When we arrived I and my 5 kids (all listed in booking with ages) front desk lady who apparently is also manager and only person they let you talk to took my card had me sign paperwork then verbally attacked me. I was told it was illegal for me to be there with that many people. She got upset about the price I had booked for on hotels.com and said I needed to pay 300 for the night instead of the 127 I had booked and already paid in full. I was absolutely flabbergasted. She then told me there was no room for me and that she was going to call the police if I didn’t show my travel agent badge. Two of my older daughters called the police because of how erratic she became. The other lady at the desk kept apologizing but said she couldn’t do anything because she runs the hotel. The corporate number was covered with the email for the lady who was screaming at me. When hotels.com attempted to call and intervene she told them I had threatened to trash the hotel room which is interesting because I was literally told I wasn’t getting a room. I hadn’t even raised my voice with her or been rude. I didn’t appreciate being told in front of my kids I was doing something illegal by buying a hotel room on hotel.com. And I told her if she didn’t want people to book on third party websites she shouldn’t be on them. Police were very kind and did talk to her about returning any money taken. The officer told me there was a history of receiving calls like this. Go to Marriott across street not here.

Average

room was very nice

Great rooms, beautiful property

Everything is lovely but there is never anyone at the front desk.

Wonderful

The property was updated and clean. The heater in our room went out and the hotel was booked so there were no rooms to switch to but the lady at the front desk found us a hotel room at the hotel across the street.Nice job handling the situation!

We were given a room that was not ready. It was fixed rather easily. The cleanliness of the room could have been better. Not terrible but not up to the standard of the other Staybridge Suites I have stayed at.

Very clean, great breakfast and staff was amazing.

This stay was everything I needed and expected.

We were supposed to be at staybridge but got moved because of “heating issues”. None of our friends got moved. I think you just overbooked and lied. Then we got moved to holiday inn express which was dirty I paid for a king suite and got moved to a queen for the same price. Was told basically take it or leave it. Given we didn’t have a car bc we were w friends we had no options. This was horrible experience. We should either be reimbursed or comped a room at best.

My only negative, was they didn't have shuttle service. When I made the reservation, it stated that they did. But the place was great.

The staff were all great, and the room was really nice. Much nicer than I expected for their reasonable price. The shower in our room was HUGE.

Very clean and welcoming. Great price point and great staff

The hotel was clean and beautifully decorated. The staff was very nice

Very friendly staff and room facilities were good Breakfast very limited

Bathroom was not clean period. Shower had black mold on the shower door. Pulled out the hair dryer and there was hair all over it. We could tell it wasn’t cleaned, behind the toilet had pieces of toilet paper and bobby pins. Closed the door and it was filthy. Do not recommend this place at all if you like a clean bathroom!

Super nice that they allowed a slightly early check-in, very friendly staff. Decent hot breakfast. Close to a few restaurants like Raising Cane’s 🍗 that I had to try… Liked the mezzanine lobby concept, they even have meeting rooms.

The manager was very helpful with advice on the shuttle running

When we arrived we were told that the reservation we made was cancelled due to a card issue. I reviewed my email and Expedia app and it clearly stated my reservation was there. The manager ended up taking over the conversation and helping us get a room. At that point they were almost sold out and we only had a king as an option, there were 4 of us. So then 2 had to sleep on a pull out couch. We had the request bedding multiple times. The overnight front desk rep was the only one that executed on our request. It was just a very challenging situation and a lot of frustration to be had around it. I just feel as if there is an issue the hotel should reach out or Expedia.

It was as expected

The most unique thing was the front office manager. Millie was the sweetest, most patient, kind, fun, professional lady that has ever helped us at the front desk at any hotel I have visited. I would go back to Columbus just to visit Millie. We felt safe walking walking from the hotel to the stadium. Shuttled to the stadium and walked back. Thanks Millie for all of your help and fun

Nice staff members

Great hotel if you are visiting OSU! We stayed for a concert and everything was excellent...right down to the shuttle to the event!

When i booked room through hotels I requested a wheelchair accessible room because i use a wheelchair but they did not relay that information over to hotel, which was frustrating

The suite was fantastic and the full kitchen was awesome! The staff was amazing and so great with my kids. Would definitely stay again!

I would not stay at this hotel again. It was a nice hotel but the employee at the service was so rude. We arrived from California at about 10 pm. There was 3 adults and 3 sixteen year teenagers. We disclosed that info to Expedia upon booking. When we arrived the lady at the service desk went off on us because we stated they were children and according to her children is 12 and under. I told her we had put that information on the Expedia website and it should be in the booking notes. It was. She almost turned us away, at 10 pm at night! But she said she would let us stay because it was only one night otherwise she would ask us to leave and that it didn’t matter to her that we had booked through Expedia that the rules were the rules. She gave us a lecture before checking us in. All we wanted to do was to rest, so we didn’t make a fuss. She had us wait for extra blankets for the room while she helped the lady that was next. Poor lady was a travel nurse and had a service dog. She went off on her for the dog. She said they didn’t allow dogs, even if it was a service dog. She was so rude to her. The travel nurse asked her for the policy that states that she couldn’t have the dog with her. She went off on her and told her she didn’t have to show her nothing and if she wanted to she didn’t have to allow her to stay there. The travel nurse held her cool the whole time because she saw how rude this lady was and I’m certain she just wanted to go to bed just like us. Terrible place!

From the time we checked in until we left, any questions we had from may we check in early to where is the nearest quick food drive thru every one was answered to our understanding. The breakfast buffet was one of our favorites of hotels. The staff was available to help with our food, taking away dirty dishes, to just talking and were thrilled with our thankfullness to them for the great food and good service. Definately a place to stay. Hotel was convient to downtown Columbus.

We loved our stay, the room was very comfortable and the staff was friendly and accommodating. The only complaint I had was storage options in the bathroom, not much counter space for toothbrushes and toiletries. A couple high-set shelves would have been handy to store things. Overall very pleased and will book there again next year for Special Olympics Ohio Summer Games!

We only stayed one night so we didn't actually get to use the kitchen. Everything did look clean though. The only thing I didn't like as a preference was the shower. The bathtub was shorter & more narrow than usual. The lights were also a bit dim for my liking and one of the night stand lights also didnt work.

Best Hotel Rooms in Columbus Ohio Hands down

It was a very nice place to stay for a night! The only complaint was a bathroom mat that was dirty, but other than that, it was very good!