just to clarify i didn’t get in this apartment , as i was travelling to the property i had a phone call stating the apartment i had booked was not available as it has now been let to a permanent resident and shouldn’t be on booking.com still . i was however relocated to a city centre apartment it was ok but had i known about this i wouldn’t have booked as i didn’t want to stay in leicester city centre i wanted to stay in le3 ,on the plus point the guy who met me with the keys at the property was extremely polite and helpful

i just don’t like the le1 area i wouldn’t choose it too stay

Just the location

Our staying was for 7 days but 3 out of them were without water and about a day with no electricity. Can you imagine when there was no water the Cockroaches were coming out from the bathtub sink also I saw some fleas in the bed

location

needed a deep clean

Leaving in the morning

It stuck of cigarette smoke, the kitchen and bathroom were filthy and the whole place was in need of renovation. The pictures are not of the same apartment

Nothing at all

I booked an appartment for my guest who came from USA. On the first day i couldn't get in to the appartment because of poor communication. Next day, which was yesterday, i rang the guy who owned this appartment and spoke to him regarding my booking. First he didn't recognise that he had a bookings. Then after he said "yaa yaa", then he sent me video and instructions on my WhatsApp on how to get in appartment around 7.30 pm We then collected keys. After at night time when we tried to go in. Main entrance door didn't open after 15 to 20 minutes. I rang the guy and he did video call but he didn't figure out, then he sent someone who opened it for us. We entered the appartment. The appartment was so dirty, not cleaned, smells of cigarettes and weed. I have a dust allergy and i had an allergy attack at night. The my guest went to the room and i tried to open sofa bed, there was no sofa bed so I some how managed to sleep on the floor. I had a lots of complications with this booking and i felt so embarrassed with front of my guests. I did have all evidence and chat conversation that how was rude that guy to me. Booking.com wasn't help me to get my refund at all.

The property was lovely and clean

There was no toilet roll provided or tea and coffee. The sofa bed was just a blow up mattress in the living room but what we used it for we didn't mind to much.

better than expected actually

everything was fine

Carpark with electric gates for security.

The apartment wasn't clean, there was a very strong smoke smell, the walls were stained, the sofa bed was beyond disgusting. The fridge was dirty, the surfaces were smeary, the furniture is heavily stained and damaged. The bathroom was mouldy and the toilet bowl was heavily stained, I highly recommend you do not book this accommodation it is nothing like the photos.