Rating Details: The property manager was very helpful. The vacation rental was clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was as advertised but space was a little smaller than it looked like in the pictures. It also had a couple cleaning issues from the previous guest that we had to take care of.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin is beautiful and secluded. Access was easy and the mountain roads were in great condition, well marked, and easy to navigate. It's well located, about 20 minutes to downtown Gatlinburg and the edge of Pigeon Forge - it really made it easy to enjoy the best of both communities.The property was very clean and very well maintained. The fire pit and hot tub are very nice and we enjoyed both. There is a beautiful additional deck that overlooks a small creek and was a great spot to enjoy coffee in the morning surrounded by nature.We particularly enjoyed that each bathroom has it's own jacuzzi tub and that there was plenty of hot water for everyone. Beds were comfortable and everyone had their own private space to retreat to at the end of the day.There was a lot of bear activity around the cabin. We were very careful not to leave anything outside that could draw interest, but forgot to lock one of the cars one evening and returned home to find the door open and a bottle of Coke exploded inside of the car with obvious bear prints all over the other vehicles. This was our oversight - but we didn't leave any of the cars unlocked after that. During our Thursday-Sunday stay, we saw a bear 3 times from the front porch.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Started out with lots of concerns as there were some broken items when we arrived (including the dishwasher top rack was completely busted off the track). However, I will say that their maintenance team was responsive and helpful. I also found it nice that Elk Springs took the time to message me on night 2 just to ask how it was going. I’ve never had that, even with private one-owner cabins. I was even more impressed when we learned from the maintenance tech how many cabins ES owns. To have that type of one-to-one contact is impressive for the size of the rental company.More about the cabin... like I said, it’s worn down. But still nice. I love how secluded it is being at the very end of the street. We unfortunately did not get to enjoy the outdoor features (firepit and stream side table) as the remnants of Hurricane Ian rolled in after night 1. I imagine enjoying those features would definitely make the overall value for this cabin to par. I don’t know that I’d choose this cabin again, but I will 100% make Elk Springs my first destination when looking for the next trip!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our entire family - 15 in total gathered for our annual Smokies adventure. Stonebrook Lodge was ideal with comfort and space for all.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This property was dirty upon arrival. The sheets and comforters had what seemed to be blood stains on them. There was a leak from the hot water heater than ran downstairs to the wash room. Also in the game room area it smelled like feet. The showers weren’t clean and the tub had dust and spider webs. The main flood bedroom off of the kitchen had a black bear above the bed that was full of dusts! We’ve used Elk Springs in the past but this one was absolutely terrible. Not all the tv’s worked. The outdoor grill was covered in bird poop and had not been clean looked like ever. We had to call for maintenance several s times and over it was not a good sleeping experience for the amount we paid to stay there.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We enjoyed our time at this peaceful cabin high up on the mountain. Beautifully decorated even with seasonal decorations also. The kids enjoyed the theater room. Not too far from everything you want to see, just need to get your vehicle up the steep mountain roads. But it’s a beautiful cabin once you arrive.

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This cabin had terrific proximity to Gatlinburg, Pigeon Forge and Smokeys Mountain National Park visitor center. There is a very accessible grocery store. Management responded quickly and efficiently to a maintenance issue, late one evening. Fun house with lots to do for all guest ages. Well stocked. All general areas (kitchen, bathrooms, etc.) were clean, but the cabin could have benefited from a deep clean, as dust gathered in corners and door frames.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was very nice and relatively clean upon our arrival. It had the base starter kit as described (soap, towels, linens, etc.). The cabin was easy to find but also secluded and private at the same time. The cabin was the perfect size for my group. The double Queen sized bunk beds were perfect. Although one of the bedrooms upstairs was haunted based on the spooky pictures found within, we had minimal encounters with paranormal activity. It was also kind of cool that I believe we had bears going through the area at night due to the trash being messed with on two separate occasions. Only a bear would be strong enough to push the larger metal trash can receptacle over. The theatre room, pool table, and hot tub were all very nice as well. My only two complaints would be that a used razor was found in one of the showers and that the WiFi did not work. I was informed about the issue with the WiFi prior to arriving, however. Overall, the cabin was very nice and I will definitely have this cabin at the top of my list for next years trip.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was very nice and relatively clean upon our arrival. It had the base starter kit as described (soap, towels, linens, etc.). The cabin was easy to find but also secluded and private at the same time. The cabin was the perfect size for my group. The double Queen sized bunk beds were perfect. Although one of the bedrooms upstairs was haunted based on the spooky pictures found within, we had minimal encounters with paranormal activity. It was also kind of cool that I believe we had bears going through the area at night due to the trash being messed with on two separate occasions. Only a bear would be strong enough to push the larger metal trash can receptacle over. The theatre room, pool table, and hot tub were all very nice as well. My only two complaints would be that a used razor was found in one of the showers and that the WiFi did not work. I was informed about the issue with the WiFi prior to arriving, however. Overall, the cabin was very nice and I will definitely have this cabin at the top of my list for next years trip.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was clean, secluded, well maintained, spacious, with a nice kitchen and plenty of utensils and appliances.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We enjoyed being out of the hustle and bustle of Gatlinburg... but was still an easy drive in! Great cabin for families with great amenities! Loved our stay .

