Hotel decor and bar food, bar staff helpful

Disabled parking . We arrived to a fully packed carpark . No disabled parking bays available as there was an event on and all these were taken by non blue badge holders might I add. We finally found a bay at the very back of the hotel but this was next to a steep slope. Honestly if you opened the door you would fall down it. My son has cerebral palsy and is Autistic. We could not leave him alone in a strange environment in reception so we grabbed the space and walked in the rain a good 10 mins to reception with our luggage and bags . I was not happy and asked why the disabled bays were so bad . I was told they had twelve at the front . Yes but none were actually being used by disabled people. I told your reception that they need to address the arrival of disabled people. What if you were a disabled wheelchair user/driver. The event being held meant they were too busy to attend to parking. The event vans had parked along and on the paths . Honestly this completely ruined my impression of this hotel and what should have been a treat turned into a really stressful arrival . They gave us our parking for free but they really need to rethink about disabled friendliness. Disappointed .

Location

Staff were unfriendly

Very convenient to Heathrow. Very efficient and friendly staff. Comfortable hotel to stay in with a great atmosphere.

The excellent service

Super friendly staff

Convenience

Nothing of note

Nice modern hotel very conveniently located to Heathrow airport.

The rooms were a bit cold, not a big fan of non-carpeted floors in a hotel room.

Located so close to T3 Heathrow

Couldn’t get through to reception on phone to find out about transfer times (hotel + 3rd party website unclear). Empty box with no shower cap. Heating would not stay on - kept auto-reducing temperature and increasing fan speed to cool (it was -4 degrees and we were freezing all night).

Beautiful and well maintained

All staff were amazing and so helpful except one lady at the front desk who seemed to be inconvenienced when I asked about the shuttle bus to the airport :(

3 rooms bfore I actually got access to one. Food freezing. Room freezing

Convenient to Terminal 3

Room very cold. Uber charges extortionate.

Facilities, rooms and location

Poor management I got charged twice from my bill from using restaurant, bar and parking facilities, management could not make the refund and asked me to contact by email finance team, they said to contact me within an hour which they didn’t and I still do not have my money back, very disappointed

Very convenient for the airport, cheap taxi to the airport.

Felt very dark inside the room with the black and red decor may be could be updated to be lighter and brighter.

Great location.

There was a bottle of half drunk water left in my room from the previous guests. We had food in the restaurant which we had to send back as it was cold. Took the children to the pool and it was freezing, also the showers was freezing. Was told by a guest that it had been broken since before Christmas My son left his iPad on the bed after we had departed, we realised about 20 mins after we checked out so went back to the hotel to be told by a member of staff they hope the chambermaids hadn’t already gone into the room as we won’t as it again. Fortunately for us they hadn’t and we got the iPad back

The family rooms were great. And having the swimming pool for the kids. Great bar area and convenient parking.

Nothing.

Very clean and convenient

All good

The family room with 2 bunk beds was great for our family

They couldn’t find our reservation when we got there but they got us a room

The Radisson Red makes an immediate impact on guests in the swish lobby complete with bright red Mini. The furnishings of this space are picked out with care and give the space a luxurious and sophisticated feel. Staff are unfailingly courteous and friendly. Both check in and check out were completed in the blink of an eye. The room was spacious with a very hip vibe. A huge bed which was one of the most comfortable I had slept in. Down in the lobby bar, there is a good range of drinks on sale, comfy and cool seating. The breakfast was good. A wide variety of food (although leaning towards western tastes). The member of staff greeting guests there was really charming and made you feel special. All in all, a very enjoyable stay. The hotel is on the bus loop to the airport so getting there and back is very easy.

If I'm being picky, the sausages were a bit tough. Breakfast could have more Asian/ Chinese options.

The room had everything I needed and the bed was very comfortable. Lots of things in the bathroom too

Having to queue to check in and also the receptionist was hard to understand and not very friendly. Didn't give me any detail about breakfast so had to ring reception early in the morning. I needed to leave at 6.

Tolles Hotel und gute Lage zum Flughafen. Grosses Zimmer und sehr sauber.

Das Personal an der Bar war etwas schleppend. Man musste sich bemerkbar machen und sie hätten sich freundlicher sein können.

Ease of check in. Comfortable bed Great shower Lovely breakfast

Pillows could be harder

Do hotel em si, muito bonito, limpo, confortável

Cafe da manhã fica a desejar, tem bastante variedade mas não achei bom o que tinha. Café ruim Poderia ser mais personalizado, menos variedade, mais qualidade

Great facility the exclusive lounge was well stocked with a good selection of drinks

No fried eggs at breakfast only watery scrambled eggs And boiled eggs bacon very well cooked and smoked prefer unsmoked bacon and not crispy

Convenient for Heathrow Airport. Lovely spacious bedroom. Lots of breakfast choice.

Nothing

Clean, near the airport and staff lovely very helpful. Food great

Location close to Heathrow T3

Price of food and drink. Problem with a/c in the room. Could not control heat/cold or fan speed. Phoned reception - no answer. Had to get out of bed get dressed and go to receptionist to report. They said would send someone. 30 minutes later nothing. Called reception they said 15/20 mins someone would be there. 30 mins later called them no answer so visited reception again. Had to change room which meant waking my wife and packing late at night when we had an early start. Not a good experience

The hotel was chosen for proximity to Heathrow for an early morning flight. On arrival, it was a zoo, everyone who was flying anywhere was trying to check in. There were too few staff to cope. Our room was good.

Crowd and traffic control was missing... The real hassle occurred the following morning, Four tour busses blocked the forecourt so that the airport shuttle was gridlocked and there were no staff to sort it our. I went in and asked for someone to come out and get things moving and eventually, someone did that, yet slowly, so the airport bus was 20 mins late picking up passengers, many of who could now not get on the bus, and traffic was still gridlocked. Not a happy morning.

Very convenient for access to Heathrow Terminal 1,2 and 3.

None

Hotel is close to airport and the swimming pool was great after a long flight. Hotel was clean, breakfast was good selection

Staff were not friendly, nothing specifically rude but just doing the basics of the job

The room was spacious all the facilities you could need

The Aspells cider had run out, we have stopped here several times and I was really looking forward to a few pints.

Clean, efficient and comfortable. Has a friendly feel

Parking is a bit of a nightmare and quite expensive

Positio,room.

Restraint menu poor, bar menu fair.

Very good. Liked the dining area

Nothing from memory