Booked an OCEAN VIEW room and what we got was a PARTIAL SEA VIEW from outside on the balcony. The room itself is nothing better than a normal hotel room you find inside the city, had a weird smell and was dingy and dark. Our AC was not working and the service was extremely slow. Breakfast buffet was below average. Literally checkout early as we didn’t want to be there anymore. Please don’t visit this space and especially do not book an ocean view. Totally DISAPPOINTING!

Booked an OCEAN VIEW room and what we got was a PARTIAL SEA VIEW from outside on the balcony. The room itself is nothing better than a normal hotel room you find inside the city, had a weird smell and was dingy and dark. Our AC was not working and the service was extremely slow.Breakfast buffet was below average. Literally checkout early as we didn’t want to be there anymore. Please don’t visit this space and especially do not book an ocean view.Totally DISAPPOINTING!

5 star dirty hotel in Trivandrum ,never ever go back there again Must say very friendly staff

Due to covid everything was limited. Still we enjoy. Facility need some improvement . They need to update the rooms.

The property itself is beautiful and it's an easy walk to the main beaches. Breakfast staff in particular were friendly and helpful. Since it's covid, there are quite a few restrictions such as two of the pools being closed and a rather annoying check-in procedure. Overall the hotel is fine, but 8000+/night is just too much money for what you get.

There is much that I like about this hotel. A nice sized swimming pool and good ayervedic spa. Downsides include the poor beach front; the noise from the various parties/conferences held at the hotel and unfortunate smells coming from the toilets. They could improve things.

There is much that I like about this hotel. A nice sized swimming pool and good ayervedic spa. Downsides include the poor beach front; the noise from the various parties/conferences held at the hotel and unfortunate smells coming from the toilets. They could improve things.

Our stay was overall good but noisy and the hotel is in need of TLC, the staff were lovely

Our stay was overall good but noisy and the hotel is in need of TLC, the staff were lovely

Very nice location with great landscape. Our second floor room was facing Arabian Sea. Enjoyed the sound of waves and the foam sitting in the front balcony of our room. Liked the services of Travel desk. The rooms need upgrading particularly the bath rooms.

It is not at all worth for money. Very old rooms with poor door handles and low cleanliness. Charging like super 5 star Food is very ugly. Not of any quality. More than that, my son in law told me that UDS, very careful about food poisoning. It was true and my grand children of 1.5 years old caught vomiting and desentry. Then my elder daughter, then my son then my daughter in law. My son was a vegetarian. He also been affected. Luckly myself and my wife escaped Horrible horrible horrible

It is not at all worth for money.Very old rooms with poor door handles and low cleanliness. Charging like super 5 starFood is very ugly. Not of any quality. More than that, my son in law told me that UDS, very careful about food poisoning. It was true and my grand children of 1.5 years old caught vomiting and desentry. Then my elder daughter, then my son then my daughter in law. My son was a vegetarian. He also been affected. Luckly myself and my wife escaped Horrible horrible horrible

I would rate it as not as per expectations for a four star property. While I booked an Ocean View Room the room initially allotted to me had a partial view of ocean and for that too one had to go out to the balcony. The room had afoul smell and I requested for a change which was promptly attended too but the room given had only little view of the ocean from the balcony. The next day, however, I was allotted an Ocean View room after a request again. The restaurant was very crowded and the quality was food was also just Ok. The staff, however, were courteous and helpful.

I would rate it as not as per expectations for a four star property. While I booked an Ocean View Room the room initially allotted to me had a partial view of ocean and for that too one had to go out to the balcony. The room had afoul smell and I requested for a change which was promptly attended too but the room given had only little view of the ocean from the balcony. The next day, however, I was allotted an Ocean View room after a request again.The restaurant was very crowded and the quality was food was also just Ok. The staff, however, were courteous and helpful.

Very good

Good location. But in the hotel. You cannot get, Okay and uber taxis, since the hotel has their own transport. And they charge double. They blame the union.

Did not like the fact that we could not directly access beach

I really love Kovalam and when I think Kovalam I think Uday Samudra. I love the facilities esp the pool on my doorstep, the ayurveda, dentist and spa. The breakfasts are hearty and the staff go out of their way to make one feel at home. The beach and sound of the crashing waves make one feel close to nature as well as the golden drops of sunset. Will always go back.

I really love Kovalam and when I think Kovalam I think Uday Samudra. I love the facilities esp the pool on my doorstep, the ayurveda, dentist and spa. The breakfasts are hearty and the staff go out of their way to make one feel at home. The beach and sound of the crashing waves make one feel close to nature as well as the golden drops of sunset. Will always go back.

This hotel's value prop seems to be that "we are here as the last resort after all the decent hotels have filled up, and due to that, we will squeeze the last drop of your wallet out of you, but care two hoots about quality" The only good thing about this place was, it was a hop, skip and jump away from the beach. That is the only thing good about it. the location. The rooms: They are terrible. We booked 2 rooms, top end rates. The room had a small living room (decent), and the main bedroom adjacent to it ( double), and an Attached loo/bath. While the rooms are old, has a bit of a dinghy smell, the worst was the bathroom. Old fittings, leaky taps, and the worst was the pot. (Commode). i've checked this in both rooms. You need to flush at least 2 full flushes (thats at least 30 litres of water down the drain, literally) to return the pot to a usable condition. I felt it was very unhygienic. Food: The buffet is average - lunch. The in-room dining order was excellent (dinner). There was no breakfast included in our top end rate( which is why i said they squeeze every drop of your wallet - no value for money whatsoever). Staff: Cannot complain.They are trying to do their best, but the infrastructure is just not updated. Peak season, the flaws show up like an open festering wound. We stayed only for one night, and glad the nightmare was over quickly. This place seriously needs a modern makeover, need to stop fleecing tourists with average infrastructure befitting a 2star!

