The hotel is decent and breakfast is good. The hotel is clean.

Am always billeted on the first floor (second time) even though reservation was made months in advance. No choice to transfer to other floors as if the hotel considers you a captive guest due to your advance reservation and the more pleasant rooms seemed to be reserved for new arrivals.

Loved location and shuttle service as well as easy layout of space-lobby area and room. Staff all very nice. Excellent stay.

There's nothing to dislike about the hotel itself at that time because it was brand new and everything seemed untouched. I don't know how it will be in one year as I assume the traffic through there will be consistent and heavy.

There were two staff members at the front desk who were clearly pissed off at each other and their attitudes were not so great. There was an elderly lady who was very helpful, but check in took over 20 minutes and I was the only person there.

Nothing

The customer service

Totul

Good breakfast choices.

Rooms were extremely dirty. The first room we got was not ready, so they gave us another room, which was smelling of mold. Then they upgraded us to another room, a suite, which was decent in size and cleanliness. However, the cleaners forgot to made our rooms a couple of times in a week we stayed at the hotel and we had to go twice to the reception asking for clean towels. A bit disappointing that all we got as a “sorry” were few points on the loyalty card. To be fair, if this is the normal service the provide, I won’t be staying at the holiday inn again.

A very clean, comfortable and modern hotel. Great breakfast options and friendly Staff. Close to subway station!

Struttura molto accogliente in un quartiere residenziale tranquillissimo, a circa 10 minuti a piedi dalla stazione della metro che in pochi minuti permette di raggiungere i punti più importanti di NYC, mentre il bus lascia praticamente davanti alla porta dell’hotel. In zona sono presenti anche alcuni alimentari e minimarket (in particolare Dollar Tree che permette di risparmiare molto!). Nonostante New York sia famosa per la sua rumorosità, non abbiamo sentito alcun rumore grazie alle finestre che isolano perfettamente, e anche dalle altre stanze non si sentiva nulla, quindi abbiamo dormito perfettamente. I letti sono eccezionali, il materasso era comodissimo ed è possibile scegliere tra un cuscino morbido e uno un po’ più duro: comodissimi entrambi per noi che siamo abituati a dormire con cuscini in memory foam. Ottima la colazione, non troppo variegata e anzi per diversi giorni mancavano alcuni prodotti, ma tutto era molto buono, inclusi i pancake sfornati al momento dalla macchina automatica, davvero un’ottima idea. In generale l’hotel ci è piaciuto molto, e se si fosse trovato a Manhattan sicuramente il prezzo sarebbe stato decisamente più alto, ma comunque la posizione è abbastanza comoda, seppur, chiaramente, si debba usare i mezzi per spostarsi.

L’unico problema che devo segnalare la pulizia, o meglio la frequenza della pulizia, perché quando la stanza veniva pulita non c’era nessun problema. In stanza è presente un foglio che spiega che la pulizia completa viene effettuata solo ogni 5 giorni, mentre ogni giorno promettono di rifare il letto e cambiare le tovaglie. Purtroppo, però, per ben due giorni su sette, ciò non è avvenuto e ho dovuto chiedere almeno le tovaglie alla reception. Consiglio dunque di migliorare il servizio di pulizia, perché un hotel del genere merita di meglio.

Nothing

The shuttle doesn’t go to the airport before 5:00 am

The front desk agent was AWESOME!!! You should give her a raise!!! She was the best

All good except the printer is out of ink

Good location, free breakfast, laundry available on site, close to airport, provides airport shuttle service to LGA

Some of the staff were not attentive, dirty sheets and duvet covers, rooms not cleaned properly

Me gustó las atenciones del personal de cocina en la mañana y lo limpio que se encontraba la habitación.

Entendia que tenia shuttle desde el aeropuerto JFK pero no era así.

La proximité du métro et les équipements de la chambre. La gentillesse du personnel

Le ménage. Il y a un gros gros effort à faire au niveau de l’entretien. Ma fille avait le pantalon noir de saleté en marchant à 4 pattes. Elle a trouvé un tube de crème appartenant à un ancien occupant. La bonde de douche était remplie de cheveux des précédents occupants. En une semaine, le sol n’a jamais été lavé et les draps non jamais été changé.

