When I arrived at the hotel, I was told that the hotel is full and it does not have any commitments with Expedia. Therefore I did not get my room and so I had to seek alternative accommodation in a strange country, which costed me additional money and time. I am therefore seeking a refund of my $320 from Expedia, since my card was charged.Looking forward to a quick resolution to this issue.Gary Matthias

Entire Hotel needs upgrading and management needs to accommodate the needs of their guests in a more personal and professional manner. Hotel dad No Wifi Television did Not Work Hot water did Not Work The breakfast was a Joke Management refused to offer concession or apology Room was Outdated and Musky Totally Dissatisfied.....Please DO NOT STAY THERE

Entire Hotel needs upgrading and management needs to accommodate the needs of their guests in a more personal and professional manner.Hotel dad No Wifi Television did Not WorkHot water did Not Work The breakfast was a JokeManagement refused to offer concession or apology Room was Outdated and Musky Totally Dissatisfied.....Please DO NOT STAY THERE

No Wifi or Working Tv Hot water not working Room outdated and musky Breakfast was very limited Total misrepresentation of amenities

No Wifi or Working TvHot water not working Room outdated and musky Breakfast was very limited Total misrepresentation of amenities

reception did not answer phone, so i could not advise of a late check in

I got there and they told me that they were booked out and could not honour my reservation.

There was a nice nature trail. The hotel was too old and poorly maintained

Considering some other reviews I saw prior to booking, I was a bit hesitant but when I got there I was totally happy with with what I saw. The staff was very friendly and accommodating. I must pay special recognition to the Food and Beverage / Events Manager Ravi who took the time to make each and everyone of his guest comfortable during breakfast. He greeted everyone and even indulged in light conversation every morning. This was most appreciated. The buffet breakfast was good. The pool was wonderful and the room was clean and comfortable. My only disappointment was that the bar was a bit low on stock with regards to food as we could have only gotten one Salmon Burger and there were no grilled chicken so you couldnt get the grilled chicken items on the menu. We did however get the Barbecue wings as well as chicken rings in addition to the salmon burger and they were great. I would say the drinks and food were reasonably priced. I was a little bit disappointed again that on Sunday on our last day, that the bar was closed for a private event and I was so hoping to get another drink or two before leaving. I must mention though that the bar is independent of the hotel.

I enjoyed the pool and the cleaner and staff at the restaurant were pleasant. The birds and the scenery outside was gorgeous. The room needs a total upgrade. The shower head and faucet for the face basin are old and rusty. Brown water comes out the tap when you first open it. The toilet is stained from the dirty water in the bowl, which looks disgusting. The plumbing needs an upgrade as water pressure is low when showering and the toilet has to be flushed numerous times to make 2 blocks of toilet paper disappear. The restaurant is only opened for breakfast. The cable is grainy, there are limited cable channels and they don't even have the popular channels people look for like HBO, CW and Nick Jr for the kids so forget about watching your favorite shows at night while on vacation. There is no toddler friendly channel. If you are handicapped you can't visit the pool as there are numerous stairs to climb to get there.

This property is misrepresented in its amenities, condition of rooms, pool area, etc. etc. We had to change our room three times before we settled on a room that was somewhat acceptable. I would recommend that travellers never book this property. With that said, the staff does their best to try to make your stay pleasant, however, the hotel itself should be closed down until the property is completely renovated. It clearly has seen its day! Also, their ad indicated a 24 hr. shuttle service, which is partially why I booked the room, as it was just for one night prior to flying over to Togabo. It's very far from the airport, and we were on the hook for transportation to the from the hotel at a cost of $50.00 US each way! The adjacent restaurant is not currently owned by the hotel, and it was the cook's birthday, so no dinner was available (no other restaurants in area). It's extremely disappointing when you book through Expedia expecting one thing and get another.

Great hotel, excellent staff & on my 2 stays there they made sure that I was comfortable! The management is exceptional along with the whole staff, especially the women doing the housekeeping! Overall my whole experience with this place is superb!

I spent 2 nights at the hotel. The staff was very helpful had a great and cheerful attitude and was very knowledgeable. There is a club name FUSIONS that is located on the grounds. All rooms has a balcony. I would reccommend this hotel for a short stay, as there is no activities at thw hotel. There is a pool but no gym.

The hotel room was a disaster they gave me a room that weren’t ready the rooms smell like mice mess bathroom was filthy the outside surrounding was horrible the pool area was very dirty and the pool was dusty breakfast only had 3 options and one pitcher of juice overall it was horrible this was a broken down motel sorry this will not happen again....

Outdated and dirty. The pictures on the website and reality is a shocker. I was moved through 3 rooms before I could get a working a.c. that I needed for the extreme heat of the weather. Disappointed, it was late in the night when I returned to the room and discovered the problems otherwise I would have called Hotels.com

Outdated and dirty. The pictures on the website and reality is a shocker. I was moved through 3 rooms before I could get a working a.c. that I needed for the extreme heat of the weather. Disappointed, it was late in the night when I returned to the room and discovered the problems otherwise I would have called Hotels.com

Misleading website led me here. Hotel was under renovation with no elevator and chaotic conditions. Location was far from areas of interest. Advertised shuttle service was absent. Staff did their best but we left after one night.

