Excellent Customer Service and Food

Wonderful location for easy access to many restaurants and markets for food. Plenty of room for our family of four. Very friendly people that worked there. Kenan, Alex, kimani and Kenisha at the bar and pool areas were very friendly and we enjoyed talking with them during our sta. They did their job very well. The only negative was cleaning of the room only once during our week stay and hard to exchange towels when needed in room(not pool/beach). However, Chana at the front desk, was very helpful and asked if we had gotten our towels exchange that we requested and followed up on that. She even remember my name. She was very pleasant and good at her job!

Newly renovated property. Excellent rooms. Quiet AC. The big issue was noise. We were put right across the street from a restaurant / bar that had live music nearly every night well into the early morning hours. My children could not sleep. Also, you can hear every chair move in the rooms above you. The beach is very nice with access to water sports, but watch our for jellyfish. I had a nasty bite on 1 of the days. I also had 2 bites on the same beach the previous time we came to this resort, so this wasn't a one-off. I guess it depends if you get unlucky with it or not. Bring distilled white vinegar in a small sprayer bottle (under 100 ml if you're not checking in bags) just in case. Spraying the bite gets rid of the pain within a few minutes. The location on Welfare Road makes it very convenient to get to restaurants. We rented a car but you can walk to a number of restaurants as well. Would definitely recommend this hotel but if you have children, make sure to get a room in the quieter section of the resort.

The room looks nice but the hotel location is horrible next to a live music bar that plays super loud almost every day until 1am so there is no way you can sleep. The facility it self is super basic with a very small an not clear pool located on a very not attractive beach. The service is super not friendly, they clean the rooms only once a week and the check out time is at 10am!!!

Loved this property, clean and ocean front. Easy walk to restaurants, friendly service and the Cabana restaurant on property was quite good! Excellent johnnycakes !

Due to a computer outage in the area on my island I was unable to cancel my stay at the Hilton. Know it’s not your fault but I tried soooo hard to cancel so we wouldn’t need to pay for the room. Hopefully we can stay next time.

Great choice and location!! The staff was very professional. The room was very comfortable. 2BR/2BA ocean front with balcony. Nice pool and beach. Lots of choices for loungers and umbrellas. Swim up bar. breakfast lunch and dinner available on property.

Since Hilton has taken over the property we have seen a definite downgrade on everything!

Great staff, great renovations! Addition of scheduled activities .

Very friendly staff, good food and the poolside views were great!

We always stay at the Royal Palm when we visit St. Martin! It is close to everything we need and convenient to walk to restaurants at night without having to drive. The staff is wonderful! Really enjoyed hanging out with Kimani at the pool bar! Beach is always clean with calm waters. I can't say enough about how great this resort is!

Lovely property

Check-in went very well and was quick. Note their are daily resort fees whether you plan to use the amenities or not. The property is clean and has good furnishings ( feel new and clean). Their is a small Spa on site and washing facilities (super good). Great option for families. One downside is room cleaning is every 5th day. We stayed 4 nights and had no room cleaning during our stay. With 3 kids, that is not ideal. I think this should be optional. Towels can be changed at any time though. Hence my 4 stars instead of 5.

It was very clean , and the staff was friendly

Great stay at Hilton Royal Palm. Stayed twice in the last month and both times were excellent. Rooms were lovely with everything you need. Good menus at the beach bar and restaurant and room service was prompt and delicious. Highly recommend.

Spacious rooms, very clean. Beautiful views of Simpson Bay, great location. Had issues with air conditioner not cooling in one of the bedrooms and main living area. No coffee maker when first arrived. Had to call twice to get one for room and when we finally got one the glass pot was leaking. Had to call twice again to get replacement.

Great trip

Everything was wonderful

We like everything Thank you for our stay

My family and i absolutely loved the property it was absolutely wonderful we are already planning our return. There is nothing we have to complaint about as our stay was perfect. Location was wonderful amenities were just spectacular and the staff kept the property clean and made the best effort to really give all of us a wonderful experience. Great Great stay. Thank you

I liked everything about the property/ my stay except the unwanted mosquitoes that occupied my room with me. The guest before me probably had the doors open often. Mosquitoes are no fault of the hotel but it would be helpful if house keeping could spray for those unwanted guest after each checkout. Apart from those awful guest that didnt help me pay for my room, I loves it. Will definitely be visiting this property again very soon. Chef’s kiss to Royal Palm 👌

Nice as always

The hotel is family friendly. Rooms are decent sizes. Only flaw is the sofa bed wasn't made, however the sheets and pillows were in the closet.

All around great hotel and staff is also very friendly . Felt safe and at home. Only thing pool should of been bigger but i enjoyed my stay there with my family❤️

Loved it lovely hotel

Been staying at this hotel for the last 15 years and Hilton has done a great job in remodeling it

The hotel had amazing views of the beach. My room was pretty big and very comfortable, for a reasonable price. The only critique I had was that it wasn't cleaned during my stay (and I was running out of towels). Otherwise, I would definitely stay there again! It was a wonderful place.

Great place with shops for whatever you may need and is right on the beautiful beach!

Everything is wonderful

Location excellent, lovely property, rooms weee super clean.

Lovely property & great staff

Very friendly and helpful front desk staff. Clean and well equipped property.