Lokacija, osebje v recepciji in čistoča

Nettes Personal, gute Lage (mit dem Zug ist der Times Square in 40 Minuten erreichbar), gutes Frühstück, bequeme Betten, alles sehr sauber!

Wir waren irritiert wieviel Einweggeschirr und Einwegprodukte verwendet wurden- jedoch ist dies in den USA denke ich üblich.

Very nice hotel.

The neighbourhood is not the most beautiful, but it seemed safe and it is not far away from the subway station.

A true gem, absolutely exceeded expectations. Everything spotless, brand new, and with an amazing breakfast, it saved us a ton of money in an otherwise very expensive city. The room and bathroom both very spacious and with high quality Dove soaps and products, all very sensitive skin friendly. Great location, safe easy walk to the subway and train station. For the first night we got a room on the ground floor in front of the dining hall, it was noisy and smelly from 5am. We asked for a new room and the receptionist lady immediately did everything to make it happen in less than an hour. Another day when we had some misplaced towels, the cleaning staff was also eager to help and sort it out. When asking for late checkout, they were also very flexible and helpful. All in all, if there's one top thing to highlight here, it's the staff, they were always super attentive and customer focused, it made our stay very pleasant. Kudos to all of them.

The bed mattress was a bit too soft to our taste and caused some back problems. Really nothing else to complain about, it's a great place, we loved it.

Merci au personnel qui m’ont aidé des mon arrivée ! J’ai passé un très bon séjour, j’ai eu une chambre plus grande qu’annoncé, le métro 7 est à 10 minutes à pied c’est génial !

War top Preisleistungsverhältnis

Nichts

Buen trato y hubicacion

Todo me gustó

Situé à 35 min de Manhattan parfait pour visiter Rapport qualité prix top Petit déjeuner bon La chambre est propre, confortable et bien équipée (pas mal de prise dont des prises USB, sèche cheveux, gel douche, shampoing, après shampooing et crème pour le corps) Personnel dispo et sympa Le quartier est tranquille

La femme de ménage a oublié à 3 reprises de remettre les serviettes de bain donc obligé d’aller demander à la réception

Tout le personnel était sympa

T’as

Excelente atendimento, hotel limpo, café da manhã muito bom e variado (inclusive com frutas). Quarto confortável, excelente! Colado numa Domino’s. Atendimento de Rachel foi perfeito! Disponibilizam transporte pro aeroporto Lá Guardia. Pra chegar ao hotel (e sair também) a melhor forma é pegar ônibus (Q60) e descer na estação Queens Plaza pra pegar o metrô. Economiza caminhada.

Staff very friendly The bedroom and bathroom are very nice. The bathroom is very nice!!

No parking The area does not have much to offer in terms of walkable activities and shopping.

Auch ohne Transfer zum Hotel war die Unterkunft gut zu erreichen. Insgesamt hat die Fahrt mit Airtrain und Train 5 Dollar pro Person gekostet. Das Personal war sehr freundlich, das Hotel modern und die Ausstattung völlig zufriedenstellend. Mit dem Frühstück war auch jeder von uns zufrieden -mein Sohn war begeistert.

Im Badezimmer gab es keine Klobürste -vielleicht ist es dort untypisch.

Good location

Crowded

Café da manhã bom . Quarto tamanho bom . Lençóis e toalhas boas . Limpeza e arrumação boas .

Stanza abbastanza grande e ben progettata, pulita e molto silenziosa. Da Italiana anche il bagno era dotato oltre che di doccia di vasca che rendeva meno importante la mancanza del bidet. Nessun monouso ma sapone con dispenser sia in doccia che sul lavello. Colazione molto buona e personale della colazione molto gentile.

la posizione. Si trova su una strada a mezz'ora 40 minuti da Manattan.

Price

There were a couple of girls at the front desk that seemed bothered if you asked them a question. I also left my blue Jean jacket behind and sent an inquiry with no answer. We stayed there 9/28

Es war extrem sauber. Das Frühstück war super! Das Personal sehr nett.

Es gibt nichts zu bemängeln…