The lady at the front desk was very rude.I haven’t seen such bad customer service in a long time.

Close to Univ of VA hospital. Our room was very clean and it was nice and quiet!

I filtered Expedia for Free Breakfast and the front desk said I needed to check my Expedia email to see. I did not see anything regarding free breakfast so I went without.

Bad location due to traffic, assigned room was not ready, was full of housekeeping & maintenance tools. No breakfast or regular coffee included. Will not stay @ this location again.

Great location to UVA and nightlife

No shuttle service from airport. Basic amenities and features. Limited food service available. Large rooms . Very quiet. Staff at front desk is amazing. Helpful and really go the extra mile. Especially Chris!

The customer service was impeccable! Every staff member i encountered was polite, friendly, and very helpful!

It wasn’t very clean. I found hairs on the sheets and the bathroom

Parking is tight for a truck. Hotel is nice clean and convenient.

The UVA Charlottesville Marriott is great for all of my needs. It is in walking distance to the hospital where I will be tomorrow. Very nice personal, check in was quick and easy, room is clean and comfortable. I’m sure I will stay here again,

The woman who checked us in was rude and clearly needed to go home. The room was comfortable and location was ideal for a UVA parent.

Our overnight stay was great. Gabe checked us in, what a fantastic first impression he gave. He has such a positive attitude.

The room was spacious and well-appointed for the most part; there were a few dark spots, though--more lighting in the desk area would be welcome. and I liked having a cafe/bistro on-site, and the seating area was comfortable. (Wish there weren't tv's everywhere). The agent checking me in could have been more informative. I was asked if I needed parking (yes), but wasn't told that there was a fee. No mention was made of the housekeeping schedule, either (it turned out to be every other day for my week-long stay). Being interrupted several times by "housekeeping" on check-out day (12 noon check-out) when I was trying to sleep in was a real annoyance. I'll stay here again, but next time will be sure to clarify parking and housekeeping routines.

We were supposed to have two queen beds but ended up with a king which made it difficult to sleep with a young child. We were not told there would be an extra charge for garage parking before our stay. Also the second room key let me into the garage, but would not open the door to the hotel or my room. I’m handicapped and the extra walking made my body sore. Would not recommend this hotel. Will avoid staying there again.

Excellent location to UVA

Super nice staff…

Great place but they need to have a big sign intro t of the hotel. I went around and around trying to find it. Even my GPS got confused and took me to a parking spot on the side

We were there for one night, visiting UVA. The property is a convenient walk to the campus, has great eating options within walking distance. Parking is attached to the hotel with easy access to the floor with the rooms, it’s free and we were able to leave our car in the garage after checkout to finish our tour of the campus before leaving Charlottesville. Rooms are nice, clean and comfortable. They have a fitness center that is well equipped with new machines. Only complain for us was the bedsheets and pillows were crumpled, like someone had used them. The bed was properly made with the covers & comforter tucked tightly so we didn’t not realize what the sheets under looked like until we got ready to go to bed. Too late in the night to get them changed so we slept on them and reported it to the front desk at check out. They were apologetic about it and I assume had we called the previous night they would have sent house cleaning to change them. Overall was a pleasant stay.

Nice work space, comfortable rooms!

It was very convenient for our purpose.

The hotel is fine. Nice room. Clean. The night shift staff was friendly. Unfortunately, the stay was marred by a bad check-in experience. The check-in staff was slow and inefficient and there was a huge line. It took about 1/2 hour to check in. Others were very frustrated as well. This should be a very simple thing to fix. Otherwise you will lose a lot of customers.

Close and walking distance to UAV

Convenient to the university

Overall it’s great

Were given room that had not been cleaned

Location to arena

Check in was a little difficult. We were told that the type of room reserved was not available. After some discussion, a room was somehow found. The room itself was great.

I don’t like I have to pay parking it’s to Spence for small room and pay the breakfast

Easy, convenient location. Clean. Nice workout facility.

A friendly, nice, convenient place for where we needed to be.

It was great.