Great location. Rooms were very basic and quite run down but fine for 1 night. Staff were friendly and offered a decent enough breakfast.

More space in the rooms. Shower and bathroom felt very out dated. Noisy corridors.

it’s very old. uneven floor boards, you can hear people walking around in their rooms, the breakfast though was really lovely

extremely dated and needs so much work however for the price it’s fair and clean

Parking was good, staff were pleasant

The overall hotel was in need of TLC and DIY, bath panel hanging off, shower was unusable, toilets dirty, breakfast limited choice,

terrible hotel. the rooms are dated with damp

everything

fabulous sea views

Some more vegetarian options at breakfast.

friendly staff

really dirty everywhere

Location

Nothing

the decor downstairs is modern and inviting, quite the opposite to the rooms upstairs! the reception staff were extremely friendly, welcoming and accommodating, knowledgeable and informative. the location is great. the room was very clean

the rooms are old and tired, the mates sounds and feels awful as you sit on it but actually not too bad to sleep on, bedding is nice, no mattress protector which was a bit naf. breakfast in the morning was a farce, we came down close to closing so we fully expected there to be a limited choice which was fine but the staff were all quite rude blanking us and leaving us to try to figure out where to go and what to do, we were rudely told we couldn't sit in the main bit as it was closed for breakfast now but pointed to some remains of food at a side board and said the food is there but you have to go sit up there so we did as we were asked and went down to get coffee (no juice left only a dribble of water and no dirty jugs cleared away) and toast then went up to the top to sit and saw the hot food area, so we popped over to find that it was all empty, we thought ok fine our faint for coming in 15 min before closing, but then when we asked what we could do they said they had moved all the food down to the bottom section, the bit they told us not to sit in! so we went down there to find no eggs, the sausage and bacon were like dog food, no one acknowledged us or cleared any tables despite there being 3 staff, preferring to talk about their party night in a club 🤷🏼‍♀️ disappointed, I know we paid a high tariff as it was boardmasters weekend but the place really isn't lie for money whatsoever. reception staff both wonderful though.

Nothing other than the location above the beach

No parking, tiny lift, awful room, filthy window, dirty carpet, broken furniture, substandard breakfast

staff were fab!

dirty

Friendly staff and had sea views room.

The place was dirty and very old. Bed was uncomfortable. I wouldn't recommend. It's cheap but not worth it.

Service and staff very good, receptionists excellent

Gluten free breakfast cereals would have been nice , The tray the glasses were on were not that clean

Very good location. Beautiful view across Tolcarne. The member of staff who checked me in was very polite and lovely. Easy check in and check out. no fuss. Which I like

Only a few minor things: The room door (201) had some weird white plastic over the original door knob and key slot which meant it doesn’t create a seal when closed. the guests upstairs were horrendous (not the hotels fault)… The bathroom tray didn’t empty as I showered and created a pool, so showering wasn’t great as was scared it would over flow. I assumed that the hotel is old so likely is just a flaw in the design so not worth making a fuss about and the rest of the room was perfectly fine.

Lovely view

Water stains on ceiling. Alot of menu choices not available. Pudding was still frozen. All microwaved kind of meals. Tiny bathroom despite it being for 2 disabled ladies. Needs a whole lot of TLC. Apparently had gone bankrupt and that was why in a poor state. In which case shouldn't be charging so much

perfect location

the parking, we enjoy Newquay 3 times a year and can’t get parking here EVER!!we call and request, someone tells us 1st come 1st serve and we always get sent to another lot. we love this hotel and entertainment but would prefer to park where we stay. Unfortunately we are looking at other options because of this

the staff at the hotel are lovely and very nice people. when it comes to quality and comfort, the price is adequate. the hotel is right on the beach which is really convenient and amazing for the price . My husband and I spent a lovely 3 days here at a low price and we will definitely be back again

VERY GOOD WOULD STAY AGAIN, GREAT LOCATION. GREAT VIEW.

It was clean and staff were exceptionally helpful. The view from our rooms were absolutely amazing and the bed was very comfortable.

unfortunately we couldn’t get the shower to a temperature which we could shower comfortably as it was either scolding or freezing

Everything

Sea view for family

Clean and tidy, great location

Front desk staff were impolite and uninterested in me but very polite to a couple behind me

Lovely location with sea view

Nothing clean room with spotless bathroom

loved the location, the breakfast was nice and the staff were very helpful.

we did find the end of a cigarette on the floor of our room. neither of us smoke, so it had came out from under the bed which was a bit of a shame.