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a group of 12 and the cabin was cozy and accommodating. When the propane tank ran out it was quickly replaced so we could keep using it. We had some issues with the theater system not working but managed to mostly get it working on our own (the mgt might consider removing the old cables and checking to make sure the working ones were not damaged would help). All and all a great stay!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Quiet, relaxing family getaway. Comfortable and well maintained. Wonderful place to connect with family and enjoy nature.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was clean. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: It was nice for 12 hrs and then we had no hot water. Took about 3 hours for someone to come look and tell us it was burnt out(the wiring) didn't get to do much that whole day. They offered to move us to another cabin around 330pm , and only gave me a refund of 191.00 back for an almost 1,000 dollar rental. We use cabins at least twice a year and have never had an experience like that. They need to check and service their cabins and the equipment more. Won't ever use them again.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: A great much needed family vacation in a great cabin.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was nice and accommodated our needs. The issues that we had were housekeeping/maintenance related. The hottub had a decent amount of dirt in the bottom of it. Upper level, main bathroom upstairs had makeup on the mirror and the cobwebs/dust on the vanity lights needed taken care of. The main bedroom had several picture frames face down covered in dust, most lamps and the TV were unplugged. Had to move a dresser to get the TV plugged in. Main level was fine other than the dust & cobwebs and the floor could have been swept a bit better. Stairwell to the lower level had exposed carpet tack strip at the threshold and the 3rd step down had some sort of metal sticking out that took a chunk out of one of our heels. We found a hammer under the sink and tried to beat down the tack strip and whatever the other was. Lower level didn't look like it had been touched by cleaning. Dog food in the theater room, someone's lip gloss, child's toy in one of the bathrooms, used Qtips by the bed, dirt/debris on the floor. Washer smelled of mold and it was in the door seal. The mini fridge was on the back porch with a block of ice in it (I understand it freezing and needing cleared) however, the bathroom where the fridge had been had dirt where it sat that could have been cleaned. Outdoors had a broken chair that we moved over by the storage shed so that no one would use it.
The internet was not working while we were there and we lost power for a couple of hours (there was rain in the area).
The staff had called to see how things were going the day after we checked in and I told them about some of the cleanliness issues and the stairwell hazards and she was very nice and apologetic and offered to have maintenance come by. When we lost power, I called to report it and the call center was very professional and called me back twice with updates. Overall, we were happy and the cabin did what we needed, it was large enough to accommodate our group.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was nice and accommodated our needs. The issues that we had were housekeeping/maintenance related. The hottub had a decent amount of dirt in the bottom of it. Upper level, main bathroom upstairs had makeup on the mirror and the cobwebs/dust on the vanity lights needed taken care of. The main bedroom had several picture frames face down covered in dust, most lamps and the TV were unplugged. Had to move a dresser to get the TV plugged in. Main level was fine other than the dust & cobwebs and the floor could have been swept a bit better. Stairwell to the lower level had exposed carpet tack strip at the threshold and the 3rd step down had some sort of metal sticking out that took a chunk out of one of our heels. We found a hammer under the sink and tried to beat down the tack strip and whatever the other was. Lower level didn't look like it had been touched by cleaning. Dog food in the theater room, someone's lip gloss, child's toy in one of the bathrooms, used Qtips by the bed, dirt/debris on the floor. Washer smelled of mold and it was in the door seal. The mini fridge was on the back porch with a block of ice in it (I understand it freezing and needing cleared) however, the bathroom where the fridge had been had dirt where it sat that could have been cleaned. Outdoors had a broken chair that we moved over by the storage shed so that no one would use it.The internet was not working while we were there and we lost power for a couple of hours (there was rain in the area).The staff had called to see how things were going the day after we checked in and I told them about some of the cleanliness issues and the stairwell hazards and she was very nice and apologetic and offered to have maintenance come by. When we lost power, I called to report it and the call center was very professional and called me back twice with updates. Overall, we were happy and the cabin did what we needed, it was large enough to accommodate our group.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: wonderful

The correspondence with Elksprings staff was exceptional.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had 16 family members that comfortably stayed in the StoneBrooke Lodge. It was roomy, clean, had essentials needed in kitchen, and beds were all queen /king size!! Our kids enjoyed the piano and hot tub. We made S’mores at fire pit. I contacted maintenance 3x and they arrived in timely manner and very pleasant/helpful. We were given wrong code to get into cabin, but staff responded quickly with correct #. The theatre room bed was missing sheets and help arrived within the hour! We also rec’d help with DVD player. On our last day, we needed more water in spa and help arrived within 1/2 hr. I pointed out that all the jets were not working. The biggest issue was that there was no internet! 😩 per ad. (1 thing I would change—The website shows a stream running down mt. at back of cabin. You cannot get to it and it is not as picturesque as website makes it look. Foliage may be taking over since pic was taken). This was one of the most reasonable cabins I found without a pool! We would stay here again.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had 16 family members that comfortably stayed in the StoneBrooke Lodge. It was roomy, clean, had essentials needed in kitchen, and beds were all queen /king size!! Our kids enjoyed the piano and hot tub. We made S’mores at fire pit.
I contacted maintenance 3x and they arrived in timely manner and very pleasant/helpful. We were given wrong code to get into cabin, but staff responded quickly with correct #. The theatre room bed was missing sheets and help arrived within the hour! We also rec’d help with DVD player. On our last day, we needed more water in spa and help arrived within 1/2 hr. I pointed out that all the jets were not working. The biggest issue was that there was no internet! �� per ad. (1 thing I would change—The website shows a stream running down mt. at back of cabin. You cannot get to it and it is not as picturesque as website makes it look. Foliage may be taking over since pic was taken).
This was one of the most reasonable cabins I found without a pool! We would stay here again.