This hotels value prop seems to be that we are here as the last resort after all the decent hotels have filled up, and due to that, we will squeeze the last drop of your wallet out of you, but care two hoots about qualityThe only good thing about this place was, it was a hop, skip and jump away from the beach. That is the only thing good about it. the location. The rooms: They are terrible. We booked 2 rooms, top end rates. The room had a small living room (decent), and the main bedroom adjacent to it ( double), and an Attached loo/bath. While the rooms are old, has a bit of a dinghy smell, the worst was the bathroom. Old fittings, leaky taps, and the worst was the pot. (Commode). ive checked this in both rooms. You need to flush at least 2 full flushes (thats at least 30 litres of water down the drain, literally) to return the pot to a usable condition. I felt it was very unhygienic. Food: The buffet is average - lunch. The in-room dining order was excellent (dinner). There was no breakfast included in our top end rate( which is why i said they squeeze every drop of your wallet - no value for money whatsoever). Staff: Cannot complain.They are trying to do their best, but the infrastructure is just not updated. Peak season, the flaws show up like an open festering wound. We stayed only for one night, and glad the nightmare was over quickly. This place seriously needs a modern makeover, need to stop fleecing tourists with average infrastructure befitting a 2star!

We visited Kerala in Feb 2018 and stayed in this hotel. I wonder how this hotel can be rated a 5 star. We had horrendous experience: 1. Check-in Experience was awful, had to wait hours. 2. The rooms to be extremely dirty and unhygienic; they didn't change the room despite multiple requests. 3. The room and bathroom stunk like a sewer the whole time. When complained the hotel staff said that ‘they have closed the door to the sewer’. Unfortunately, we had no choice at the time because we couldn’t find any other nice hotel in the area, all were sold out and had to spend time in this dumpster. 4. Bedsheets and pillow cases smelled like it was never changed since the previous guest left. 5. We asked the front desk after checking to change the room. We were assured that he will change it and move our luggage into the new room. However, when we got back at night it was not changed. Finally, after multiple requests, they gave us a different room the early next morning because we could not sleep in the nasty smell. They gave us a smaller room with two beds with the assurance they will give us a better room soon, which they didn't even after asking them multiple times. Then we gave up on them because we couldn’t afford to waste more time. Our whole experience was ruined. 6. Dining Experience: staff was very rude, and the service was poor. 7. Check out Experience: not great, they didn’t care how the guests felt during the stay. I give 0/negative star and won't recommend this hotel.

The hotel is dated and in much need of renovation. The linens and towels were deeply worn out, bed is thin and very hard. F you stay here expect what you paid for, below mediocre.

The hotel is dated and in much need of renovation. The linens and towels were deeply worn out, bed is thin and very hard. F you stay here expect what you paid for, below mediocre.

Good atmosphere and friendly staff. Would highly recommend it to all looking forward to a relaxing vacation. the food was mouth watering.

Good atmosphere and friendly staff. Would highly recommend it to all looking forward to a relaxing vacation. the food was mouth watering.

Big hotel situated on the beach.Staff all very friendly and helpful.Meals were very good .Only fault was the wi fi which would not work in the bedrooms only on bottom floor and in small area on each floor

Enjoyed our staying at the property. Staff in general were courteous. We would like to acknowledge the courteousness of Srabani and Vidya in the dining facility area and Syad in the room service department. They made our stay enjoyable. Suggestions: rooms need to be renovated and hallway must have better and brighter lighting system.

Good hotel with well maintained amenities. They have separate restaurants for veg and non-veg and a 24 hour coffee bar.

We stayed for a night for our anniversary. The staff was very polite and helping especially Miss Ancy at the reception. She made us feel at home. Main highlight of the resort was the greenery and how well they have maintained it. Lots of flowering plants, lots of place to walk. They have maintained the place in such a way that it doesn't look artificial. View from the ocean view room was just spectacular! The rooms were comfortable with good bathroom. No tubs in ocean view rooms. They have 3 well maintained pools, a steam and sauna, massage parlor, gym, 24 hour coffee shop. The walk on the beach was beautiful and relaxing. Breakfast buffet was awesome with South Indian, North Indian and western cuisines. Dinner buffet was not up to the mark. Ala carte lunch was good. Overall we had a great time, very relaxing and detached from our busy routine. We will definitely recommend to anyone who ask us.

A lot of improvement in service and food is required. An excellent location and view is a huge pluss which attracts on the first day. But its the staff service and food quality that can keep you staying longer.A word of appreciation to the staff at the bar. They were very good.

Everything was fine except breakfast. There so no much choice unless you like Indian food. Tables not clean, there so no salt on tables and small spoons for coffee, not enough staff...