Enjoyed staying at Graceland. Easy to access Patong Beach. Close to night food markets. Swimming polls were clean and spacious.

Location and the pool up top by the gym!

really enjoyed my stay. Would not hesitate to come back here again.

Property needs an update. Felt more like a 3-3.5 star than a 4 star resort. Nonetheless the staff were great and very friendly. Pools were clean and loved the bar pool.

Breakfast was amazing- different types of food to cover all different tastes. Loved the option of swimming in the various pools. Gym facility much more impressive than other hotels l've stayed at. Family size room spacious. Staff always friendly and accomodating.

We spent 10 days here. the location was great, you can walk anywhere! There’s so many restaurants, shops, massage places at the door step! Our room was clean, a little tired but no mould as other reviews have mentioned. We were located over the gardens so extremely happy however if we had a room over the car park it wouldn’t have been pleasant. Housekeeping needs to be a bit more thorough. There were heaps of marks left on mirrors and the glass in between bathroom and bedroom. It took me all of 10 minutes to clean the bathroom window, not a long time but that’s not really what I want to be doing on my holiday. The bedroom needs a good sweep as when we arrived there was sand on the floor. This was cleaned up during our stay. But no one wants to take sand into their bed. The daily room service is very slap dash!!! The resort is huge, and the grounds are well kept. Annoying the resort staff doesn’t keep to their rule of reserving lounge chairs. Many people reserve the lounge chairs and aren’t seen for hours. I think time to reinforce the rule. The WiFi is the crappiest I’ve ever had in south east Asia. Drops in and out and is super slow. Breakfast is ok. Not the best, your soup station needs a refresher, for the entire 10 days chicken noodle broth was served! We did enjoy the egg station and didn’t need to wait long for our order.. We had a late check in 10pm and the reception staff weren’t very pleasant. After travelling all day, it would be nice to be greeted by friendly,

We had a Deluxe Pool access room- great choice! Awesome to just walk off your deck into a more private pool that this row of rooms accessed, away from the main pools. Main pools are fabulous, with a great pool bar. Buffet Breakfast is amazing, so do include it. Rooms are nice and clean, comfy. Room service for drinks is good if in your ‘room’ pool as no bar there. Lovely grounds, stunning building. Across the road from the beach.

Friendly and efficient staff

Great place to stay in Phuket, though not as good as the one in Khao Lak (matter of preference really), Staff were friendly and helpful as always (Mitz at Reception and Pong our potter were particularly helpful). The one piece of feedback is to perhaps make the sign for the Hotel Car Park a bit more prominent when coming down the road, as it is easy to miss, since it the entrance is hidden in an awkward corner as one one is driving down from the city...we had to circle back 3 times and temporarily stop in the middle of a busy road to ask for directions

It was in a good location very clean and friendly staff. Felt safe

A very large property. We were lucky enough to be given a room in a great location, close to pools and not too far from reception and breakfast. Block/room 28.., however be prepared for band to play till late at night. Some nights the volume was too excessive. Music played is pre 2000's and we stayed 12 nights and it became very repetitious. Breakfast offers a large variety, however it becomes very busy from 8-10 am. Other dinning options are ok. Basically there is only one other restaurant at it's the same food that is served at the pool and other spots. Beach is across the road, which was nice. Many water activities avaliable. If you exit the hotel at the back and turn left to walk, shops and Bangla Road is not that far. There are only a few activities to do in the hotel which were not great. Aqua aerobics with the female was good, Kelvin areobics was terrible, and the other animation staff is bias only communicates to the Russian speaking people. Does not involve everyone. He sits on his bottom and yells into the microphone. Thinks he is funny. He needs staff training in customer relations. All in all other staff were friendly. My biggest criticism would be not enough pool chairs for such a large hotel. They don't like you reserving seats, but if you are not down there between 7 and 7.30am you are probably not likely to spend the day at the pool. All in all we did have a good holiday.

Very good service and helpful staff. Hotel went extra mile to provide surprise birthday cake, well done.

What we did not like ...the hotel requires more power plugs to charge phones etc in room for guests.

Pro's: Very good value resort. Very clean. Great and varied complimentary breakfast. Friendly staff. Pool hall and bowling alley and a decent gym were definitely a great bonus. Although I didn't get round to participating, the acqua exercise classes looked like a lot of fun too. Con's: Slightly dated feel to the facility but the massive amount of Pro's definitely makes up for this con.

The property is getting old, especially the elevators. It’s old and smelly. The rooms are clean but you can tell the building structure is old and needs remodeling. The staff are wonderful and quite helpful and courteous.

Friendly staff and very helpful Clean rooms and nothing was a issue . Buffet breakfast was great

Excellent place to stay, so convenient

Great place to stay

Rooms were clean and location was great

This place was so accommodating and accessible to our needs. Would come back.

We Love the hotel, clean , safe and convenient.

The hotel is right infront of Patong Beach. Easy access to shopping and restaurants. Staff are lovely. Excellent facilities all round.

Amazing location and worth staying

From the check in to check out was Terrible. Very rude Reception staff!!!!! Never again in this hotel

Fantastic location in Patong, directly across from Patong Beach. The property is separated from the main shopping area by an empty field. (The map says it’s a cemetery but it looks empty.) That separation makes Graceland nice and quiet. We had a Deluxe Pool View room in building 8. It was roomy and overlooked one of the pools in the back. The pools don’t have much lighting so there isn’t much activity in them at night. But the kids jump in as soon as they can in the morning, and it can get a tiny bit loud. If you’re nursing a hangover from a night spent on Bangla Road, you might want to bring earplugs or get a room that doesn’t face a pool. The morning breakfast buffet is excellent! Big selection in both dining facilities, including a made-to-order omelette station and plenty of both Asian and Western food. I’m a bit of a princess when it comes to hotels, and this is not a 5-star resort. But I wouldn’t hesitate to stay here again or recommend it to a friend.

With 2 children (aged 13 and 5) this resort was perfect. Lots of pools, lots of activities and a great buffet breakfast.

The perfect Patong Beach stay.

We felt that the staff didn’t like British guests. Sterling wasn’t offered as a currency exchange. Staff in general were extremely rude.

This is the go-to place if youre ever staying in Phuket. It is the absolute best & most comtortable hotel I've been to during my entire stay in Bangkok. The staff are absolutely wonderful & the rooms are superb. Definitely will be coming back in the future.

Just great

Good location. But the room was not very clean when we got it. Also, the room is pretty old and not maintained. The service at the reception is not very good (1 out of 5), and the service in the hotel is excellent (5 out 5); therefore, I gave it 3/5. I think that for the price they charge, you can find better alternatives...

Love the resort