I stayed at the hotel in 2003 was much nicer back then. The water slide is still in place for daring couples. our stay is an experience to tell but the staff is remarkable from front desk to custodials great job team. Ravi restaurant manager he was beyond call very efficient,wonderful ravi made sure our stay was well spent.The life guard was always by the slide which was mind resting great job Archie. pat at front desk and the other two front desk guys. Barry you have some wonderful staff hoping to see these guys on our next visit.My daughter, husband and myself we had an enjoyable vacation.

The Ac was loud and not cooling the room it smelt like old musty curtains. The room was clean but totally outdated the lack of technology old big back TV etc just killed the vibe. However the restaurant was excellent the food tasty and the servers get 5 stars.

We visited to celebrate our anniversary. The hotel is dated and needs work. However, we were thrilled at the personal touch we experienced. The Managing Director, Financial Director and the Food and Beverage Manager all come over to greet us and offer congratulations. We were gifted with a fruit basket and future breakfast for 2. Such a personal touch was exemplary and contributed to our enjoyment of a special celebration. Priceless memory!

We visited to celebrate our anniversary.The hotel is dated and needs work.However, we were thrilled at the personal touch we experienced.The Managing Director, Financial Director and the Food and Beverage Manager all come over to greet us and offer congratulations.We were gifted with a fruit basket and future breakfast for 2.Such a personal touch was exemplary and contributed to our enjoyment of a special celebration. Priceless memory!

1st an Formost we where there for a wedding which was beautiful xx Then I have to commend the reception lady and the head chef we couldn't ask for more from them... The hotel is in need of renovating, and the chamber staff could do very well with renewed training in hospitality, management please address this so we can return!

1st an Formost we where there for a wedding which was beautiful xxThen I have to commend the reception lady and the head chef we couldnt ask for more from them...The hotel is in need of renovating, and the chamber staff could do very well with renewed training in hospitality, management please address this so we can return!

This is the worst "hotel" I have ever stayed in. It is way out of the city , in the "ghetto" as the taxi driver put it. There is a mental hospital right down the street. Was missing many of the listed amenities. Room was dirty and lock was broken. Not safe or clean. Just awful

This is the worst hotel I have ever stayed in. It is way out of the city , in the ghetto as the taxi driver put it. There is a mental hospital right down the street. Was missing many of the listed amenities. Room was dirty and lock was broken. Not safe or clean. Just awful

Had a great stay. The staff were all very polite and helpful. Spent 8 wonderful days at Cascadia. Place was always clean and room was very comfortable. I must give special praise to Pat (Front Desk). She always had a wonderful smile and each time she saw us, she would always ensure that everything was taken care off. Great place to stay

They charged me the equivalent of US$ 4.50 per bottle of water, that is too high anywhere in the world. The Internet connection was slow and faulty.

They charged me the equivalent of US$ 4.50 per bottle of water, that is too high anywhere in the world.The Internet connection was slow and faulty.

Well the phone didn't work, I think I identified mold in the bathroom. Staff not that friendly. Property felt a bit limited. No I would not stay at that hotel ever again. Breakfast was not bad though. Could not get a sandwich lunch time. I don't get the feeling that the guests are their top priority.

This facility is nestled in the hills of St. Anns away from the hustle & bustle of the city, yet within easy reach of it. The road into town was a little too narrow for me to be comfortable driving myself, however. The school traffic in the morning caused a little delay in getting downtown, but moves steadily after the short delay. The traffic flow was therefore dependent on the time of day, like anywhere else. Getting into town took longer than anticipated based on the map, as the route had one-way sections and was circuitous in some parts. Ample time needs to be budgeted for getting into town, therefore. It was nice waking up to the site of bamboo and mango trees outside. The staff was friendly and helpful. They assisted in ensuring a taxi was there to transport me into town for my sessions. The tap in the bathroom was leaking, so more attention needed to be paid to routine maintenance in that sense. The complimentary breakfast buffet was great! I thoroughly enjoyed that. The fruiting pear tree outside the dining room window was inviting. Check-in and check-out were rapid and hassle-free. Getting into town took longer than anticipated based on the map, as the route has one-way sections and was circutous in some parts. Ample time needs to be budgeted for getting into town, therefore. Overall, it was a good deal for the money spent at the time.

This facility is nestled in the hills of St. Anns away from the hustle & bustle of the city, yet within easy reach of it.The road into town was a little too narrow for me to be comfortable driving myself, however.The school traffic in the morning caused a little delay in getting downtown, but moves steadily after the short delay. The traffic flow was therefore dependent on the time of day, like anywhere else.Getting into town took longer than anticipated based on the map, as the route had one-way sections and was circuitous in some parts. Ample time needs to be budgeted for getting into town, therefore.It was nice waking up to the site of bamboo and mango trees outside.The staff was friendly and helpful. They assisted in ensuring a taxi was there to transport me into town for my sessions.The tap in the bathroom was leaking, so more attention needed to be paid to routine maintenance in that sense.The complimentary breakfast buffet was great! I thoroughly enjoyed that. The fruiting pear tree outside the dining room window was inviting.Check-in and check-out were rapid and hassle-free.Getting into town took longer than anticipated based on the map, as the route has one-way sections and was circutous in some parts. Ample time needs to be budgeted for getting into town, therefore.Overall, it was a good deal for the money spent at the time.

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