Staff was very professional and friendly

The staff and service is amazing! The bell desk/valet workers treated us like family especially Scott. But all of the ones we came in contact with was exceptional. My mom had ankle surgery so was walking with a cane, they made sure to make it convenient and always had our car ready! The only downfall is they only offer valet parking and parking is $53/day. But other than that, I was impressed. Will be a returning customer for sure!!

The only thing that wasn't very good, was that there wasn't any bottle water for the guest. They had a kurig coffee maker and a fridge but no drinking water. At least provide 2 bottles of water for the fist night stay. Sometimes we arrive late and we're not able to go and buy some water.

The rooms and hotel were clean. I did not like that the room was not ready by 4 pm check in time and I had to go down stairs to pick up extra towels and bedding for sofa bed when it was known that we had 3 occupants staying in the room. Besides that, it’s was a good stay and I would recommend the hotel.

Front Desk not so pleasant, but Valet Crew AMAZING!

For the price it was a great place to stay and it's in a very convenient location for exploring the beaches, shopping, and dinning. Staff was great.

I paid $1900 for 4 nights and this is without breakfast. Too pricey

Everything went well.

walkable, friendly staffs

The amount of dust in all the furniture in my room was disgusting. You could see it piling up on the lights and the remote. The pictures of this property were highly deceiving as it did not look like that in person.

Room is okay.outdated but clean.lobby is old and needs renovation. Valet lost my wife's jacket. Reported to staff several times..i had to follow-up a week late. Still waiting for

Great hotel (location, amenities, cleanliness, etc..) and great staff (front desk, housekeeping, management). everything and everyone made my trip much more special!

Henry & Roxanne were very helpful at the front desk

Need improvement

Great location!

This hotel had poor service from the start. The bellman stood and watched us carry our own (6) bags up a flight of steps then directed us up an escalator to check in. The hotel proceeded to put us in a room with no ocean view and a double bed which was not what we booked. We confirmed a king/ocean view. We were downgraded at the same rate basically.

We were actually given the farthest room can’t see anything except buildings. Having construction didn’t help with the noise and dust

Rooms are clean but a little outdated. Despite the fact our door lock was not working when we first got the room. They sent the maintenance person to fix it right away. Valet parking team did amazing job. They all super friendly and tell us recommendations around the area. Love love love their cookie. Something for us to munch on everytime we head out for the day trip. The balcony gave us a nice city view of Honolulu without the noise at night. Overall I will go back.

Staff was friendly and welcoming! Overall great experience.

Location says ocean view and the view you get is buildings and at a distance you can see the ocean. Parking is bad, it’s valet parking but once filled you have to park your own car like 3 blocks away from the hotel. Room was dirty looking. I’m not going to rent a room from that hotel again.

Nice stay

Good location, but nothing special

Enjoyed the hotel and customer service.

I like all my experiences with Doubletree. This hotel was competitively priced. They have comfortable beds, clean rooms and are close to all the fun around Waikiki. There's a couple nice restaurants on premise. But.. theres no views of the beach. The hotel is under construction so no pool. Its a bit noisy. But otherwise i would stay here again. Ill come back when the construction is over.

So disappointed to find that the pool was closed, definitely was not expecting that! I know updates and things are necessary but it was definitely not reflected in the price! And while the cookies are free, they wouldn’t give us bottles of water despite the heat and other amenities being closed. Pedro and Kai in the valet area and Preston at check-in were amazing and so friendly!

Booked this hotel for my wifes 50th. It had it's own pool, room with a bath and balcony. We arrived early and unfortunately unable to get into our room until 3pm were offered to upgrade for $100 a night but declined and pool was closed with no prior warning so was offered another pool 20 mins away at another hotel. When we arrived back later in the afternoon we were given our key and went to our room which didn't have a bath although on hotels.com website it shows it does. After speaking with the manager he offered an upgrade to a room with a bath all basic rooms had a shower. This rooms air conditioner did not turn off so room was freezing and a couple of days in the hotel left a message on our room phone saying they were working outside the building so all balconies had to be locked. So no fresh air, no sitting outside or drying swimmers which was very disappointing. Asked if we could transfer to another hotel in the chain but staff member said we had to sort it all out ourselves so stayed. Before we left spoke to manager about the above issues and she apologised and took the resort fee off. Overall no communication or pre warning to clients or between hilton chain and hotels.com.

Was advertised as a resort hotel, not even close. The pool was closed as they are renovating the hotel, nothing in our reservations said this. For a pool you had to walk a few blocks to their sister hotel. Rooms were small, the shower was weak, water luke warm and you have to step up to get in. The bed was too hard and the pillows were quite small.

The hotel was quite clean the staff was pleasant. We were looking for a less expensive room and it fit the bill. It was not a luxury hotel but clean and comfortable.

Not exactly central but good enough. 15-20 walk to the main large shopping mall. 10 minutes to get to the beach main drag shopping area.

Location

I wasn't expecting the pool to be closed or the building to have so much construction going on. The internet and Wifi connection were not very good.

Close to the beach and everyone was friendly