The room was great few stains cob webs and rubbish left on the balcony the staff was very rude when entering no uniform no hello and in a very loud voice told me in front of lots of people that my card declined when it didn’t then on check out the cleaners that came to me was a blonde European lady with black jeans and a grey n black hoodie woke me up and was so rude I thought I had bailiff at the door but the room was nice so what can I say

The room was great few stains cob webs and rubbish left on the balcony the staff was very rude when entering no uniform no hello and in a very loud voice told me in front of lots of people that my card declined when it didn’t then on check out the cleaners that came to me was a blonde European lady with black jeans and a grey n black hoodie woke me up and was so rude I thought I had bailiff at the door but the room was nice so what can I say

We liked that it’s new and modern and a good price for a last minute booking to see the foo fighters concert . Near the tube station so easy trip to London stadium on the Elizabeth line. Recommend this for a cheaper base for attending concerts and parking around the corner.

We were very annoyed that we had to pay a £50 hold fee when checking in. We complained that booking.com did not state this on the page when we were booking. We are very annoyed about this as it took some of the spending money away that was budgeted for the evening . We are going to take our complaint further to say this needs to be stated somewhere before booking the hotel, as it can leave people short of money when it’s unexpected. The staff were a little rude and lacked empathy. They said if we don’t pay the hold fee we can’t stay, even though the room was paid for, we travelled down from the north east with no other accommodation back up so we had no choice. There was a lady next to use that booked 2 room for her family and had to pay a £100 hold fee, I can only imagine how frustrated she must of felt.

Charged twice and added in drinks did not gave onto bill Took £50 deposit and no refunding back Seems a bit like a com

Clean room and good location.

Contacted the hotel after our stay as in the morning the shower was completely unusable as the water only came out scalding hot. We had to go to an important work event without a shower. Customer service was great to begin with and we were promised a voucher however they never sent it and ignored all further correspondence from me. Disappointing as we have to travel to Romford reguarly for work and was hoping this could have been a great hub.

Reception was good. Room was small, very clean, nice comfortable bed, & good ensuite facility.. Location in the heart of Romford so abundant choice of restaurants and pubs.

Insisted on deposit but then on checkout not providing vat invoice & receipt. I need these as proof of stay and payment for business expenses. Still awaiting email with these. Review questions should include some questions relating to deposits, invoices & receipts..

Good

They don’t even have a micro oven ,internet was not good Breakfast not complimentary and if opted it was too expensive

great location and was gorgeous

New, very clean, comfortable, modern, great location. Friendly staff and overall amazing place. Also, it 100% worthes the money paid. We will definitely be back!