The correspondence with Elksprings staff was exceptional.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This was a three family vacation (6) adults (6) kids. The location was awesome and the house was very nice appearance wise. Unfortunately the trip started out by walking into a house in which the A/C was broken upstairs (which had two of the bedrooms). It was 86 degrees inside and over 90 outside. After calling for service we decided to go out and do some activities. A few hours later I got a text that said the a/c was fixed and sorry for the inconvenience. We came back and it wasn’t fixed. 9pm someone shows up and finally fixes it. This was the starting of finding a series of broken items. At one point they checked in on us and I started to tell them what was going wrong. All that was said was thank you and enjoy. Literally a quick dismissal. At the end of the trip I sent a detailed list of all the issues a d once again it was sorry thanks for the feedback. Needless to say we won’t be back. Save your thousands of dollars and find a company that will care about your bad experiences.

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This was a three family vacation (6) adults (6) kids. The location was awesome and the house was very nice appearance wise. Unfortunately the trip started out by walking into a house in which the A/C was broken upstairs (which had two of the bedrooms). It was 86 degrees inside and over 90 outside. After calling for service we decided to go out and do some activities. A few hours later I got a text that said the a/c was fixed and sorry for the inconvenience. We came back and it wasn’t fixed. 9pm someone shows up and finally fixes it. This was the starting of finding a series of broken items. At one point they checked in on us and I started to tell them what was going wrong. All that was said was thank you and enjoy. Literally a quick dismissal. At the end of the trip I sent a detailed list of all the issues a d once again it was sorry thanks for the feedback. Needless to say we won’t be back. Save your thousands of dollars and find a company that will care about your bad experiences.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was great. Exactly like it was listed. Customer service was very helpful. We had a visit from a bear. We also had a raccoon that eat out of my son in law’s hand. Great location! We spent some time in each town. Loved Cade’s Cove got to see 26 bear this time. Close to everything but far enough that we had complete privacy. We cooked and grilled. Kitchen was big enough for all of us cooking at same time.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful Home. Kids had a blast in the game room. All around great place.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We came during Easter weekend and Gatlinburg and Pigeon Forge were both just an absolute zoo. We were SO grateful for this refuge in the woods, tucked away from all the craziness. Staying here was the highlight of our trip. My kids LOVED the bunk room and kept saying how comfortable the mattresses were. Our room was comfortable as well. The fire pit was a fun place to relax and make s’mores and there was plenty of room at the table to play games as a family. Overall it was such a great experience. We will definitely be coming back!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Perfect in every way
great design and location
and ease of coordinating this getaway

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Upon arrival the cabin wasn’t clean there was poop in the bathroom smelling up the entire cabin! The toilet rolls wasn’t replaced! There was hair in one bathroom! None of the jet’s in the tubs worked but one! Out of 4 days the wifi maybe worked only a total of 2 hours and there’s no cell service there! The dvd player in the theater room didn’t work the entire time! The mountains are beay but this is not the place to stay to enjoy!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Awesome, cozy, clean

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This cabin is in a stunning location and has a beautiful interior, but there were tons of things wrong immediately when we arrived. Smoke detector battery was beeping, hot tub was turned off (guests have no access to controls), the home theatre system was missing vital components that rendered it useless. After it was “repaired” it still didn’t work correctly. There were cigarette butts in an ash tray on the deck, candy on the floor in the theatre room, bird poop on the sofa and a lamp in the living room, a mason jar that had a “questionable” smell was left on the dresser in one of the bedrooms, and there was a broken step leading to the hot tub that had not been repaired. On the road leading to the property (which is very dark), light posts were down. The owner should make it clear in the listing that this cabin does not have high-speed internet. There was also no binder or any information about the cabin. There were no candles, batteries, or flashlights. We lost power on Christmas Eve and had no heat, lights, or water (flushing toilets). We completely understand that the weather is out of the control of the management company, but they had ABSOLUTELY NO PLAN IN PLACE to assist guests. They provided no updates despite repeated requests (we had no internet and could not get any information ourselves). We were on the very top of a steep hill that curved and undulated. No one showed up to plow, salt, shovel, or assist us in any way. We had to move trees out of the way that had fallen across the road so we could leave on Christmas Day. This could have been a real opportunity for this company to shine – to bring food, space heaters, WATER so we could flush the toilets, help us with the driveway and roads, but we got no help at all. Overall, it was a disappointment.