This would be one of my longest reviews : I had the pleasure of staying at Trident with my family, and I must say it was an exceptional experience from start to finish. The staff's hospitality, attentiveness, and friendliness left a lasting impression on us, making our stay truly memorable. The staff went out of their way to make us feel important and comfortable throughout our stay. It was evident that they took great pride in ensuring that every guest felt welcomed and well taken care of. Our room was neat and well-maintained and amenities provided added a touch of luxury that we truly appreciated. The entire property radiated an air of elegance and richness. The cozy ambiance created a perfect setting for relaxation and unwinding. The highlight for us was the backyard, a serene oasis that was simply amazing. We spent hours there, enjoying the peacefulness and beauty of the surroundings. The restaurant staff were equally impressive, offering excellent service and going above and beyond to cater to our dining needs. Their proactive and helpful nature made every meal a delightful experience. One of the most heartwarming surprises during our stay was the bon voyage cake and gathering organized by the hotel. It was a thoughtful gesture that made us feel like valued guests and added a personal touch to our departure.

The team dropped the ball - very bad first impression. Since I raised the formal complaint, the team genuinely tried their best to make up and I appreciate it. But at times it felt it was a bit too much. Good bunch of people running the place - I sincerely hope they provide "consistent" service all the time not when someone raises a complaint!

Staff and facilities were excellent. Hotel was very pretty and relaxing, breakfast was tasty and meals from the restaurant were very yummy.

The hotel is excellent, only exceeded by the attentiveness of the staff. The GM, Jishu, and his team proactively look out for guest needs and go out of their way to make everyone feel welcome. Will definitely book again!

Employees need more training, need to customer service oriented

Very good and hospitable staff

Very Good experience with stay, excellent food, ambiance and staff were super nice!!

An old property much in need of renovation and Capex. Being an Oberoi property the quality of personnel is superlative and they made the difference in uplifting an average or sub par stay to a memorable one.

I had a wonderful stay with extended family at this property. The service was excellent and was the highlight of the stay. The staff went out of the way to make our stay comfortable. The property is a bit dated and the location is a little away from major shopping areas. It definitely suits if someone is looking for a calm and serene atmosphere in the middle of Kochi.

Trident (Oberoi) hospitality is unparalleled. They are best, even better than Taj. The staff does their best with whatever they have. If the rooms are busy, they are happy to serve you the welcome drink and get something done to have you taken care of. If you don't like the options on the Menu, they are happy to cook something you like. If you want a recommendation for a local item they are honest and provide pointers if they don't know the exact item. Its simple honest goodness and they do it the best. While this is an old hotel, the upkeep is excellent, everything just works. Only pain point, Just the locality is a low point. This area has other nice hotels. Yet! Since the Airport has moved. It seems empty during the evening. We were lucky to have a self drive rental, so going places was always easy.

Trident (Oberoi) hospitality is unparalleled. They are best, even better than Taj. The staff does their best with whatever they have. If the rooms are busy, they are happy to serve you the welcome drink and get something done to have you taken care of. If you don't like the options on the Menu, they are happy to cook something you like. If you want a recommendation for a local item they are honest and provide pointers if they don't know the exact item. Its simple honest goodness and they do it the best. While this is an old hotel, the upkeep is excellent, everything just works. Only pain point, Just the locality is a low point. This area has other nice hotels. Yet! Since the Airport has moved. It seems empty during the evening. We were lucky to have a self drive rental, so going places was always easy.

The dinner buffet spread and taste was not as per Trident standards. However the pool was something we and our kids enjoyed. The poor dinner was somewhat compensated by a nice breakfast

The hotel is in a good location in Wellington island and near to the touristy areas of Fort Kochi. Hotel rooms are a bit dated but clean and well refurbished. The breakfast was very average. Swimming pool area was very nice and the kids enjoyed it.

Very well maintained. Staff was very polite.

Very well maintained. Staff was very polite.

Everything was good. The staff behaviour is very good and very neat hotel. Thanks for the Hospitality.

It was a very comfortable stay with the family. The staff were very friendly and attentive to everything. The food was great and the staff were keen to pleasantly surprise and make our stay a very memorable one. Highly recommend for family get away if you are visiting Kochi.

Very calm place.

Our stay was really beautiful. Breakfast was delicious. We will definitely recommend this hotel to our friends and families as the service was excellent.

Our stay was really beautiful. Breakfast was delicious. We will definitely recommend this hotel to our friends and families as the service was excellent.

Lovely stay in Kochi.. the staff at the hotel go out of their way to make it a memorable experience for all guests.

room was very small and bathroom too. good breakfast ..

My experience was just fabulous.. the hotel is very neat and beautiful.. the staff is very helpful and humble... would definitely suggest ... the stay was amazing

Great hotel, great facilities disappointing service.

Nice place in a quiet location. Not much around so if you’re not the type to sit around the pool all day eating hotel food you’ll need to head out to the fort or ernakulam for your food and entertainment. Nice pool.

A great find! Everything was perfect from the rooms to the food, amenities and excellent service! The staff were happy to help out at anytime and always friendly and welcoming. We were attending a friends wedding and my wife needed help getting dressed in a saree and one of the staff members arrived at 6am to help us with this! Highly recommend a stay here!

The staff friendliness was out of the world! Really could be more happy with the cleanliness.

Excellent location, clean . Staff : Restaurant staff was amazing , service was beyond 5star , every single of them tried to achieve extra mile , very polite , helpful . Kitchen : breakfast buffet : excellent selection from indian to european . Dinner : Amazing food , executive chef ( Vineeth) and chef ( Rohit ) , recommend us from menu and the food was delicious ( you ask they deliver ) Staff : reception, ARUN , reema , reena restaurant: sweta, Ayyushi , samdenila , sanjay

Excellent location, clean .Staff : Restaurant staff was amazing , service was beyond 5star , every single of them tried to achieve extra mile , very polite , helpful . Kitchen : breakfast buffet : excellent selection from indian to european . Dinner : Amazing food , executive chef ( Vineeth) and chef ( Rohit ) , recommend us from menu and the food was delicious ( you ask they deliver ) Staff : reception, ARUN , reema , reena restaurant: sweta, Ayyushi , samdenila , sanjay

The staff is extremely patient & very helpful. My parents had a very comfortable stay.

The staff was extremely kind, helpful, professional and generous! Wonderful stay!

The staff and the property is top in class.