Orchid Epsom; Sure Hotel Collection by Best Western
About this hotel
Set in Epsom, Orchid Epsom; Sure Hotel Collection by Best Western is 2.1 km from Nonsuch Park. This 3-star hotel offers a 24-hour front desk and free parking.
Amenities
Internet / Wifi
Smoking allowed
Parking
TV
Wheelchair accessible
Family friendly
Map of Epsom
Hotel in Epsom
Reasons to book
Includes essentialsInternet / Wifi, Parking, TV and more
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Reviews
3.6/5.0
Good(985 Reviews)
100% verified reviews9.0
very helpful staff and a good location for our needs
dirty bottom of shower curtain - needs cleaning properly.
mains sockets not useable for some mains plugs as the table surface fouled insertion of plugs on the socket.
2.0
close to where we needed to be and right next to a pub
very dated, dirty bathroom
7.0
Nice rooms and had a good rest
1.0
It’s impossible to say as they cancelled my stay five days prior to the date.
While I understand maintenance needs to occur, and therefore potentially closing rooms, cancelling this close to the date is not acceptable, especially when the booking was made months ago. It gave very little time to look into alternatives - might I add no assistance was offered or compensation for this. Others who were cancelled were forced to then pay for more expensive accommodation elsewhere, which could have been avoided should better organisation have occurred. I have also been charged and still have no confirmation of when I will receive payment. Very disappointing.
2.0
quite badly maintained . fit for cattle and belove it or not the hotel shut down just like that with no notice in middle of the reservation period stay ! most unprofessional
the poor housekeeping
the breakfast was just as bad and irregular
the hotel
shut down
7.0
the management needs to evacuate us suddenly and they tried to relocate me with a similar hotel and make sure that the car park and bfast is also covered as the same package as in orchid
not enough staff to do cleaning
5.0
needs updating in many ways, air con was a fan, bathroom very old and well used.
breakfast not great
4.0
The bed was comfy
Dirty needs a huge revamp. the bath was dirty the shower curtain fit for the bin. staff not aware of what to do. room not hoovered and wrappers under the bed. Way to hot was offered a fan that was so dirty I returned it don't think it ever been cleaned. Carpet in hallway had ripples in it to trip over. Breakfast doesn't state its grab a bag.
5.0
Secure parking and check in flexible
Being woken up at 11pm by the night manager to tell me the room had not been paid for and if I did not pay I and my family including a 2 Yr old and a 4 Yr old would be asked to leave at at late hour which was 2 1/2 hours drive from home when the person who booked the room was assured the day before that all was in order and paid for. Very angry at booking.com and best Western not being able to make the stay comfortable and causing anxiety to the guests.
4.0
staff
the bath was disgustingly dirty
4.0
good location.
- young lad on reception very helpful!
breakfast appalling.
bathroom rather aged!
5.0
Most staff friendly. Convenient location
Check in poor and unprofessional. Hotel didn't have our reservation.
8.0
convenient
10.0
It was easy to find
Had to clean the fan as it was very dusty and dirty
8.0
Good sized and well equipped bedroom and bathroom. Efficient and friendly reception service. Comfortable bed.
Problems with the delivered breakfast on one occasion. Breakfast did not match some items selected on the request form.
Specifically there was tea instead of the coffee ordered, although had been assured the coffee machine was fixed the previous day. Also there was fruit yoghurt supplied which was not ordered.
7.0
Convenient
Assumed that there was a dining room
6.0
location.
very tired rooms.
9.0
No restaurant area and so breakfast had to be eaten in your own room.
10.0
great room and a brilliant pub next door
nothing
10.0
Staff at the reception was polite and extremely helpful and proactively took care of things without me requesting in spite turning up pretty late at night. Having someone at the reception throughout and their eye for customer care is commendable.
Offer to deliver breakfast to the room was very welcome, especially since our check-in time was late and with kids. I would recommend Orchid Epsom for the families as I was offered a later checkout too by the receptionist having considered the late check-in (I had informed upfront about the late arrival). I wish more hotels have such a friendly outlook!
Perhaps the parking is too close to the rooms.
8.0
.
3.0
Didn't have breakfast and location was perfect for venue we attended.
No toilet rolls in bathroom, dirty bath, hand prints all over headboard and switches, and a load of sweet wrappers discarded down the back of the sofa/spare bed.
9.0
good
n/a
10.0
The staff are amazing
Nothing
FAQs
How much does this hotel cost compared to others in Epsom?
The average price for a rental in Epsom is $156 per night. This rental is $55 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Orchid Epsom; Sure Hotel Collection by Best Western. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Orchid Epsom; Sure Hotel Collection by Best Western pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Orchid Epsom; Sure Hotel Collection by Best Western?
We found 6 amenities for this rental. This includes internet / wifi, smoking allowed, parking, tv, and wheelchair accessible.
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