friendly and helpful

Room seemed newly redecorated - clean and beautiful! Very quiet courtyard room. Staff was helpful getting us breakfast to go when all the breakfast times were already full. Very tasteful and pretty inside. Very comfortable bed.

we stay often at the queens. Love the buffet breakfast. excellent location.

This time we stayed in room 68 and was disappointed with only one plug point available.Usually there are more plug points and USB ports. It was a struggle for myself and my husband to charge both our mobile phones and other things.I couldn’t understand why this was as I’ve never known it before in the other rooms we have stayed in. We always pay extra for river view rooms so surely this should also cover for plug points!

very clean and local hotel, 5 minutes walk from almost everything, comfortable beds and most staff are friendly.

house keeping are very loud very early, we were woken up 8/9am (I’m on holiday I shouldn’t have to be woken up early) to the sound of them making loud bangs, and slamming doors, on departure we saw one of them hoovering and hitting the bed. the general hoovering and movement noises weren’t the issue it was the bangs and doors that woke us so much. also keep windows closed, the bar next door plays loud music until around midnight and then when people leave they shouting all through the night.

great location, clean , easy check in / out.

I had room 9 right near reception so unfortunately I got a lot of noise from reception and the automatic front doors . also because I was on ground level I tended to get smokers outside my window late at night and early morning. this didn’t ruin my stay and I didn’t mention it as I felt I could put up with it. but it might be an idea for rooms 9 and 10 to keep reception doors closed and maybe put up a no smoking sign near the windows .

Nicely located overlooking the river.

The location is perfect and the view of the river from our room was wonderful.

The bed was old and sagged in the middle.

location is spot on

The breakfast was a self service which a wide choice, the staff were very attentive and friendly. The room was spacious, very clean with a good view of the river and town. Most importantly the hotel was well situated for the railway station and all the visitor attractions.

My only complaint would be, the cups in the room and in the dining area were like builders mugs, it would have been nice to have cups and saucers.

Breakfast was exceptional 10/10 room was good location was better than expected as very central to York having a place to park our car was a big plus and good price

The location is brilliant, with a lovely view across the river from the bar. Room was very spacious, and clean. King size bed was huge, and comfortable. Breakfast was fairly basic, but very tasty, and all the staff were very helpful and pleasant.

A little more choice at breakfast would have been nice, especially on the continental side. The first night we stayed we had booked into the hotel restaurant, expecting a brasserie style meal, but it was a carvery, which is not our favourite! That is not to fault the food, it was all good, just not what we were expecting