Waited half hour to check in, loads in the queue and 3 staff on the desk . Very slow check in and hard to understand why with 3 staff!

Lovely clean comfortable room. Shower was great.

Nothing.

great location, on-site parking for a small fee. Room was well decorated and modern. Staff were helpful and provided all the necessary information.

stylish

location

Friendly staff

No clear signs to elevator/lift Directions to rooms not logical (Signs didn't seem to use correct numbers etc.) Piles of rubbish/boxes at the bottom of staircase

Everything! The room was spotless and spot on. The staff are incredibly friendly especially the Manager. He can’t do enough for you .

Nothing

Great location, super clean and fresh.

NA

Simple design Bed comfy Clean towels

Noise during night Lack of shampoo/conditioner facilities - 1 mini bar of soap provided Not the cleanest in the room Room next to busy road (unavoidable due to location)

The hotel was in a good location - 20 mins walk to the o2, 25 mins to greenwich park. There is also a good bus route at the end of the street. The room was a little cramped but was nicely decorated.

The hotel itself doesn't feel completely finished, the staircase wasn't lit properly (at one point we walked an entire flight in the dark), there was builders dust in corridors and by lifts. It also appeared that the windows didn't close properly, so there was a lot of street noise. When we arrived the staff could not have been more unwelcoming, it felt as if we had inconvenienced them by arriving, They were moaning about the systems, and at one point they did continue a private conversation which was not professional at all. I was asked to pay a £50 charge for any room service etc, this was added to the total of the room, which I was happy with and paid, however when I came to check out I wash charged the room rate again. It took a week for the 'held' money I was charged on arrival to be added back to my account. As a frequent traveler this is absolutely not something I have experienced before.

Noise coming from the street

Staff very nice and great location for O2

Room smaller than expected, dusty and dark. Noise from traffic and fighting couple in street meant a broken night's sleep. Sausages at breakfast were wierd

The location was good for our needs

It had only opened 2 weeks ago and the contractors were still on site, and the staff were new and untrained. The bar staff tried to put a bottle of larger in with a glass of wine! There was minimum cleaning, we were told on checkin that our room would not be cleaned for our 7 day stay! Due to COVID. The corridors and public areas were not cleaned until day 6 of our stay!

Easy location for The o2 arena, basic but had everything you need.

Stairways weren’t clean and tidy- they looked as though they’d just had work done and no one had tidied up after. Breakfast was lacking and when asked about if there was more hot food the waitress just kept saying yes but not actually getting any or giving any update on when.

The room was lovely and clean. Very modern with a lovely powerful shower in the bathroom. Reasonable prices at the bar, considering your in London.

The cocktails weren’t the best, I had a pornstar martini and it was made poor (didn’t even look like a pornstar martini to be honest) so I didn’t have another one.

reception staff very friendly. bed comfy. shower powerful.

not finished, bare ceilings. breakfast not great, stayed in room 208 bathroom door does not shut properly, rooms very dark lighting not great, not enough milk and teabags in the room. not cleaned properly, bathroom dusty and loads of dust balls under the bed

great hotel and staff - excellent Breakfast - great for 02 but lot of work going on around it at the moment PARKING - a real bonus

A little out of the way but so much building and work going on in the area will soon be really sort after

Not a lot

Cold shower, lights not working, delayed check in, poor breakfast, constant work noises, air conditioning poor ……..