Hotel was very clean & bed very comfortable

The room and facility were very clean the staff were friendly helpful and did an excellent job we will stay there in the future if need to be in area like in the hospital next door.my only suggestion is that a handicapped accessible room should have shorter beds was hard to get my 87 year old mother into such a tall bed.

Terrible, did not honor request to replace coffee provisions that were missing. Did not make up the room, later told I had to request that the prior day. No breakfast on the weekend and told dinner was available Sunday night, Not this Sunday. Charged to park in the hotel lot without telling me but charged my credit card after the fact. Booked the disabled person room with roll in shower but had a bath tub shower. Will tell everyone I know this is not a place to stay. Avoid at all cost.

I did t get sugar and cream for the cofee and a hair dryer in my room. I did t even receive a bottle of water.

I had a great experience, my room was very clean and very updated. I will be booking again soon.

When we asked the front desk for a box of tissues as ours had run out, they handed us a partially used box with a stain on it. We said “no thanks.”

Great place to stay

The outside and the grounds seemed clean. Inside there was a weird vinegar smell in the hallway, but the real fun began once in the room. First off, the wall-unit AC made a noise that a passenger jet getting ready to taxi to a runway. Second, the walls are thin. Spent most of the night listening to a Ketel One fueld party next door. I know the brand because an empty 1.75L bottle was sitting just outside. Third, there was no hot water. It was just a bit warm. Also, the water pressure is so bad that the water just falls out of the showerhead instead of anything resembling a spray. The showerhead was set to the "massage" setting which allowed the water to basically drip forward a few inches instead of just straight down. The breakfast I paid $10 a night for? Didn't happen. The staff said that "the guy responsible for breakfast didn't come in today". I would quit charging upfront for breakfast if I were them. After a night of no sleep, the staff agreed to let me change rooms. Upon entering the room and turning on the light switch one of the lights blew out. The AC wasn't as noisy, but still didn't cool effectively. Set at 70 the room temp was closer to 80. Same issues with the lack of hot water and water pressure, plus the wifi quit working. I wouldn't stay here again if it were free.

Very nice

Nice, quiet room Staff are welcoming and professional The AC in the room works but air is humid which made it muggy. (But, hey it's Houston) Overall, I would definitely stay again 🙂

Great place and customer service.

All ok

Everything was great

Make sure to ask for your room to be cleaned because otherwise it will not be cleaned. It was specified in our reservation that we wanted the room to be cleaned every day however it was not until day 3 of our stay that our room was cleaned and that was because we asked them to. The room smelled musty.

Clean hotel, nice room. no free breakfast got to pay for it

The lady that checked me in was extremely friendly. My stay was just a short, one night, solo stay so i did not use any of the amenities. The room was very clean, very spacious, very comfortable. I would highly recommend this location.

Staff was super accommodating and friendly. Pool was clean bed was comfortable as well as the sofa sleeper. Will be my go to place for a short getaway from now on.

The TV didn’t get a signal so it wasn’t working. The Wifi wasn’t working. These things made it difficult to have a decent time in the room

Super kind and thoughtful staff. Room and housekeeping was superb and very clean! Highly recommend the hotel!

Conveniently located to Texas Children’s Hospital. Joe was super helpful and considerate.

We Thought the staff was the best part of it. The rooms were comfortable. It was great for the money! very quiet and we felt safe. it was also conveniently located.

Very nice welcome by the front desk. Very comfortable bed resulting in an amazing night sleep.

At check-in I was given a tag for my car for parking and told to put it on the dashboard. The one night there was fine, nothing remarkable. (The duct tape on the elevator was a little unexpected for a Marriott property, and a small child sitting in the dining area unattended was weird but I think/hope it was the evening desk clerk's son.) Skipped breakfast. At checkout there was a young woman standing in front of the desk. I asked her if she worked there. "No." She wasn't a hotel guest either. A young man wearing a hoodie came out from behind the desk area. (Guess that was his girlfriend visiting.) He was friendly, took my keys, and processed the room check-out. At no time was I informed of any charges; however, a few days later I saw a fee for $4.19 from "I-10" and it turned out to be from this hotel. I called to ask what this was about, thinking they charged my room in error. Turns out there is PARKING RECAPTURE FEE of $3.87 + tax. Hotels.com listing says FREE PARKING, and considering this place is basically in Katy there is no reason for this charge. You can easily park outside the lot, or you can choose a better hotel altogether.

Upon arrival I received an email saying I can check in early & was unable to do so. Called and the rep wasn’t pleasant at all. Around 1:30a-2a the power of the entire power went out in the hotel. No it wasn’t raining no it wasn’t crazy wind. Then the power went out about 3:30a again. There was no remote to the tv in the room. The phone was broken to the room. The towels were dirty. The bathroom was half cleaned. I was charged for a parking pass I never needed. There was a random $10 charge on my card at 1:30a in the morning. I will never use this hotel ever again. On top of that the staff was missing for over an hr on the Friday Night Shift to inform her of my concerns. There was no tooth brushes in the room. I actually would like a refund and to speak with corporate.

My room had 2 queens and a sofabed And were clean. Went down to the pool also very clean. Did not get to have breakfast or the minibar but i still enjoyed my stay. The tv had no signal in my room but i really didnt mind.I dont watch tv but Im sure it may be a issue for someone else.

I told my husband the front desk had the friendliest people I have encountered in a very long time. It wasn’t fake either. They were truly nice. Bed is awesome!

My reservation was made and paid for and when I arrived at 1am in the morning they advised me that they were at capacity. I then spent 3 more hrs searching for a room for my wife, 7yr old, and 1yr old in houston on a Saturday night in or around Houston. They overbooked extremely and it backfired

Safe and quiet. Seemed like the décor was more upscaled recently? Very friendly staff. Very clean. Charles was very nice at the front desk, but I really don't want to single him out because the all of the staff I spoke with were very nice.

Nice area overall and well kept room. Only thing that was displeasing was finding a very dirty towel hanging as if it was clean. Apart from that I enjoyed the property.

Near a Starbucks and close to I-10. Don't like the additional fee for parking. Staff is very friendly. Some rooms on the top floor have noisy plumbing. Very nice lobby bar and snack bar area. I stay there frequently. I recommend for rooms not on the top floor. Reasonable rates compared to nearby competitors.

We checked in, went up to our room, and then left the property to grab dinner. When we came back to the hotel, the elevator was out of order. That wasn’t a huge big deal. We walked up 4 flights up stairs with kids and settled in for the night. After grabbing a shower and getting into pajamas I noticed that a “parking pass” (it was a slip of paper we were to place in the dashboard) had been folded and tucked into our key card envelope. Had I been told there was a parking pass tucked into the envelope or just handed it, I could have place the slip of paper on my windshield immediately following check in. Instead I had to wait for my husband to shower, have him walk down 4 flights of stairs, go back to the parking lot in the dark, and walk back up four flights of stairs so our car wouldn’t be towed. Just a bit of an annoyance and something that could have been easily avoided with communication.

Very nice property. The room was great and the bed was really plush. Nice large bathroom w/ walk-in shower.