Location of the property was excellent, The staff are friendly

Breakfast was excellent. Really good selection and very fresh!

Brilliant location, fab breakfast and lovely room!

Nothing

Convenient location and parking nearby.

Uncomfortable beds and pillows, poorly organised breakfast and unfinished rooms.

Great location within the Canterbury's city centre. Nearby multi storey car park affiliated to the hotel. Good breakfast and spacious room. I appreciated having a real hairdryer. Very welcoming staff at reception and at breakfast time.

When entering the room for the first time there was a smell of bathroom drains. It faded away quickly though.

Breakfast was fine. Room was fine.

Needed at least a fridge and preferably a microwave also in every room.

Location excellent Breakfast ok Room facilities good and comfortable

Breakfast Noise in room from music in adjacent roof top bar horrendous all afternoon and night

Proche du centre ville Le calme Très bon petit déjeuner Chambre confortable

Rien

Nice hotel, great location and parking in the multi-storey was easy. Also, as a coeliac, to say my husband and I were extremely impressed at breakfast with the process in place. Other hotels should take note and use this as a standard.

Would have appreciated a Shower cap in the room or even for purchase especially given the room charge. This isn’t a Premier Inn. Room view wasn’t very pleasant looking at the roof area containing chiller pumps or similar.

Clean modern hotel , situated in a quiet part of town minutes from the cathedral and shops. Decent breakfast included in price.

The only food they supplied apart from breakfast was pizzas. Few maintenance issues which were sorted but should have been done before letting the room, No parking on site so add £25 per day to the cost of the hotel, that caught me out.

Clean, very nice view! Very nice room.

The shower room was very slippery.

The style and cleanliness of the room. The location was great and staff really friendly.

There could be a water fountain on every floor so I wouldn't have to go to the gym to refill the water.

Convenient location for nightlife and sightseeing. Hotel staff helpful. Enjoyable stay 😊

Area had a lot around it , breakfast was amazing , especially the waffles ! , lovely staff , nice room

Superlocatie en midden in Canterbury, ruime kamer, vriendelijk personeel. Parkeergarage vlakbij.

Harde bedden.

Central location Extensive breakfast menu

Not applicable

Great central location. Staff very helpful.

Great location at the city center. Spacious and quiet room. Comfy beds.

Slightly indifferent staff.

Location and airy lobby and bar.

Nothing

Zentrale Lage, nettes Zimmer, bequemes Bett, unkompliziertes Parken im Parkhaus, freundliche Mitarbeiter Frühstück ok,

Frühstücksraum zwar sehr nett eingerichtet, man sitzt aber doch eng beieinander, wenn es voll ist und dann hat es ein bisschen Kantinen Charakter

Location good The new rooms are good and nicely spacious. I love the sofa bed.

Consider having a microwave in the rooms as you don’t serve dinner and there is a lot of take ways hence people tend to eat cold food. Also consider a fridge where food can be stored and later warmed up in a microwave as you don’t serve dinner in the hotel The above two items will really improve a longer stay in your facility

Nichts - außer dem Namen des Hotels.

(Fast) alles! Über 5 Minuten an der leeren(!) Rezeption gewartet, bis sich einer der beiden Angestellten bequemt hat, hinter der Rezeptionstüre hervorzukommen. In den Zimmern gibt es keine Ladebuchsen für Mobiltelefone. Auch auf Nachfrage keine Adapter-Stecker. Zimmer sind winzig und nicht sehr warm (Einfachverglasung). Heizung funktioniert nicht. Wartezeiten am Aufzug katastrophal. Vollkommen überteuert! Frühstück annähernd ungenießbar. Einzig und allein das Restaurant war sehr gut inkl. Service.

The hotel was on a pedestrian precinct, which I would describe as central to Canterbury. It had cafes, bars and shops/boutiques there. Further up on the High Street, we did witness a few homeless people begging on the street. But we engaged and said hello not just ignored them and they were polite back, so I didn't feel uncomfortable, and it didn't detract from how I felt about the area.

N/A

Location, friendly staff, lovely large mirror in bedroom, good breakfast choice. Bathroom was like new.

No shower cap ( small thing I know). Side view a bit boring but not a problem and we could have upgraded if we were staying longer.

Location

All great!

Staff was friendly and accommodating Room and breakfast were great Location was very close to Cathedral. We walked from train stations

Frühstück top, Service top

Auto abstellen im Parkhaus auch mit Hotel Rabatt war nicht billig, PP war aber sehr nah und sicher.

Good breakfast good location

1. The price of the parking was hidden somewhere in some small print. It was £25 per day. We would like to be told in advance in the hotel messages. 2. The hotel was confusing to find from the car park in the dark. There turned out to be a map in the car park but we didn't see it. Send a map in the hotel messages. 3. The hotel takes a £25 charge from your bank account (somewhere in the small print apparently). IT STILL HAS NOT BEEN RETURNED even though we did not add any costs to our room number. We were told to "give them a ring" if it doesn't appear...the onus is now on me to keep checking and I am busy. GRRRRR Unacceptable.

Nothing to add to above answers

Directions

Location and facilities

Bed was very springy and uncomfortable pillows.

We were in town for a wedding! The whole experience was great! Friendly staff, great checkin experience, good sized comfortable rooms, great breakfast. The ambiance of the communal spaces felt good. And finally the hotel is ideally situated for touring Canterbury

Nothing. Couldn’t fault it at all!

Breakfast was good but not excellent. Location was very convenient for sightseeing.

Wi fi did not work properly for a second phone.